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Ecm News & Analysis

An ECM Space Oddity: Still Chaotic After 6 Years, 2001 Stories

2014-02-December-Odyssey.jpgSometimes — and in some areas of IT — you feel like you’re going around in circles. Enterprise content management (ECM) is a case in point.

Six years and 2001 posts ago, when I started covering ECM for CMSWire, the single biggest issue was the struggle to keep content chaos at bay.

Fast forward to last week and the problem remains. Social media, customer experience management, digital marketing and big data management have emerged as driving forces across the content industry, but the cruel reality remains.

Effective content management still eludes many, many enterprises.

You Don't Need New Toys to Succeed at ECM

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Victory!

We finally did it.

My wife and I have been threatening to throw away, donate or sell the majority of our kids' toys for years. If you are a parent you know the drill. You've accumulated a massive horde of cheap plastic dolls and plush animals with enormous cartoon eyes. Every birthday, Christmas and (let's be honest) trip to the grocery store adds to the collection. Then after what seems like mere hours that toy joins the others in the trash heap you generously refer to as a "play room."

We all know this is the pattern and still most of us fail to correct it or clean up the junk. I'm happy to say that as of Sunday evening 80 percent of the toys in my house have been sorted for disposition, to borrow an industry term. And with the holidays around the corner my wife and I are having conversations about how to handle this gift giving season without falling back into our bad habits.

Forrester's Best of the Best in Private, Public Cloud Space

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Forrester Research just named what it considers the leaders in hosted private cloud solutions and the top guns of security among public cloud platform service providers.

In its newly released Wave, the research giant tabbed Virtustream and Datapipe as industry leaders in its Wave for Hosted Private Cloud Solutions.

Meanwhile, Amazon Web Services took the top spot in this week's Wave for Public Cloud Platform Service Providers’ Security. Three other public cloud security offerings -- IBM's, Microsoft's and CenturyLink's -- offer competitive advantages. Forrester only included those four providers in its public cloud security assessment.

Lessons We Learned at Enterprise World 2014 #OTEW2014

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Four days ago, they cavorted at the Wizarding World of Harry Potter at University Studios in Orlando, Fla.

Today, they are probably in front of their computers, logged into their OpenText Enterprise Content Management (ECM) system, managing, storing, archiving, finding and tracking enterprise information.

Goodbye Harry Potter Hogwarts Express. Hello Harry the IT guy.

It's a cruel dichotomy. We know. 

We learned after attending last week's OpenText's annual Enterprise World conference at the Walt Disney Swan and Dolphin Resort. 

And it wasn't the only thing we learned.

OpenText Reveals Cloud Data 'Bill of Rights' #OTEW2014

ORLANDO, Fla. -- When they return to work Monday morning, the 2,000 or so attendees of the OpenText Enterprise World 2014 conference at the Walt Disney Swan and Dolphin Resort will operate under what their Enterprise Content Management (ECM) provider calls a cloud data "bill of rights."

OpenText Targets Compliant Office 365 Cloud Shift #OTEW2014

ORLANDO, Fla. -- OpenText and Microsoft are friends. They're also competitors.

They are definitely friends when it comes to the relationship between Office 365 and OpenText's Content Server, the foundational repository and information governance layer for OpenText's Enterprise Content Management (ECM) suite. 

The friendship continued this week at Enterprise World 2014 here at the Walt Disney Swan and Dolphin Resort. The 8,200-employee Waterloo, Ontario, ECM provider announced the availability of OpenText Application Governance & Archiving (AGA) 10.7 for Microsoft SharePoint and Microsoft SharePoint Services.

It's all about helping the transition into the cloud -- moving from on-premises instances of Microsoft SharePoint to Microsoft Office 365 in the cloud. Enterprises will also be able to maintain core information governance and compliance processes and integrate content from other enterprise applications such as SAP and Oracle EBS, according to OpenText officials.

OpenText: Ditch the Competition for Our EIM Suites #OTEW2014

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ORLANDO, Fla. -- OpenText pulled no punches in the official opening session of its Enterprise World 2014 conference this morning at the Walt Disney Swan and Dolphin Resort here.

It's enticing potential customers to ditch competing products and adopt its own enterprise information management (EIM) suites.

OpenText Reimagines Information Management #OTEW2014

There’s a gap in the kinds information management solutions available to businesses today. On one side there are the heavy-hitting, feature-filled Enterprise Content Management (ECM) solutions that highly regulated life sciences, energy and financial industries require.

