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Eim News & Analysis

How Vendors Learn to Play the Gartner Game

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We've never mastered the art of the crystal ball here at CMSWire. So don't expect us to tell you who will ultimately prevail in the newly filed lawsuit that pits NetScout Systems against the Gartner Group.

NetScout, a Westford, Mass.-based computer performance management provider, filed the lawsuit last week over allegations of "corporate defamation" arising out of the business research practices of Stamford-based Gartner.

NetScout doesn't like being called a "challenger" rather than "leader" in one of Gartner's Magic Quadrant industry reports — especially because it thinks its ranking is based, in part, by its unwillingness to "pay to play."

Magical thinking? Maybe. But this isn't the first time Gartner has been sued by one of the vendors it ranks, and there's no reason to expect it will be the last.

The Enterprise of the Future: Not as Cloudy as You Think?

The enterprise is “all in” on the (public) cloud, right? That’s certainly what all the hype leads us to believe.

After all, hardly a week goes by without Amazon, Google or Microsoft dropping their prices as they race to the bottom in the cloud wars. Not only that but there are also a host of celebrity-like CEO’s such as Salesforce’s Marc Benioff, Amazon’s Werner Vogels and Box’s Aaron Levie. They’re constantly in front of crowds preaching cloud-only gospels.

And there are the more recently converted to consider as well, such as IBM’s Ginni Rometty, who bought Cloudant, Silverpop and SoftLayer over the past 18 months and launched the IBM’s cloud Marketplace in April. Never mind SAP’s Bill McDermott, who started to refer the company he now single-handedly reins as “the cloud company”.

But all of that being said, there’s a newer trend in the enterprise now taking hold that indicates that the future may actually be hybrid. It seems that some managers don’t want or can’t have their data floating around “in the heavens” for reasons of security and compliance reasons, despite the cost savings.

Vendor Sues Gartner Over Magic Quadrant 'Pay to Play' Model

customer experience, Vendor Lawsuit: Gartner's Magic Quadrant Is 'Pay to Play' ModelA computer performance management provider seeks monetary damages in a lawsuit filed this week against Gartner Inc. after the IT research giant named the vendor a "challenger" and not a "leader" in one of its Magic Quadrant industry reports.

NetScout Systems, based in Westford, Mass., filed the lawsuit in Connecticut Superior Court Tuesday under the Connecticut Unfair Trade Practices Act for "corporate defamation arising out of Gartner’s information technology research business practices."

"Gartner is not independent, objective or unbiased," NetScout claimed in its lawsuit, "and its business model is extortionate by its very nature. Its substantial success is due to the worst kept secret in the IT industry: Gartner has a 'pay-to-play' business model that by its design rewards Gartner clients who spend substantial sums on its various services by ranking them favorably in its influential Magic Quadrant research reports and punishes technology companies that choose not to spend substantial sums on Gartner services." 

NetScout reported in its lawsuit it has not paid Gartner for consulting services in the past five years.

Introduction to CMIS4DAM: The Key to DAM Interoperability

Despite 2013 being generally acknowledged as the time when both DAM users and software providers saw the need for improved interoperability, very little has happened towards making that goal become a reality. The DAM industry is guilty of self-obsessed and narcissistic behavior or (at best) an apathetic and fatalistic attitude that assumes interoperability is someone else's problem which might never get solved anyway. System developers are more interested in telling you how brilliant their products are; consultants and analysts highlight the issue, but do not offer any solutions.

Meanwhile, the ongoing DAM interoperability crisis smoulders away and users whose assets are sourced from another system (whether another DAM or a different class of enterprise application entirely) continue to grapple with complex and expensive custom integration projects that try to fill a void which should be occupied by a definitive industry-wide standard.

Google and Yahoo Ally to Keep Email Snoopers Out

Thumbnail image for Google Secures Gmail  June 6 2014.jpgGoogle and Yahoo are unlikely bedfellows. But yesterday at the annual Black Hat security conference the two announced they were teaming up to keep government and commercial snoopers out of users’ emails.

By 2015, the two promise that not only will it be near impossible to hack or view either Yahoo mail or Gmail, it will also be possible to encrypt emails between Yahoo and Gmail, accounting for a huge amount of email traffic across the Web.

