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E-commerce News & Analysis

OpenText Buys GXS Cloud Integration Technology in $1 Billion Deal

OpenText Buys GXS Cloud Integration Technology in $1 Billion DealIn its first salvo in the information management space this year, OpenText has closed the deal to buy GXS for $1.065 billion. The acquisition will give OpenText cutting edge business-to-business cloud integration technology, which will compliment the investments OpenText has made in cloud computing in recent years.

Privacy is Overrated: Ask Your Customers and They Will Tell

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Guess what? New research from IBM shows customers are willing to share their personal information, especially if they get something in return.

Excuse us while we yawn ... But doesn't it seem like anyone who ever signed up for something as innocuous as a store loyalty card could explain the same thing? How many people registered for a website during the heady dot-com days, just to get a free water bottle?

And don't even get us started on the phenomenon of too much information on social media, where everyone shares just about everything, for nothing but 15 seconds of fame in return.

So let's overlook the obvious, and see if there are any deeper insights in the research IBM released this week at the National Retail Federation's 103rd Annual Convention and EXPO in New York City.

Microsoft Enhances Retail Products, Relationships at NRF Conference

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Microsoft is using the National Retail Federation's 103rd Annual Convention and EXPO in New York City this week to announce a number of enhancements to its Dynamics AX 2012 product and its Dynamics for Retail, which will reportedly provide retailers with better ways to manage their customer experiences. Microsoft is also using the convention to announce an extended partnership with IBM, Sitecore and Vantiv.

Is Your Customer Experience Ready for the Holidays? [Infographic]

shutterstock_160880540.jpgThe holidays are here. There are only 47 days until Christmas. And this year, the first full night of Hanukkah and Thanksgiving coincide for the first time since 1888.

For the holiday shopper, time is of the essence. For the retailer, if you're not prepared to handle Black Friday sales, Cyber Deals and last-minute shopping, you'll be hard-pressed to meet the needs of your customers. Most of them expect to find what they want, when and where they want it.

Bringing Content and Commerce Together

Customer Experience, Bringing Content and Commerce TogetherBrands have traditionally built separate brand experiences and e-Commerce shops, hidden behind the familiar “shop” link. But this divide makes customers choose between content and commerce and creates one more hurdle to jump through. How many get lost on the way?

Forrester's First Wave Report on B2B e-Commerce Vendors: IBM Is Tops

b2b e-commerce, forrester waveIBM is the top B2B e-commerce vendor, according to the first-ever Forrester Wave report on the field.

Retailers Wonder: Browse Now, Buy Later?

Fewer consumers made the transition from browsers to shoppers last month, according to metrics released today by San Francisco-based Euclid, a company that specializes in in-store retail analytics. 

Facebook to Launch Mobile Payments System

customer experience: mobile payments on facebookAccording to a recent report mobile shopping is about to become more socially integrated through a new Facebook feature.

Webinar Recap: Preparing for the Future of Mobile E-Commerce

Customer Experience, Webinar Recap: Preparing for the Future of Mobile EcommerceDo you know the four trends shaping the Mobile E-commerce landscape?

A Race to Capture the Chinese Market

Customer Experience e-commerce chinaWith about one-fifth of the Earth's population, China is the e-market that cannot be ignored. Some recent news put a spotlight on how e-commerce is shaping up there, for both homegrown and foreign players.

How to Optimize Your Mobile Strategy for the Growth Ahead in m-Commerce

Customer Experience, Mobile Strategy, M-CommerceBy the end of the year, the number of mobile-connected devices will surpass the total number of consumers, globally, and by 2017, there will be nearly 1.4 mobile devices per person.

Pinterest Ups its e-Commerce Cred with New Email Notifications of Pinned Item Price Drops

Customer Experience, e-commerce, Pinterest Price Drop EmailsAs Pinterest moves toward more of a business-friendly model, new features and capabilities are being added. As of today, the content sharing website will start sending members emails when their pinned items drop in price.

Piqora Launches Dashboard for Instagram, Tumblr, Pinterest Analytics

Customer Experience: piqora inlcudes pinterest instagram tumblr analyticsPinterest marketing and analytics company Piqora today expanded its analytics platform to capitalize on the use of hashtags and trending data from two other visually-based social networks: Instagram and Tumblr.

Making Mobile Part of Your Cyber Monday Preparation

Customer Experience: Mobile Commerce on Cyber MondayThe big post-turkey shopping day is fast approaching and chances are you’re already preparing your e-commerce site for Cyber Monday. But what are you doing to optimize the shopping experience for your mobile users?

KISSMetrics Releases iOS Google Analytics App

KISSMetrics Releases iOS Google Analytics AppAnalytics patterns are always changing, so instead of relying on a daily summary report that’s only available in a desktop format, marketers need to be able to track this data from anywhere and on any device.

This is where KISSMetrics’s My Analytics could prove useful. Designed to track Google Analytics, the new app is an iOS alternative to Google’s own mobile analytics app for Android.

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