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Digital Marketing News & Analysis

Discussion Point: Will the CMO Replace the CIO?

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You've heard it at technology conferences, you've read it in research reports, maybe you've even shared it at the water cooler.

CMOs drive technology decisions today. The CIO's job is obsolete. Soon we won't need CIOs.

It's not a new debate. By now, the topic is covered regularly in the media, including CMSWire. Take a look at headlines like "Goodbye CIO? Why the Role May Ultimately Disappear" and "Should the CIO Report to the CMO?"  Sometimes, it's a plea for survival: "Hey, CMO! Hey, CIO! Work Together or Lose Everything."

Yes, today's CMOs are expected to be technology-savvy managers with a hunger for big data, digital asset management, marketing automation and predictive analysis. They will own revenue goals and formulate sales projections for the CFO based on dashboards they monitor by the hour. 

But, honestly, do they even want to take on the responsibilities of an enterprise CIO? We decided to put the question before four experts who deal with this issue every day -- two technologists and two marketers. 

Don't Leave Money on the Table With Sales Slipups

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Are sales inefficiencies costing your company millions? A recent survey by Apttus and Adobe found many organizations polled admit to profit-eroding problems ranging from flawed sales processes, inaccurate quotes and inexact sales forecasts.

Most surprising? “Twenty-five percent of sales professionals could not say with confidence whether or not their company is successful – a shocking depiction of the siloed, disconnected nature of many companies,” says Elliott Yama, AVP of Best Practice and Knowledge Management for Apttus.

News Bites: B2B or Not 2B?

The latest in marketing, funding, analysis and liking from the Great White North, The Coffee Capitol, the Eureka State and Old Dominion.

Can't You Just Get Along? CIO, CMO = No Strong Bond

In a digital world, marketing and IT functions have become inextricably linked. But are the players in each space getting along?

Not necessarily, according to a 2014 Accenture Interactive report  that shows that chief marketing officers (CMOs) and chief information officers (CIOs) don’t always share a strong bond.

To create its 2014 report, “Cutting across the CMO-CIO divide: Digital drives a new wave of collaboration,” Accenture Interactive polled an international group of more than 1,100 senior marketing and IT executives. The results found that while the relationship between these the holders of these two job titles has improved considerably over the past few years, there remains room for improvement.

“While 43 percent of marketers and 50 percent of IT leaders think their relationship with the other has improved over the past year, less than one-quarter (23 percent) of marketers think the level of collaboration between CMOs and CIOs and their organizations is at or approaching the ‘right level’ now,” according to the report.

Tweets to Treasure: Better Trend Analysis

2014-28-August-Sean Goggins and Ian Graves.jpgThere’s something intriguing about wandering anonymously through the day, going wherever you want, doing whatever you want — no questions asked, no calls from the office.

Too bad that rarely happens anymore.

Thanks to social networks like Twitter, a worldwide broadcast of your every move and mood is just 140-characters away. We've come a long way since 2008, when many of today's most tweet-happy users (myself included) complained about their fears of being followed and argued that the minutia of someone else's life isn’t interesting enough to distract their attention.

Nope, we've learned that Twitter really is the gateway to deeper, more meaningful communication — and allows people to more deeply connect, share resources, share online opportunities and collaborate.

And now researchers at the University of Missouri claim they've found a way to make Twitter even more useful for those who believe there's actually a lot of treasure in those tweets.

The Anatomy of a Failed DAM Project

2014-28-August-Operation.jpgAs a consultant, I have seen many DAM projects unfold that ranged from nearly perfect to raging fiascos. In the spirit of learning from mistakes made by others, what follows are some of the most common DAM project failures and tips on handling them.

Digital Marketing's Easy, Until You Try It

2014-28-August-Rubiks-Cube.jpgDoes this sound familiar?

"Marketing is no longer an art; it has become a big data analytics engineering discipline where every marketing dollar can be optimized for maximum impact. All you need to do is give away a free version of your product and crank up the ______ <select one: ‘digital,’ ‘content,’ ‘social,’ or ‘automated’> marketing engine and you are good to go. Display ads to free users or offer a premium paid version of your product and you too will soon be able to sell your company to ______ <select one: ‘Google,’ ‘IBM,’ ‘Microsoft,’ or other company> and retire. Hire Millenials to feed this amazing new automated marketing. These folks totally ‘get’ the social stuff because they already spend all their waking moments on _______ <select one: ‘Facebook,’ ‘WhatsApp,’ ‘Instagram,’ ‘SnapChat’>.”