This follows yesterday’s announcement from Google that it will be giving secure websites higher search rankings

The Enterprise Cloud is Finally Moving Beyond Storage

2014-08-August-Storage-Sheds.jpg“Build it, and they will come. And stay.” That statement sums up why Box, Dropbox, Amazon, Google and Apple are fighting to win the enterprise cloud storage space. These providers know that once users store their data in one cloud, they won’t want to move it elsewhere. While adding new features and service tiers might monetize some consumers, the enterprise, with its charge-by-the-user model, is far more lucrative.

What's Behind Google's Encryption Moves

As part of the growing movement toward encrypting web data, Google announced this week that it will boost the search status of web sites that use HTTPS (Hypertext Transfer Protocol Secure) to encrypt data, shedding more light on its own motivations to lock and further anonymize  the web.

Google Will Reward Secure Websites with Better Rankings

Google has confirmed plans to give higher search rankings to sites that are deemed more secure. In a blog post on Google’s Online Security blog, it announced it will favor websites that are using HTTPS encryption by default and that it will be rolling this out across all its algorithms.

7 Pain Points For Doc Management

Even after all the years of document and enterprise content management, enterprises are still buckling under the stress of trying to manage even their basic structured data. We saw yesterday, for example, in new research from Docurated, that 68 percent of organizations have five or more repositories.

We also saw that despite the rise of cloud computing and storage, the majority of content is being kept on premises and that workers spend up to nine hours per week just finding documents.

5 Administration Tips for SharePoint and OneDrive for Business

2014-06-August-traffic-police.jpgI've been planning on writing a Top 5 article on SharePoint administration and management for the past six months, but now that I'm finally doing it I find I must expand the scope. What's different?

The pace of change has accelerated.

Having worked in the SharePoint space for the past 10 years, it's easy to note the changes, the biggest shift being what is happening with Office 365. With OneDrive for Business, Microsoft has taken aim at the online drive space. And just as the competitors, they are trying to replace your hard drive and file shares with a cloud version, providing 1 terabyte of storage for each user.

Microsoft Releases (Almost) Last Windows Updates

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Question: When is an update not an update? Answer: When Microsoft says so.

If that seems a bit cryptic, consider this. Microsoft is releasing a number of updates to its Windows 8.1 operating system and Windows Server 2012 R2, but you’re not supposed to call them updates.

The thinking is simple. From here on, Microsoft will no longer be holding onto improvements and waiting for a major upgrade to release those updates, as it did in April with Windows 8.1. Instead, improvements will be released as they become available.

Why Your Doc Management Strategy Isn't Working

There’s no getting away from document management chaos. Even with the development of file sharing technology, cloud computing and agile document management, workers are still drowning in sea of untraceable and hard to track documents.

In fact, according to recent research from document management vendor Docurated, the average sales or marketing professional is spending up to nine hours every week just looking for documents as they wrestle with legacy and contemporary file system architectures that haven’t been overhauled in years.

My Tolerance for Risk Appetite Is Fading

Making people believe they have effective risk management because they discuss a point-in-time list of so-called “top risks” and set limits for those few risks is making them believe in fairies.

It is setting them up to be surprised and for a failure to deliver success.

Hey NetApp & Syncplicity: Look What EMC and Egnyte are Doing

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Based on what the tech press said, present company included, you’d think every enterprise on the planet is rushing to lob its files into the heavens.

But that’s not the case, said Bart Giordano, Vice President of Business Development at Egnyte, which provides enterprise file sharing solutions built from the cloud down.

Instead, he said, many companies are looking at mixed solutions, meaning that they’ll keep their most private and strategic files behind the firewall, other files in the cloud, and still others will take advantage of hybrid architectures.

Not only that, but enterprises will also be able to leverage their existing storage investments without sacrifice.

What Happens to Documentum If Elliott Mgmt. Breaks-Up EMC?

If you follow EMC investment news, you’ve seen the headlines.

The Wall Street Journal ran with “Activist Investor Pushes EMC to Break Up”. Bloomberg news headlinedwith “EMC Said to Be Targeted for Breakup by Activist Elliott.” Business Insider went with “An Activist Investor Takes Aim At A Multi-Billion Dollar Tech Company.”

We could go on, but the point is already well made. Elliott Management, an activist hedge fund which generates a 14.6 percent net compound annual return for its investors, compared to 10.9 percent for the S&P 500, has loaded up on EMC shares and wants to split the “EMC Federation” (made up of EMC,VMWare and Pivotal) up into parts.

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