Digital News & Articles

Big whoop, there’s a "Facebook phone.” That was my first reaction to Mark Zuckerberg’s announcement last week.

Baseball season is here. As we now live in the world of "Big Data" and "data driven organizations" many in the analytics field think about the Billy Beane and Moneyball effect on how it has brought data into the realm of "cool." When I read Moneyball in 1996, I was inspired to write a book about analytics because it totally struck a chord.

This month, we’re returning to our Facebook App of the Week series with a page design app: Decor Tab Creator.

A new report from Forrester Research gives advice on how to develop thought leadership to help your brand. 

By now, all businesses -- both large and small -- realize the importance of having a social strategy.

Why do customers follow Cisco on Facebook, Twitter and community forums? That’s the question Cisco wanted to answer in order to better tailor the content they provide on these platforms. To answer this question, Cisco came to Customer Carewords to leverage our Top Tasks methodology. 

This week kicked off our month-long focus on customer communities and brought in a few more perspectives on employee engagement. The common thread between the two? Get real. Genuine communications and actions will pay back your time with loyalty, advocacy and engagement.

Social media data provider Gnip will begin offering clients access to several more public APIs of some of the most popular social streams like Instagram, bitly and Stack Overflow, among others.

For this week's Mobile App of the Week, we are taking a look at CanWeNetwork, a business networking assistance application.

B2B companies looking to create and sustain superior customer experience need to master four competencies -- purposeful leadership, compelling brand values, employee engagement and customer connectedness. A new insight report from Temkin Group, “Best Practices in B2B Customer Experience,” reviews these competencies as well as the rising importance of customer experience in the B2B marketplace.

The report, "Navigating the Future of Customer Intelligence", points out that customer intelligence is undergoing change primarily because of two factors. Consumer behavior is changing, and companies are driving change because they want to take advantage of the opportunities.

Digital marketers will appreciate the Episerver 7.1 release because it includes multivariate testing and an enhanced Social Reach add on.

 After months of rumor, Facebook's smartphone is likely the one you already own, as Home opens up a new way to put social front and center on selected mobile devices. 

Our LinkedIn world has gotten a bit smaller today. That's because members can now use mentions to draw other people into conversations.

The browser wars have taken a new direction. Google has announced that it will split off a new rendering engine from the open source WebKit that is used in its Chrome browser and Chrome OS, as well as in Apple’s Safari and others. The new open source engine is called Blink, and now Opera has announced it will also go Blink.