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Ecm News & Analysis

4 Reasons ECM Needs To Go Digital

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Enterprise content management (ECM) can't seem to get any respect. In just the past few months, several researchers have independently warned the whole space is being disrupted by forces outside of enterprise control.

Alfresco, which has long offered on-premises, cloud and hybrid options, just produced a new report to look at these forces are and how they are disrupting the landscape. To find out more, we talked to Alfresco co-founder and CTO John Newton.

While ECM is in a state of disruption, Newton claims the basic material needed to carry out business tasks remains the same. That basic material is content.

How You Can Cope With Email Overload

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Feeling overwhelmed by all that email?

Think fast, short and selective: When email piles up, most people send short responses to a small number of incoming messages as quickly as possible.

If you're the one sending the email, you have better odds of getting a response if you send your messages on weekdays, during regular business hours — especially if you can resist the urge to add an attachment.

These are some of the not-so-surprising findings of a large scale study by researchers at Yahoo Labs in Barcelona and the University of Southern California. The researchers analyzed the behavior of more than 2 million users exchanging 16 billion separate emails over several months, which they describe as the largest single study of email behavior to date.

Is Adobe Building A Productivity Cloud?

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It’s been a busy week in the document management space. Adobe let loose its Document Cloud, Accusoft and EMC teamed up on a release, and Microsoft shared some new releases and promises of things to come.

Does Lexmark Have What it Takes to Be an 800 Pound Gorilla?

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Where does an 800 pound gorilla sit?

Anywhere it wants.

And in the case of Lexmark, it wants to sit in the enterprise software space.

Brian Anderson, Chief Technology Officer for enterprise software at Lexmark, told CMSWire that the combination of Lexmark's hardware business, plus the enterprise content management capabilities gained through its 2010 Perceptive buy, plus the business process management spoils from its recent Kofax acquisition will turn Lexmark into an 800 pound gorilla.

You Can't Create Digital Businesses Without E-Signatures

Two converging trends — the growth of the mobile workforce and digital business processes — are giving a big boost to the e-signature market.

That's the word from Michael Laurie, co-founder and VP of product strategy at Silanis, an electronic signature provider.

"Acceptance for e-signatures has been growing over the past years in terms of end user adoption," he said, noting that customer experience is a priority. If users don't like an e-signature solution, they won't use it, he said.

OpenText Takes Its Digital First Message to Paris #OTInnovate

OpenText has been beating the Digital First drum pretty loudly in North America. And this week it finally brought the message to France.

It didn't have any particular reason to beat the drum it in Paris, apart from it being a mighty fine city. It was just the latest stop on its Innovation Tour.

Thinking of Moving to a Public Cloud? Think Again

The public cloud is more than 30 percent riskier than on-premises applications — and security concerns remain a strong barrier to cloud adoption.

Those are just two of the findings from a new Cloud Security Spotlight Survey (registration required) by Campbell, Calif.-based Bitglass.

The data security company surveyed more than 1,000 IT and IT security practitioners to assess the state of cloud in the enterprise.

It found a third of respondents have experienced more security breaches with the public cloud than with on-premises applications. In addition, 90 percent still express concern about public cloud security.

The report also exposed other interesting facts, including that there are greater fears about employee misuse and access control than malware and hacking. In addition, Microsoft is making big gains in the enterprise, pushing past Google as an email provider and challenging Salesforce as the cloud service of choice.

9 Metrics To Assess SharePoint Content Security

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Is your SharePoint content secure? More importantly, do you know how to assess your content security?

Given the number of SharePoint environments, it’s likely that a lot of people would answer "no."

Metalogix, however, has just released a new tool it claims will help. The new Insider Threat Index (ITI) offers SharePoint managers insight into their content security based on nine metrics.

Before creating the ITI, Metalogix surveyed a large number of enterprises. It found many are at risk of major data breaches.

Steve Marsh, director of product marketing for Metalogix and an expert in SharePoint migration and management technologies, said governance, monitoring, and compliance are still major headaches for many enterprises.

Discussion Point: Will File Sharing Replace Your ECM Solution?

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Enterprise File Sync and Share (EFSS) is a disruptive technology that burst into the information management space a few years ago.

Workers worldwide were quick converts because they were tired of the big, difficult-to-use proprietary enterprise content management systems (ECM).

As more workers started using EFSS, more and more analysts and vendors began to discuss the possible demise of ECM.

But is that really possible? Compared to ECM systems, EFSS has relatively little functionality.

OpenText Automates Contract Process Management

OpenText announced the release of a new contract management solution. It will enable enterprises to automate the entire contract process and related tasks by pulling together a number of technologies from OpenText’s enterprise information management portfolio.

The new product offers contract process management — for the smallest and simplest contract to the most complex contracts for global organizations.

The release comes at an opportune time for legal departments, which we reported last week are struggling with even the simplest document management tasks.

In a statement OpenText noted that its new Contract Center solution offers automation and management of processes from the very first contact through authoring, negotiation, execution, renewal and retention.

No Country for Old Sales Reps

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Software sales is not the most venerable vocation in the ECM industry. It might be the least. Really good reps are few and far between.

You know the old saying that “no man can serve two masters”? It takes an exceptional human being to cope -- week-in and week-out -- with the frontline pressure of delivering revenue to their company while at the same time thinking strategically about their customer’s needs and serving their best interest.

EMC, Hippo Partner on Content Management for the Digital Era

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It's long been a dream of content management solution providers from both sides of the street to offer Enterprise Content Management (ECM) and Web Content Management (WCM) capabilities under one roof to help companies optimize their information assets and provide enhanced customer experiences.

And while it's an impressive vision, single vendors have seldom realized it. Managing enterprise information — and leveraging it to inform and present web and (now) digital experiences — are different things.

EMC Documentum tried to do both with Web Publisher, a product it ceased developing in 2010. Alfresco tried as well, but it now seems to be steering customers toward its web content platform partners.

The better solution: collaborative efforts between WCM and ECM providers to deliver best of breed solutions for their mutual customers. And that’s precisely what the teams at Hippo and EMC’s Enterprise Content Division (ECD) are doing today as they bring to market an enhanced integration between Hippo's web content management system (WCMS) capabilities and EMC Documentum’s ECM platform.

Are E-Signatures the Missing Links in Paperless Offices?

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The paperless office is still a dream.

While there are plenty of possible reasons, the most likely involve a combination of technology and management — and, some claim, the failure of even organizations with enterprise content management (ECM) in place to adopt an e-signature strategy.

The problem is not a lack of available e-signature solutions, but the failure of C-Suite executives, including Chief Information Officers, to deploy or develop IT strategies that include digital signatures because of security and legal concerns.

6 Best People Practices In ECM

Surprise, surprise. Nearly half of the companies that responded to research by nonprofit knowledge consultancy APQC report their organizations are poor content managers.

While firms are gravitating toward the slickest, newest technologies, nothing can replace a well-developed enterprise content management strategy (ECM), the research found.

Furthermore, less than 20 percent blamed technology. The problem, they concurred, lies with issues around change management, organizational structure and accountability, the report noted.

Turn Weaknesses of the Cloud into Strengths

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It wasn't long ago that CIOs balked at storing data in the cloud, citing the risks of data breaches, regulatory violations, higher costs or other show-stoppers.

Over time that view has changed, but perhaps less than you'd think.

In an instant poll of the audience members at yesterday's CMSWire webinar on Enterprise Content Management (ECM) strategies, 73 percent of the participants said their companies limit or prohibit cloud-based document storage. Only 26 percent said they store high-value or high-risk documents in the cloud.

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