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Digital News & Articles

The Good, Bad & Ugly: The Impact of Customer Service [Infographic]

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, like Yelp, have on a business' bottom line. 

Elvis Alert: WoodWing Releases 4.0 of Its DAM Software

There’s a new Elvis stepping onto the stage. This week, multi-channel publishing vendor WoodWing released version 4.0 of its Elvis digital asset management (DAM) system, featuring an enhanced integration with the editorial management application, Content Station, in the company’s Enterprise publishing solution.

Can DAM Increase Its Role - and Disappear? DAM Vendor NetXposure Says Yes

Is it the destiny of digital asset management to disappear? According to DAM vendor NetXposure, keeping DAM hidden, even as it becomes an uber-system, works out just fine for many clients.

Forrester Wave for WCM: Integration is Key for Great Digital Experiences

The latest WCM Wave from Forrester has hit the market and the key focus is on integration. It's time for a vendor deep dive.

Is it True: What Happens When Google Says No?

The Little Britain skit in which the computer so hilariously says “no” to situations that couldn’t possibly be real is a hoot to watch. But it’s not so different from something you might experience every day on Google and not even know it.

Salesforce Releases Mobile App Development Platform Services

Enterprise cloud technology provider Salesforce is introducing Salesforce Platform Mobile Services, aimed at easing the process of developing mobile apps in the Salesforce environment.

BrainShark Gives Sales Reps Single Point of Content Access with New Sales Enablement Portal

Brainshark today introduced its Sales Enablement Product Suite and Brainshark Sales Enablement Portal to increase productivity and efficiencies in sales operations.

Introducing the Community Director

The past few years have been good for community managers. Community managers have been able to transform themselves into company listeners, social enablers and company customer service liaisons. But the community manager has a growth problem -- in that there hasn’t been anything for the community manager to aspire to -- no corporate ladder to climb. Until now. Introducing the Community Director. 

Details on Samsung's Supersize Galaxy Mega Smartphones Leak

Thumbnail image for Thumbnail image for galaxy-s4.pngIs a 5-inch smartphone not enough for you? Do you have linebacker-sized hands that need more screen space, but can't be bothered with a mobile-enabled proper tablet? Another new off-shoot of the Galaxy range is coming from Samsung to answer this particular niche in the market. 

Google Drive Adds New Features in iOS Update, Has Starting Problems

google_drive_ios_logo.jpgGoogle Drive is motoring along nicely with a new 1.30 update out for the productivity app, allowing users to better access and edit their documents in Google's updated cloud storage service, but some users are stuck at the Sign In button.

Who Stands To Be Hurt By the 'Facebook Phone'

Big whoop, there’s a "Facebook phone.” That was my first reaction to Mark Zuckerberg’s announcement last week.

Predictions versus Perspective: The Moneyball - Steve Jobs Analytics Scale

Baseball season is here. As we now live in the world of "Big Data" and "data driven organizations" many in the analytics field think about the Billy Beane and Moneyball effect on how it has brought data into the realm of "cool." When I read Moneyball in 1996, I was inspired to write a book about analytics because it totally struck a chord.

Facebook App of the Week: Page Design with Decor

This month, we’re returning to our Facebook App of the Week series with a page design app: Decor Tab Creator.

Forrester Report: How to Create Thought Leadership to Help Your Brand

A new report from Forrester Research gives advice on how to develop thought leadership to help your brand. 

5 Signs Your Customer Community Is Working and The Metrics to Prove It

By now, all businesses -- both large and small -- realize the importance of having a social strategy.

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