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David Coleman News & Analysis

Manage Inbox Overload with In App Collaboration

According to Forbes "the average person spends 13 hours a week just reading and processing email.” But over the past few years things have started to change. In-app communications is trying to take people out of their inboxes by sending messages within the context of specific applications.

Collaboration in 2025: Separating the Signals from the Noise

2014-23-June-Traffic-Jam.jpgThe Talent 2025 conference that took place a few weeks back gathered an audience of high ranking HR people from a wide range of organizations. I presented to them my vision of collaboration in 2025 (which will be discussed in a later article). Bob Johansen, former president and board member of The Institute for the Future (IFTF, Palo Alto, Calif.) and current distinguished fellow gave the talk prior to mine, speculating what things will be like 10 years from now.

Let's look at what Johansen predicted and what I did, and where they overlapped.

What Does a Chief Collaboration Officer Do?

2014-05-June-Adkins-Mark.jpgIn my 25 years covering and analyzing the vendors and end users in the collaboration space, I have never run across anyone with the title of Chief Collaboration Officer. Nor do meet many people who have the background in collaboration to support the title.

So what does a Chief Collaboration Officer (CCO) do? 

The ROI for Collaboration is Fool's Gold

Social Business: The ROI for Collaboration is Fool's GoldROI implies that you put money in at X time and get more money out at Y time. But that is not how it works with collaboration because of three difficult problems. It is trying to solve these problems that has lead me to believe that the ROI for collaboration is fool’s gold.

Distributed Collaboration is Rapidly Evolving

One of the biggest disruptors of the last few years has been the distributed nature of work. People can now work pretty much anywhere, anytime, with anyone, on any content. And though content still plays a critical part, I am starting to see context as more critical for any type of collaboration. Without a common context it is hard for two or more people to work together.

Tools like email can work for one to many interactions (if you cc the whole organization), but not many to many. Web conferencing also falls under the one to many umbrella. And though a common context is required in those instances, they do not require the deeper knowledge of context that many to many interactions do, as we see in distributed teams.

Yammer Co-Founder Adam Pisoni on Collaboration, Transparency and Security

Yammer Co-Founder Adam Pisoni on the Future of CollaborationA little over a year ago, I interviewed Adam Pisoni, co-founder of Yammer, shortly after it had been bought by Microsoft. There was much speculation at the time on how and when Yammer would fit into the Microsoft Office Division’s products.

We recently regrouped. Between Microsoft’s new CEO and Adam’s reaction to my predictions for collaboration in 2014, we had a very interesting discussion.

Collaboration in 2014: 10 Predictions

Social Business, Collaboration in 2014: 10 PredictionsNetworked organizations, personalization and customization, development of collaborative reputations: these trends and more that I predicted for 2013 will still hold true for 2014. But as the cloud and mobile mature, new trends are emerging for 2014. Kelly Services and oDesk just did a deal together -- I think this is the first time an old style temp agency has done a deal with a crowdsourcing / expertise company. Kind of like the lamb lying down with the lion, something you don’t expect to see. But we should expect more of this as markets consolidate, the IoT goes more mainstream and we see collaboration become an important part of big data.

Collaboration in 2013: What Predictions Came True?

Collaboration in 2013: What Predictions Came True?Before I look forward to what 2014 might hold for collaboration, I wanted to look at how I did with my 2013 predictions. It turns out my crystal ball was working well, but some of the trends have been slower to start.

Emerging Platforms and Applications for the Internet of Things

The Internet of Things (IoT) isn't coming, it's here and some companies are leading the way to connect the digital with the physical world. 

Collaboration and the Internet of Things

How to Collaborate with the Internet of ThingsThis is not an article about SkyNet and Terminators that come back in time to save the future. It is not about the rise of the machines, and it is about the rise of the machines … but not in the way you might think.

Collaboration and the Future of Customer Support

KindleFireAdvisor.jpg, collaboration, customer support In the past, the role of collaboration technologies was to help customer support reps work with each other on what I call “exception cases.” These are the 20% of cases that are not solved by the FAQ, or first line support. Often they are more complex, and there is no current solution in the customer support database. Creating a solution may often involve the support rep working with someone in engineering or product development. It is clear that collaboration has a critical role in this process and is not going away.

Does Collaboration Bring Productivity?

Social Business: Does Collaboration Bring ProductivityDid you know that over the last nine years, for the first time, U.S. worker productivity has fallen?

The Challenges of Being a Social/Collaboration Vendor

challenges of being a social vendor, social business, social software

Between 200 collaboration and social technology user surveys and an indepth look at 16 collaboration vendors, we found use of these technologies has changed, and continues to evolve. And while there is no doubt that collaboration is important to any business no matter what size, not everyone means the same thing by “collaboration.”

Innovation, Collaboration and Engagement

"Innovation occurs at the intersection of fear, opportunity and talent.” -- Bruce Cleveland, Venture Capitalist at InterWest Ventures.

2013 Collaboration Predictions: Connectivity, Personalization, Collaboration Reputation

Connectivity, customization and collaborative reputation are just a few of the forces that will change the way we work in 2013.

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