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Eim News & Analysis

Nuxeo Releases Open Source Box API

Nuxeo just released a new Box API — something it hinted it would do at Nuxeo World in October. The new API is Nuxeo’s contribution to a growing ecosystem of pure cloud and hybrid developments. With it, enterprises can build and support applications that connect to both the Box and Nuxeo platforms.

The release comes, coincidentally, just hours after Box filed for a US initial public offering.

In a statement, Nuxeo CEO and Co-Founder Eric Barroca note Nuxeo decided to build the Box API because the cost of infrastructure is currently low enough for enterprises to develop applications that support their business goals. 

“Box is the leader in cloud-based content collaboration. We took this initiative to support Box developers and open up opportunities for them that were previously unavailable because of the cloud only deployment,” he said.

Backbase Boasts 'Lean, Agile' Customer Experience Platform

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Backbase is a small company with big plans for customer experience management (CXM). The company markets a CXM platform that puts control in the hands of the business users, explained Jelmer de Jong, the company's global head of marketing.

"It's lean and agile," he said. "It lets users access all enterprise content from a single place and adapt it for optimal omnichannel experiences."

Rather than offer a unified platform, many customer experience management vendors offer a number of different applications that are only loosely tied together — and leave it to the customers to pull everything together. Backbase claims to be an exception.

"Many of our competitors, including IBM, Oracle and Adobe, grew by acquisition. They have big, bloated customer experience suites that take a one-size-fits-all approach.. We started with one integrated portal and grew on the basis of market research and client feedback to create a flexible platform that really empowers our customers," de Jong said.

Quick Start Guide: Forming an ECM Governance Body

An enterprise content management (ECM) program of any complexity requires some kind of formal governing body -- called variously an ECM Team, Center of Excellence, Center of Expertise, etc. -- but it’s hard to know where to begin.

This article should get you started by providing short answers to the following questions: What should be the goals of your ECM Team? How should you stand up your ECM Team? Where should the ECM Team live and how should it operate? What -- exactly -- does the ECM Team do?

OneDrive for Business Takes On SharePoint

OneDrive for Business is Microsoft’s file sync, share and collaboration service. It used to be part of Office 365, but that has now changed.

Microsoft announced that OneDrive for Business will become available as a standalone subscription service on March 3. This is good news for those who want the simplicity of Dropbox, but the security and control of Office 365.

While some might see this as competition for the usual suspects in the file sharing space -- Dropbox, Box, Google Drive -- I think it's a possible alternative to another, namely, SharePoint.  

How Smartphone Metadata Can Help Prevent Information Overload

Mobile Enterprise: Metadata To Go: How Your Smartphone Can Help Prevent Information OverloadThat we're all suffering from information overload comes as news to no one. And while some people's eyes glaze over at the mention, metadata can act as the key to reducing the noise.

My last article highlighted what the NSA can teach us about the importance of metadata, in particular how metadata can be used to categorize and later find enterprise documents. But as more work gets done out of the office, another type of metadata is gaining prominence: mobile metadata.

Yep, It's Still the Age of the Customer

Still need evidence that Customer Relationship Management (CRM) technology is hot? Then take a quick look at recent research from Gartner, which shows CRM spending in Europe remains strong despite continuing economic problems.

Half of the 102 businesses surveyed in 30 countries and 20 industries in the fourth quarter last year plan to increase spending an average of 2.5 percent on CRM projects this year.

OpenText Unveils New Process Management Suite

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Two things really stand out about OpenText’s Process Suite. The first is that it reduces deployment times for business process management (BPM) and case automation technology to as little as three months from 18 months. Secondly, it continues the ongoing roll-out of OpenText’s Project Red Oxygen.

The new Process Suite, which has just been made available, provides organizations with a way of simplifying the building of new processes around business-critical applications like enterprise content management or customer engagement software.

Moving to the Cloud, One Process at a Time with Hybrid Clouds

I admit, when I first heard of hybrid clouds I was suspicious of the whole concept. The goal is to move everything you could to the cloud --  liberating IT from routine infrastructure worries and freeing the department to solve business problems for the business, not technical details. The organization benefits greatly when IT is left to focus on governance, process automation and productivity enhancements.

I asked myself, “Why would anyone go with a hybrid model?”

Why add another CMS to the portfolio if you cannot retire an old system or provide a large amount of obvious business value? How does having IT manage systems in the cloud in addition to their existing duties allow them to help the business more?

7 Big Problems with the Internet of Things

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Reality is beginning to bite the Internet of Things (IoT). After months of enthusiastic discussion about  the opportunities it will provide and how much it will be worth, many of those looking to play in the IoT space are starting to look at the potential problems, including data management. 

Though everyone knows managing data will be a problem once the IoT is up and running at full scale, few have really considered the potential data storage problems.

Prepare Your Business for the Big Data Revolution

Big data has graduated over a few short years from an esoteric term of elite technorati to a household phrase found frequently on the front page. Whenever a story involves data -- be it Nate Silver’s election prediction triumphs, to NSA domestic surveillance controversies -- the term “Big Data” is sure to be applied. Likewise, any software product that collects, stores or analyzes data is now invariably described as a big data solution.

Microsoft May Release Office for iPad

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If Microsoft press conferences are always a matter of intense speculation and conjecture, the conference that has been announced for next Thursday (March 27th) in San Francisco will be, by anyone’s standards, an exceptional event -- not least because it will be the first conference hosted by new CEO Satya Nadella. 

Of course, excitement is also being driven by speculation that, finally, Microsoft will be announcing Microsoft Office for iPad. 

SharePoint Online Users Get Unlimited Cloud Storage

Just after Google slashed the price of storage in Google Drive, Microsoft responded. It's giving SharePoint Online a massive cloud storage boost. When all the sniping has been said and done, enterprises and business users are the big winners. 

Alpine Turns Big Data to a Priceless Asset - Fast #GigaOmLive

Data expires

Dare you. Go into your CFO’s office and ask her to quantify the returns on your company’s big data assets. You may very well come back with a bill.

That’s because while data storage is cheap and keeps getting cheaper, it still isn’t free. And usurping value from your “priceless asset” is a whole other story. It takes time, it costs money and requires talent that you may or may not employ or have access to.

Even if you have everything cued up and ready to go, by the time your insights are delivered, they’re probably old and based on only a sample of the available data. Some miraculous competitive advantage, huh?

You're Getting Information Management Wrong

You're Getting Information Management WrongSince paper free in ’93, we’ve heard that we’re on the cusp of solving the information management (IM) problem, yet time and time again we keep getting it wrong and dashing all those high hopes in the process. So what’s going on?

10 Steps to Secure Your SMB

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How can small- and medium-sized businesses (SMBs) protect themselves against cyberthreats? A recent report from security firm Lookout, written for Californians, is useful for SMBs in any state.

The report, "Cybersecurity in the Golden State," was published by the California Attorney General's office. It points out that "relatively small investments in cybersecurity preparedness can yield significant risk reductions."

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