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Eim News & Analysis

Actionable Analytics: The Key to High Performing Networks

With all the talk of  big data and its potential uses, there's little said about the heavy burden that collection, management and analysis of massive amounts of data places on the networks used to carry it.

Dropbox Bought Readmill - We Know Why

Or at least we think we know why.

On Friday, as you were heading out for happy hour, we found out that Dropbox had acquired Readmill, a reading app that allows users to do things like highlight passages, take notes and share notes as they read, discuss passages and so on.

The Tipping Point for Cloud First Strategy

Gartner predicts cloud computing will become the bulk of new IT spend by 2016. Yet as the transition to the cloud continues, the importance rests not in simply having the technology, but how we use it to our advantage. Smart companies are now investing their IP in business-driven innovation on top of the cloud computing revolution.

Will Box Developers Make @Levie King?

Aaron Levie at Conference.jpg

You could sense the excitement around Box’s first developers conference before it even began — there was an all-star line-up of venture capitalists, tech executives and, of course, Box’s own CEO, Aaron Levie on the agenda. The night before there was a picture of Levie rehearsing his keynote, in what looked to be peach-colored pants posted on Instagram (they were not Khakis).

A Box employee had put up a tweet that links to a funny, old video of former Microsoft CEO Steve Ballmer shouting “developers, developers, developers” while sweating. He was taunting Levie that he would be calling Box developers to action in the very same way the following day.

No matter what you could point to, it was clear that yesterday was planned to be a big, potentially pivotal day for Box. A pivot which could move the company beyond its present status as cloud-based file sync and share provider to that of a platform vendor for computing’s next era.

Finally! Office for iPad: Still Want It?

Satya Nadella quote

Let's cut to the chase. Microsoft CEO Satya Nadella’s first press conference since he started 52 days ago was pretty underwhelming.

Yes, he finally announced the launch of Office for iPad, along with the new Enterprise Mobility Suite — surprising just about no one.

But all of those who expected something more from Nadella, like detailed insight about his plans for the company, left disappointed. Aside from discussing his Mobile First, Cloud First strategy and those plans to push all Microsoft customers into the cloud, he didn't say much.

But give him points for being poetic, in person and online. As he noted in a blog post, "As long as human curiosity and ambition drive us to create new things, capture moments and collaborate to get things done, we should expect the world of devices to follow suit."

Google, Amazon Cut Cloud Prices Again

The battle for cloud supremacy intensified again.  At its Cloud Platform Live event Tuesday, Google slashed the prices for its cloud services lower than Amazon and Microsoft. Amazon responded with similar cuts. No news from Microsoft yet, but one thing is clear.

The big winners are cloud users.

Enterprise Collaboration Tools a 'Must' For Business Success

AIIM lede.jpgMost organizations see collaboration as crucial to their success, but nearly two-thirds of those organizations feel confused about the dovetailing of collaboration and social tools.

And while document and content sharing outside the firewall is considered a necessary evil, many onsite systems have been secured against access to outside systems, forcing business workers to rely on unsecured file sharing systems.

These results and more from recent AIIM research points to a C-Suite that favors collaboration, but puts many obstacles in the way to achieving it.

5 Questions Boards Should Ask About Risk Management

Risk management exists in a dynamic world and should have the agility required to address the changing demands of business. The insightful article "Five Questions Directors Should be Asking in 2014" gets to the point quickly and its few questions serve as a good guidepost.

Big Data Bits: It's a Hadoop Centered World

Hadoop sits at the center of big data. So does the news around the ecosystem, there’s a lot of it. And no time to digress …

Will the Box Bubble Start Deflating Now?

AaronLevie.jpg

Everyone seems to love Box, whether they use the cloud sync and storage company’s products or not.

Aaron Levie, the company’s co-founder and CEO, seems to be the perfect front man for a generation of digital natives that refuses to be tethered to their desks, to be told where to keep their “things” or to be asked to tone it down when they know it is their birthright to be bold.

More than eight years ago, Levie and his high school buddies stepped outside of their dorm rooms and committed their brains, their energies and their brawn to build a service that provides companies and individuals with the ability to store and synchronize their documents and other content in the cloud which they can later access from anywhere, at any time, via (almost) any device.

Their timing was perfect — within a few short years mobile devices emerged as our windows to the world and everyone wanted to keep their documents, and other content in the Cloud.

Box quickly became one of the most talked about companies in Silicon Valley.

That hasn’t changed. In fact the chatter just got louder.

Yesterday, via Twitter, Levie announced that Box was filing an initial public offering.

4 Secrets to Successful Customer Engagement

customer engagement

We're still very much living in the age of the customer. So what can businesses do to increase engagement between employees and customers? Here are some suggestions from Gartner.

Engaged customers are generally better brand advocates. They are more loyal and spend more on that brand. In a report titled "The Four Attributes of Customer Engagement," Gartner researchers stress that it is important to understand the foundation of customer engagement. It defines that as "attracting and influencing of customers" to hold their attention and induce them to participate in a long-term relationship.

SAP's Latest Data Warehousing Play is a Paradigm Shift #hana2014

uptheante.jpgToday’s competitive advantage is tomorrow’s table stakes, so says Neil McGovern, senior director, product and innovation marketing at SAP.

Perhaps no one embraces this notion as much as SAP, which has moved far beyond its ERP roots and into a position of leadership in data warehousing, predictive analytics, business intelligence and more according to analysts at Gartner, Forrester and Ovum.

This afternoon SAP will once again step ahead of the pack when it unveils the newest (7.4) version of its SAP Business Warehouse powered by SAP HANA, part of its new in-memory data fabric architecture.

Nuxeo Releases Open Source Box API

Nuxeo just released a new Box API — something it hinted it would do at Nuxeo World in October. The new API is Nuxeo’s contribution to a growing ecosystem of pure cloud and hybrid developments. With it, enterprises can build and support applications that connect to both the Box and Nuxeo platforms.

The release comes, coincidentally, just hours after Box filed for a US initial public offering.

In a statement, Nuxeo CEO and Co-Founder Eric Barroca note Nuxeo decided to build the Box API because the cost of infrastructure is currently low enough for enterprises to develop applications that support their business goals. 

“Box is the leader in cloud-based content collaboration. We took this initiative to support Box developers and open up opportunities for them that were previously unavailable because of the cloud only deployment,” he said.

Backbase Boasts 'Lean, Agile' Customer Experience Platform

Backbase CXP platform lead.jpg

Backbase is a small company with big plans for customer experience management (CXM). The company markets a CXM platform that puts control in the hands of the business users, explained Jelmer de Jong, the company's global head of marketing.

"It's lean and agile," he said. "It lets users access all enterprise content from a single place and adapt it for optimal omnichannel experiences."

Rather than offer a unified platform, many customer experience management vendors offer a number of different applications that are only loosely tied together — and leave it to the customers to pull everything together. Backbase claims to be an exception.

"Many of our competitors, including IBM, Oracle and Adobe, grew by acquisition. They have big, bloated customer experience suites that take a one-size-fits-all approach.. We started with one integrated portal and grew on the basis of market research and client feedback to create a flexible platform that really empowers our customers," de Jong said.

Quick Start Guide: Forming an ECM Governance Body

An enterprise content management (ECM) program of any complexity requires some kind of formal governing body -- called variously an ECM Team, Center of Excellence, Center of Expertise, etc. -- but it’s hard to know where to begin.

This article should get you started by providing short answers to the following questions: What should be the goals of your ECM Team? How should you stand up your ECM Team? Where should the ECM Team live and how should it operate? What -- exactly -- does the ECM Team do?

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