Dynamics Crm News & Articles

Perceptive Interact for Microsoft Dynamics CRM allows users to access and capture all customer or account-related data from any form within the customer relationship management solution, when and where it is needed.

Microsoft’s Convergence conference got into full swing today in New Orleans, and with it came news of a number of releases and upgrades that are on their way for the coming year. But before the releases, the first key note speech from Business Solutions President Kirill Tatarinov, who outlined where Microsoft sees the Dynamics product going.

Now that the December 2012 Microsoft Dynamics CRM Online update has rolled out, more features are being added like iPad and Yammer integrations.

Enterprise social technology provider Moxie Software is partnering with Microsoft to enable its Knowledge Space, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces solutions to work with the Microsoft Dynamics CRM suite.

If you've been following the progress of Microsoft Dynamics CRM, you will be aware that it is on a release cycle of two outings a year. Today, Microsoft has announced that second of those releases for this year will be available in December, and that it comes with enhanced device, collaboration, social and marketing support, not to mention Yammer and Skype integration.

In the first part of this examination of Forrester’s Wave: CRM Suites for Large Organizations, Q3 2012 earlier this week we saw that organizations are struggling to define a CRM strategy for their organization. Even still, the CRM market is one with seven companies making it into the Leaders section.

Mobile users will need to wait a bit longer for Microsoft’s Dynamics CRM. Last week, the technology giant quietly noted in a blog post that clients for mobile devices will not be available until the fourth quarter.

CRM is nothing really unless it can adapt to business users’ changing marketplace. Microsoft, since the release of Dynamics CRM online last year, committed itself to providing agile CRM and preparing companies for the release by flagging changes 90 days in advance. It has now flagged that it is making Dynamics CRM mobile.

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Microsoft has earlier released a roadmap for the Microsoft Dynamics CRM suite. As part of a major Service Update this month, both the on-premise and SaaS versions of Dynamics CRM will get social features and mobile integration.

Without saying why, Microsoft (news, site) has announced that it is accelerating its Dynamics CRM release cycle in a new Statement of Direction (SoD) that envisages releases on a biennial basis rather than on the current three-year cycle that it currently uses.

After four months in beta, Microsoft’s Dynamics CRM 2011 has finally been released worldwide.  The new online CRM is now available in 40 countries and 41 languages, while the on-premise edition is due to be released on February 28.

Microsoft’s (news, site) made an interesting offer this week that promises organizations currently using Salesforce.com CRM or Oracle's Seibel (CRM) US$ 200 per license to make the jump to Dynamics CRM Online. The question is, is $200 enough?

With the recent announcement that Microsoft Dynamics CRM 2011, generally known as CRM5, has gone into public beta, it might be finally possible to say whether it will provide a robust response to Salesforce.com’s (news, site) hold on the CRM market.

You can almost hear them now — those marketing guys in the Microsoft corner offices — gotta beat the competition…no…gotta squash the competition…How can we do it? Better product? No…cheaper prices…yeah!

At least that’s how we think it went when Microsoft was laying out it’s strategy for the release of Microsoft Dynamics Online.