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Dynamics Crm News & Analysis

Microsoft Wants to Change Business Culture, Technology #CONV14

Microsoft is running two big conferences at the same time. The SharePoint 2014 conference began in Las Vegas yesterday, while Dynamics Convergence kicks off today in Atlanta with a keynote from Kirill Tatarinov, executive vice president of Microsoft Business Solutions. According to the pre-conference notes, this year will all be about customer views and developing top customer experiences.

Microsoft Transplants Social Listening, Smart Marketing into Dynamics CRM

Just two weeks away from its 2014 Convergence Conference, Microsoft has started releasing details of the forthcoming upgrades to its customer relationship management (CRM) offerings. This year’s upgrades include smarter marketing capabilities, acute social listening and enhanced customer care based on the recent Parature acquisition.

Microsoft's Parature Acquisition Focuses on Customer Experience

Microsoft Parature Acquisition is all about Customer ExperienceMicrosoft officially announced its acquisition of Parature, a social and customer engagement tool that could provide the Dynamics CRM ecosystem with added capabilities like a customer portal and self-service knowledgebase.

Dynamics CRM is clearly an important piece of Microsoft's strategy, and the Parature buy is its largest acquisition yet, R "Ray" Wang, a Constellation Research analyst told CMSWire.

Microsoft Inks $100M Deal to Acquire Parature, a Dynamics CRM Partner

image-microsoftparaturebuy-2014.jpgMicrosoft has signed a definitive agreement to buy Dynamics CRM partner Parature, a Microsoft spokesperson confirmed to CMSWire by email today. The purchase price is a reported $100 million.

The deal will enable Parature, a provider of cloud-based social and customer engagement solutions, to bring products like its customer portal and self-service knowledgebase to the much larger Microsoft audience.

Microsoft Dynamics CRM Fall Release to Include Improved Marketing Automation, Mobile Access

Microsoft Dynamics CRM fall 2013 release.jpgMicrosoft has just announced that it will release the next version of its Dynamics CRM on-premises and online products in the fall, although it hasn’t given a precise date. According to Microsoft, the new release will offer better customer experience management with customer insight and information accessible through a wide range of devices.

Perceptive Brings Intelligent Capture To Microsoft Dynamics CRM

Perceptive Interact for Microsoft Dynamics CRM allows users to access and capture all customer or account-related data from any form within the customer relationship management solution, when and where it is needed.

Microsoft Upgrades Dynamics CRM, AX, Offers Integrated Marketing Through MarketingPilot #conv13

Microsoft’s Convergence conference got into full swing today in New Orleans, and with it came news of a number of releases and upgrades that are on their way for the coming year. But before the releases, the first key note speech from Business Solutions President Kirill Tatarinov, who outlined where Microsoft sees the Dynamics product going.

OpenText Releases Unstructured Data Management, Single-Silo Archiving Solutions

Yesterday, OpenText announced the general release of its Smart Process Applications and its enhanced file transfer service SercureiX. Today, it has announced the availabity of its Information Access Platform that discovers and analyzes unstructured data across the enterprise, and OpenText Archive for archiving all information in a single silo.

From Bulletin Boards to Social Collaboration

Most people don't think corporate bulletin board when they think of their intranets. This article makes the case that intranets are just as removed from day to day work.

Pinterest Introduces Web Analytics Tool

Content sharing website Pinterest is expanding what it offers marketers with a new analytics tool that gives businesses insight into how users are engaging with them through pinned and re-pinned content.

Microsoft Dynamics CRM Online Integrates iPad + Yammer

Now that the December 2012 Microsoft Dynamics CRM Online update has rolled out, more features are being added like iPad and Yammer integrations.

Moxie Software Integrates Social Business Apps With Microsoft Dynamics

Enterprise social technology provider Moxie Software is partnering with Microsoft to enable its Knowledge Space, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces solutions to work with the Microsoft Dynamics CRM suite.

Dynamics CRM Gets Yammer, Skype Integration, Windows 8 Mobile to Come

If you've been following the progress of Microsoft Dynamics CRM, you will be aware that it is on a release cycle of two outings a year. Today, Microsoft has announced that second of those releases for this year will be available in December, and that it comes with enhanced device, collaboration, social and marketing support, not to mention Yammer and Skype integration.

Forrester Wave: Oracle, Microsoft, SAP Among CRM Solution Leaders Q3

In the first part of this examination of Forrester’s Wave: CRM Suites for Large Organizations, Q3 2012 earlier this week we saw that organizations are struggling to define a CRM strategy for their organization. Even still, the CRM market is one with seven companies making it into the Leaders section.

Microsoft Delays Dynamics CRM Mobile Until Fourth Quarter

ms dynamics crm logo 71112.pngMobile users will need to wait a bit longer for Microsoft’s Dynamics CRM. Last week, the technology giant quietly noted in a blog post that clients for mobile devices will not be available until the fourth quarter.

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