On the other side, there are Enterprise File Sync and Share (EFSS) solutions that typically store content on public clouds. And then there’s Box, which is busily adding social and collaboration features to its EFSS service.

But until today there hasn’t been a vendor that provides a business information management service that sits on a private cloud and offers secure social and collaboration features, without any involvement from IT at all. That’s right, end users can buy OpenText’s new enterprise-grade Information Management solution, OpenText Core, with a credit card and get busy.

“It’s designed for the digital first world. It’s very intuitive, requires no learning and is focused on the business,” said Lubor Ptacek, vice president of strategic marketing, at OpenText.

The Paperless Office? Dream On

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The paperless office is only a dream, and we should be setting our sights a little bit lower.

That's how Doug Miles introduces this year’s AIIM Industry Watch report on document management, specifically on paper-free processes.

Even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs, most organizations are still struggling against the tide of paper documents that clog offices and stall business processes.

AIIM — the Association for Information and Image Management — is a global community of information professionals.

OpenText VP Highlights Digital First Agenda #OTEW2014

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ORLANDO, Fla. -- Enterprise information is like, well, pasta sauce.

It's constantly tinkered with -- by perfectionist chefs. It's altered, adapted and, if not to its creator's liking, simply discarded.

"Information is not inert," Muhi Majzoub, senior vice president of engineering at OpenText, told CMSWire. "It has context. It changes state, can be replicated, modified or destroyed."

Managing enterprise information today requires a "digital transformation" and recognition that we live in a "digital first world," he added.

Hence, the theme of this year's annual conference for the Waterloo, ON, enterprise information management provider: Simplify, transform and accelerate in the digital first world.

Let's Get the WCM out of the ECM

2014-29-October-Split-Wood.jpgFor years now, it's been obvious to many web professionals that Web Content Management (WCM) requires a Content Management System (CMS) designed specifically for managing web content. The evolution of WCM systems has been rapid and has grown, forcing a change in terminology to include “experience” in the vendor’s preferred Three Letter Acronym (TLA).

In the meantime, the Enterprise Content Management (ECM) space is fighting to maintain its relevance as the end-all, be-all of content management. The all or nothing approach worked well a decade ago but people are demanding changes from software at a rate that large ECM vendors cannot deliver. Rather than make the changes that need to be made to their offerings, these vendors are holding onto old mindsets. The industry needs to realize that ECM and WCM have gone in different directions and need to permanently sever their bonds.

Alfresco Connects ECMs To SharePoint

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Alfresco just reaffirmed its good-guy enterprise content management (ECM) credentials.  It's contributing an open source integration called Chemistry Pars to the Apache Software Foundation.

Using Chemistry Parts, enterprises will be able to connect Microsoft SharePoint to just about any major ECM system on the market — including Alfresco, obviously — using the open standard Content Management Interoperability Services (CMIS).

12 Steps To A Successful ECM Deployment #gartnerpcc

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Many enterprises are investing in costly enterprise content management (ECM) systems without knowing why or even how they will be used.

On the sidelines of the Gartner Portals, Content and Collaboration summit in London yesterday, Kenneth Chin, Gartner research vice president for ECM, explained that many enterprises have yet to develop strategies around their ECM deployments. He also outlined 12 considerations that enterprises should consider to make their ECM deployments successful.

OpenText, Microsoft Woo Law Firms #ILTA14

This week's International Legal Technology Association (ILTA) conference drew little interest from anyone but legal professionals.

But as the conference concludes, it is worth noting two new releases that underscore ongoing competition between OpenText and Microsoft in the document management and collaboration space. Both companies released new law-focused collaboration tools that focus on the secure transfer, syncing and sharing of documents.

  • OpenText announced the release of eDOCS10, its specialized document management application for the legal profession
  • Microsoft announced a preview of Office 365 Matter Center that enables file sharing and organization from the comfort of familiar productivity tools

Both solutions tackle the ongoing problem of document chaos in the enterprise.

7 Pain Points For Doc Management

Even after all the years of document and enterprise content management, enterprises are still buckling under the stress of trying to manage even their basic structured data. We saw yesterday, for example, in new research from Docurated, that 68 percent of organizations have five or more repositories.

We also saw that despite the rise of cloud computing and storage, the majority of content is being kept on premises and that workers spend up to nine hours per week just finding documents.

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