E-commerce News & Articles

The award for special delivery arguably goes to Santa Claus, but this holiday season delivery may also prove to be the competitive edge for retailers.

It’s evening, and the family is in the living room. The teenager is on her laptop Facebooking, Mom is reading the news on a tablet, and Dad is checking email on his smartphone. Oh, yes, and they’re all watching a show on television. Does this scene sound familiar? It should, according to a new report from Google. 

This week our contributors shared more pieces of the social business puzzle, reminding us once again (to mix metaphors) that a true social enterprise is like an ecosystem, relying on each element for survival. 

Who should "own" social business? What role does content management play? Is age a factor? Our contributors tackled these questions and more this week and will be taking them on again next Wednesday during our Evolution of Collaboration and Communication in the Enterprise Tweet Jam. Hope to see you there!

E-commerce retailers face the constant challenge of standing apart in a vast, churning sea of online competition. It’s not enough to simply stay afloat; the real goal is to own the waters. In other words, while you’d like to stand out enough to grab online visitors’ attention, what you really want is to ferry them through to their final destination: making a purchase.

Do you have an e-Commerce website? If you do, you're most likely using a web analytics tool to gather actionable insight from your current customers. Beyond straight sales numbers, I use the various e-Commerce reports within the Google Analytics interface to determine where our customers are coming from and what marketing campaigns are paying off. I'm going to go through a method I use to help track these items.

With another holiday shopping season upon us, maximizing product visibility in the e-Commerce market is one of retailers’ biggest hurdles. Keyword-rich product descriptions are important, but that alone won’t be enough to differentiate your product lists from your competition’s this holiday season.

While we have seen before that customer experience management technologies are becoming increasingly sought after, running parallel to their development is the development of e-commerce suites that are increasingly sophisticated, that provide multi-touchpoint solutions and that are becoming increasingly agile, according to new Forrester research.

David-Michel Davies, Executive Director of the Webby Awards, is heading up a year-round, worldwide tour called “Webby Talks,” where interested and involved media groups can invite his insights into their venue.  The presentation he delivered at Pereira & O’Dell in San Francisco gave a glimpse into the status of internet privacy with a marketing/advertising perspective to favor the audience in attendance.

Forrester and GSI Commerce have released a new report that gives organizations more insight into exactly how consumers buy online. The study examined tens of thousands of orders and found that in spite of technology advances and more sophisticated marketing techniques -- nothing has really changed when it comes to what drives people to buy online.

How are customers using the Web to make their buying choices? That’s the key question in a new report from Oracle.

Behavioral merchandising. That’s a new dimension now available for EPiServer Commerce, thanks to an integration between that company’s platform and Apptus’ technology.

Salesforce’s annual Dreamforce conference is underway and spawning an almost constant stream of announcements about new products and partnerships. Today is the second day of the conference, which is occurring in San Francisco. It concludes on September 21.

CloudCraze has released an e-commerce services bundle on the Salesforce platform.

Oracle has been hard at work on the commerce portion of its customer experience portfolio. Today it releases updates to two of its Commerce products and offers a chance to dig into the details at Oracle OpenWorld in San Fransisco the end of this month.

Ondango, a third-party provider of Facebook stores, has secured a US$ 500,000 capital investment from a group led by London-based venture capital fund Connect Ventures. The new capital will be used to scale Ondango’s Facebook-shopping platform.