E-commerce News & Analysis
| Thursday May 9, 2013
The creators of Drupal Commerce, Commerce Guys, have released Commerce Mobile, an iOS app that's designed to improve the online shopping experience through an in-app connection with Drupal commerce websites.
| Monday May 6, 2013
This month as we learn more about implementing customer journeys, it occurred to me that one of the integral parts of the customer journey is the online shopping cart experience. After all, we know that while it may be easier to get prospective customers to add items to their virtual shopping cart, getting them to check out and complete the purchase is much more complicated.
| Thursday Apr 25, 2013
For social media marketers looking to make the most of visuals, there is a new tool called PICT -- a shoppable photos application.
| Wednesday Apr 24, 2013
Commerce platform vendor hybris and translation system provider Lionbridge have both announced integrations with Adobe this week. Hybris is hopping on the Adobe digital analytics bandwagon, and Lionbridge is focusing, of course, on multilingual content the companies announced at the Adobe Summit conference in London.
| Tuesday Apr 23, 2013
Understanding what online customers are doing, and predicting what they will do, has become a major part of contemporary e-Commerce. But, with so many online channels and so many types of customer actions, how best to capture, display and interpret? Toward this end, customer analytics provider NICE Systems is now offering it Customer Engagement Analytics (CEA) platform, which it described as the “industry’s first to combine interaction and transaction analysis.”
| Thursday Apr 18, 2013
B2B commerce is trending towards the B2C model, an Oracle report has found, and companies are looking to expand their online sales because customers' expectations have changed in the face of those consumer buying practices.
| Thursday Apr 11, 2013
Developers working on in stream payment apps be warned. Twitter will close off your service if you try to set up shop on their turf without proper authorization as the company has done with a startup called Ribbon.
| Wednesday Mar 27, 2013
Commerce products provider, hybris has released latest version of its hybris Commerce Suite that gives B2B and B2C marketing companies omni-channel capabilities. More specifically, this new update is centered on the cross-channel consumer and in-store business tools.
| Sunday Mar 24, 2013
An e-commerce website without social features is like a chocolate sundae without the chocolate sauce -- plain boring. Check out 3 ways that social media is shifting e-commerce.
Your Take: SharePoint vs Yammer
Microsoft has revealed a bit of its SharePoint-Yammer roadmap, but questions still remain. Is it a question of SharePoint or Yammer? Or is SharePoint finally dead?
Google Hangout: Universal Social Standards
Business needs a way to value interactions across social media. Join us on March 28th at 9am PDT, 12pm EDT, 1600 GMT when we discuss the opportunities and challenges of universal social standards. Get your #CXMHangout details here.
Around the Web
| Wednesday Mar 20, 2013
Recently I came across a telling statistic: according to a recent survey by PriceWaterhouseCooper seven out of ten people never use social media sites to purchase items or services, even though almost half of the respondents check those sites on a daily basis.
| Tuesday Mar 19, 2013
Pinterest marketing and analytics solution, Pinfluencer has rebranded. Now named Piqora, the rebranded company also introduced a new tool: Gallery, a social e-Commerce product.
| Wednesday Mar 13, 2013
There is a fundamental change going on in e-commerce -- and we’re seeing it happen right before our eyes.
| Wednesday Mar 6, 2013
Nearly three-quarters of online customers expect to get help within five minutes when they are trying to make an online purchase -- and half will abandon the purchase right away or after one attempt to find help, if help is not forthcoming. That is one of a variety of findings in a new report from online help provider LivePerson that paints a picture of the attitudes and behaviors of online customers.
| Wednesday Feb 27, 2013
Real-time live chat software tool, LiveChat, which provides sales and support for eCommerce sites has updated its flagship product. This update is centered around a design change that helps with seamless chat adoption, as well increased speed and workflow for customer service representatives.
| Wednesday Feb 27, 2013
The world of e-commerce can be a tricky environment in which to do business.