Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Decision Tools News & Articles

CMS Selection - Death to the Features Matrix

Researching and selecting a web content management system is often an arduous process. On the outset, few organizations realize what they are getting into. And most team reps and decision makers have other daily responsibilities that compete for their attention. It's not surprising that simple looking decision making tools suddenly become attractive.

Once the requirements collection and product evaluation phases are complete, the most difficult part of a CMS selection process starts. In this phase the group must take all the information that was gathered and meaningfully use it to make an accurate decision. With project fatigue setting in, this is where things often go wrong.

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