Yes, yes, we’ve read the Wall St. Journal and are well aware of the fact that IBM Watson’s leaked business results fall short of expectations. So what?
If Watson is the cognitive computing success we think it could be that won’t matter ten years from now. By then Watson will have been instrumental in teaching Cleveland Clinic medical students to practice the art of medicine (Watson will be handling much of the research and science) and to save more lives. It will have helped pharmaceutical and medical researchers bring new, safe therapies to market faster.
It will have helped retailers and service providers make suggestions that are actually relevant, by learning from what you do and do not like and get it right much better than today’s machine learning solutions. And it will enable customer support services to actually be helpful.
Heck, I might not even need to read the microscopic-sized serial numbers off of my devices when they break down. Watson will already know the make, model and other minutia I’m now asked for when I cry out for help.