David Coleman News & Analysis
| Friday Feb 20, 2015
Companies of all sizes have adopted collaboration tools, but many still struggle to find tools that meet all of their needs. The following trends come in part from data and conclusions from a recent survey of over 500 practitioners. Vendors should pay attention as some of the findings show areas for improvement.
| Friday Jan 9, 2015
Collaboration today is critical for any organization’s success. Organizations are becoming more geographically distributed, and though there are some exceptions such as Google and Yahoo, most organizations have no choice in the matter.
Although research claims collaboration works better if teams are all together, there is also the 50 yard rule -- anyone over 50 yards from you will collaborate with you in the same way as they would in a distributed office. Architects are working to create more collaborative physical spaces in organizations to maximize casual serendipitous interactions. Yet most organizations have not worked out how to collaborate face to face, let alone distributed collaboration. Let's look at the most common collaboration and distributed collaboration problems, identify a solution and explore specific actions.
Why does collaboration fail so often? It’s simple: people can’t make the mental shift!
| Monday Aug 25, 2014
According to Forbes "the average person spends 13 hours a week just reading and processing email.” But over the past few years things have started to change. In-app communications is trying to take people out of their inboxes by sending messages within the context of specific applications.
| Monday Jun 23, 2014
The Talent 2025 conference that took place a few weeks back gathered an audience of high ranking HR people from a wide range of organizations. I presented to them my vision of collaboration in 2025 (which will be discussed in a later article). Bob Johansen, former president and board member of The Institute for the Future (IFTF, Palo Alto, Calif.) and current distinguished fellow gave the talk prior to mine, speculating what things will be like 10 years from now.
Let's look at what Johansen predicted and what I did, and where they overlapped.
| Thursday Jun 5, 2014
In my 25 years covering and analyzing the vendors and end users in the collaboration space, I have never run across anyone with the title of Chief Collaboration Officer. Nor do meet many people who have the background in collaboration to support the title.
So what does a Chief Collaboration Officer (CCO) do?
| Monday May 19, 2014
ROI implies that you put money in at X time and get more money out at Y time. But that is not how it works with collaboration because of three difficult problems. It is trying to solve these problems that has lead me to believe that the ROI for collaboration is fool’s gold.
| Thursday May 8, 2014
One of the biggest disruptors of the last few years has been the distributed nature of work. People can now work pretty much anywhere, anytime, with anyone, on any content. And though content still plays a critical part, I am starting to see context as more critical for any type of collaboration. Without a common context it is hard for two or more people to work together.
Tools like email can work for one to many interactions (if you cc the whole organization), but not many to many. Web conferencing also falls under the one to many umbrella. And though a common context is required in those instances, they do not require the deeper knowledge of context that many to many interactions do, as we see in distributed teams.
| Tuesday Feb 11, 2014
A little over a year ago, I interviewed Adam Pisoni, co-founder of Yammer, shortly after it had been bought by Microsoft. There was much speculation at the time on how and when Yammer would fit into the Microsoft Office Division’s products.
We recently regrouped. Between Microsoft’s new CEO and Adam’s reaction to my predictions for collaboration in 2014, we had a very interesting discussion.
| Friday Jan 10, 2014
Networked organizations, personalization and customization, development of collaborative reputations: these trends and more that I predicted for 2013 will still hold true for 2014. But as the cloud and mobile mature, new trends are emerging for 2014. Kelly Services and oDesk just did a deal together -- I think this is the first time an old style temp agency has done a deal with a crowdsourcing / expertise company. Kind of like the lamb lying down with the lion, something you don’t expect to see. But we should expect more of this as markets consolidate, the IoT goes more mainstream and we see collaboration become an important part of big data.
| Thursday Jan 9, 2014
Before I look forward to what 2014 might hold for collaboration, I wanted to look at how I did with my 2013 predictions. It turns out my crystal ball was working well, but some of the trends have been slower to start.
| Thursday Oct 31, 2013
The Internet of Things (IoT) isn't coming, it's here and some companies are leading the way to connect the digital with the physical world.
| Wednesday Oct 30, 2013
This is not an article about SkyNet and Terminators that come back in time to save the future. It is not about the rise of the machines, and it is about the rise of the machines … but not in the way you might think.
| Wednesday Oct 2, 2013
In the past, the role of collaboration technologies was to help customer support reps work with each other on what I call “exception cases.” These are the 20% of cases that are not solved by the FAQ, or first line support. Often they are more complex, and there is no current solution in the customer support database. Creating a solution may often involve the support rep working with someone in engineering or product development. It is clear that collaboration has a critical role in this process and is not going away.
| Wednesday Aug 7, 2013
Did you know that over the last nine years, for the first time, U.S. worker productivity has fallen?
| Monday Jun 24, 2013
Between 200 collaboration and social technology user surveys and an indepth look at 16 collaboration vendors, we found use of these technologies has changed, and continues to evolve. And while there is no doubt that collaboration is important to any business no matter what size, not everyone means the same thing by “collaboration.”