Unless you're completely off the grid you have surely seen some variation of this theme. Sounds great … if only it were this easy.

Q3/Q4 Planning: Top Marketing Technology, Social Business Conferences & Events (27-Aug-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Making Customer Journeys Work

Join CMSWire and Totango on September 16. In this one-hour webinar, learn the critical processes to create customer journeys.
 

> Register Now

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Should You Use LinkedIn to Build a Network or an Audience?

2014-27-August-LinkedIn-Head.jpgI’m not sure how to use LinkedIn anymore. I’m on LinkedIn all the time as a social marketer, and over the last year or so I’ve noticed some big changes to two basic aspects of how I think about LinkedIn … and they've left me scratching my head about my own approach.

Facebook Tackles Clickbait, Reels In Rockin' Headlines

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Facebook could be the ultimate social media party pooper. Earlier this month it shut the gates on ‘Likes’ and this week it's clamping down on funky, attention grabbing headlines, which fall under what Facebook describes as clickbait.

Flying in the face of about a gazillion years of best journalism practice, Facebook has decided that it will be cracking down on headlines that attract reader attention if Facebook believes the headline doesn’t truly reflect the content of the story.

5 Marketing Lessons From HubSpot

HubSpot, the Cambridge, Mass.-based purveyor of content marketing tools, filed for a $100M IPO this week. This is one of the most significant IPOs in the marketing technology world since Marketo went public in 2013, so we'd better pay attention.

Digital Marketing Consultant 'Lucky' As Napa Quake Rocks Home

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As a digital marketing consultant, Andreas Mueller-Schubert knows a bit about the technology revolution.

But around 3 a.m. this past Sunday morning in his Napa, Calif. home, technology was no help. It was him, his wife and two children and Mother Earth.

Mueller-Schubert and family live just 10 miles outside of the epicenter of the magnitude 6.0 earthquake that rocked Northern California this past weekend, the largest in the Bay Area since 1989.

"Everyone was a little shocked. The kids haven't experienced anything like this," said Mueller-Schubert, a German-born digital marketing consultant for WSI Next Gen Marketing who lives with his wife Georgia, daughter, Annika, 20, and son Zachary, 19.

Everyone's OK -- but the family's home saw plenty of shattered glass and some damage in the garage.

Marketing Wisdom from Netflix's House of Cards

(8-26 UPDATE) If you're a digital marketer, odds are you didn't learn everything you needed to learn in kindergarten. Nope, you probably learned it from TV — that shining source of all modern wisdom.

In the past year, we've shared what marketers could learn from AMC's Breaking Bad and HBO's Game of Thrones. Now we're shifting the focus to the Netflix exclusive House of Cards, the drama that surprised many people by failing to win the big prize at this year's Emmy Awards. 

Monetate, a provider of marketing personalization solutions, is a fan, despite the show's surprisingly poor performance at the Emmys. In fact, the loss may even make the insight shared by the characters on the show all the more interesting.

Why? Because the true test of great marketing occurs not when situations unfold as expected but when they fall apart faster than a ball of string in the paws of a kitten.

Is It the Right Time for HubSpot's $100M IPO?

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Digital marketing technology is all the rage in the CRM space and HubSpot co-founders Brian Halligan and Dharmesh Shah must believe Wall St. knows that.

The Cambridge, Mass.-based marketing automation provider filed for an IPO late today hoping to raise as much as $100 million. It will trade as HUBS on the New York Stock Exchange.

The IPO market for Software-as-a-Service (SaaS) vendors is lukewarm at the moment. But investors like General Catalyst, which owns 27.1 percent of the company, and Matrix Partners, which owns 17.1 percent, must think that now is the time.

Move Over, Google AdWords?

Amazon may be trying to step on Google's online advertising toes.

The online web shopping giant is producing software for placing ads online much like its long-time cyber nemesis does so well with Google Adwords, according to a report in the Wall Street Journal.

What will they do? Replace ads on its own pages that Google owns with its own.

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