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Eim News & Analysis

Enterprise Collaboration Tools a 'Must' For Business Success

AIIM lede.jpgMost organizations see collaboration as crucial to their success, but nearly two-thirds of those organizations feel confused about the dovetailing of collaboration and social tools.

And while document and content sharing outside the firewall is considered a necessary evil, many onsite systems have been secured against access to outside systems, forcing business workers to rely on unsecured file sharing systems.

These results and more from recent AIIM research points to a C-Suite that favors collaboration, but puts many obstacles in the way to achieving it.

5 Questions Boards Should Ask About Risk Management

Risk management exists in a dynamic world and should have the agility required to address the changing demands of business. The insightful article "Five Questions Directors Should be Asking in 2014" gets to the point quickly and its few questions serve as a good guidepost.

Big Data Bits: It's a Hadoop Centered World

Hadoop sits at the center of big data. So does the news around the ecosystem, there’s a lot of it. And no time to digress …

Will the Box Bubble Start Deflating Now?

AaronLevie.jpg

Everyone seems to love Box, whether they use the cloud sync and storage company’s products or not.

Aaron Levie, the company’s co-founder and CEO, seems to be the perfect front man for a generation of digital natives that refuses to be tethered to their desks, to be told where to keep their “things” or to be asked to tone it down when they know it is their birthright to be bold.

More than eight years ago, Levie and his high school buddies stepped outside of their dorm rooms and committed their brains, their energies and their brawn to build a service that provides companies and individuals with the ability to store and synchronize their documents and other content in the cloud which they can later access from anywhere, at any time, via (almost) any device.

Their timing was perfect — within a few short years mobile devices emerged as our windows to the world and everyone wanted to keep their documents, and other content in the Cloud.

Box quickly became one of the most talked about companies in Silicon Valley.

That hasn’t changed. In fact the chatter just got louder.

Yesterday, via Twitter, Levie announced that Box was filing an initial public offering.

4 Secrets to Successful Customer Engagement

customer engagement

We're still very much living in the age of the customer. So what can businesses do to increase engagement between employees and customers? Here are some suggestions from Gartner.

Engaged customers are generally better brand advocates. They are more loyal and spend more on that brand. In a report titled "The Four Attributes of Customer Engagement," Gartner researchers stress that it is important to understand the foundation of customer engagement. It defines that as "attracting and influencing of customers" to hold their attention and induce them to participate in a long-term relationship.

SAP's Latest Data Warehousing Play is a Paradigm Shift #hana2014

uptheante.jpgToday’s competitive advantage is tomorrow’s table stakes, so says Neil McGovern, senior director, product and innovation marketing at SAP.

Perhaps no one embraces this notion as much as SAP, which has moved far beyond its ERP roots and into a position of leadership in data warehousing, predictive analytics, business intelligence and more according to analysts at Gartner, Forrester and Ovum.

This afternoon SAP will once again step ahead of the pack when it unveils the newest (7.4) version of its SAP Business Warehouse powered by SAP HANA, part of its new in-memory data fabric architecture.

Nuxeo Releases Open Source Box API

Nuxeo just released a new Box API — something it hinted it would do at Nuxeo World in October. The new API is Nuxeo’s contribution to a growing ecosystem of pure cloud and hybrid developments. With it, enterprises can build and support applications that connect to both the Box and Nuxeo platforms.

The release comes, coincidentally, just hours after Box filed for a US initial public offering.

In a statement, Nuxeo CEO and Co-Founder Eric Barroca note Nuxeo decided to build the Box API because the cost of infrastructure is currently low enough for enterprises to develop applications that support their business goals. 

“Box is the leader in cloud-based content collaboration. We took this initiative to support Box developers and open up opportunities for them that were previously unavailable because of the cloud only deployment,” he said.

Backbase Boasts 'Lean, Agile' Customer Experience Platform

Backbase CXP platform lead.jpg

Backbase is a small company with big plans for customer experience management (CXM). The company markets a CXM platform that puts control in the hands of the business users, explained Jelmer de Jong, the company's global head of marketing.

"It's lean and agile," he said. "It lets users access all enterprise content from a single place and adapt it for optimal omnichannel experiences."

Rather than offer a unified platform, many customer experience management vendors offer a number of different applications that are only loosely tied together — and leave it to the customers to pull everything together. Backbase claims to be an exception.

"Many of our competitors, including IBM, Oracle and Adobe, grew by acquisition. They have big, bloated customer experience suites that take a one-size-fits-all approach.. We started with one integrated portal and grew on the basis of market research and client feedback to create a flexible platform that really empowers our customers," de Jong said.

Quick Start Guide: Forming an ECM Governance Body

An enterprise content management (ECM) program of any complexity requires some kind of formal governing body -- called variously an ECM Team, Center of Excellence, Center of Expertise, etc. -- but it’s hard to know where to begin.

This article should get you started by providing short answers to the following questions: What should be the goals of your ECM Team? How should you stand up your ECM Team? Where should the ECM Team live and how should it operate? What -- exactly -- does the ECM Team do?

OneDrive for Business Takes On SharePoint

OneDrive for Business is Microsoft’s file sync, share and collaboration service. It used to be part of Office 365, but that has now changed.

Microsoft announced that OneDrive for Business will become available as a standalone subscription service on March 3. This is good news for those who want the simplicity of Dropbox, but the security and control of Office 365.

While some might see this as competition for the usual suspects in the file sharing space -- Dropbox, Box, Google Drive -- I think it's a possible alternative to another, namely, SharePoint.  

How Smartphone Metadata Can Help Prevent Information Overload

Mobile Enterprise: Metadata To Go: How Your Smartphone Can Help Prevent Information OverloadThat we're all suffering from information overload comes as news to no one. And while some people's eyes glaze over at the mention, metadata can act as the key to reducing the noise.

My last article highlighted what the NSA can teach us about the importance of metadata, in particular how metadata can be used to categorize and later find enterprise documents. But as more work gets done out of the office, another type of metadata is gaining prominence: mobile metadata.

Yep, It's Still the Age of the Customer

Still need evidence that Customer Relationship Management (CRM) technology is hot? Then take a quick look at recent research from Gartner, which shows CRM spending in Europe remains strong despite continuing economic problems.

Half of the 102 businesses surveyed in 30 countries and 20 industries in the fourth quarter last year plan to increase spending an average of 2.5 percent on CRM projects this year.

OpenText Unveils New Process Management Suite

OpenText Process Suite.jpg

Two things really stand out about OpenText’s Process Suite. The first is that it reduces deployment times for business process management (BPM) and case automation technology to as little as three months from 18 months. Secondly, it continues the ongoing roll-out of OpenText’s Project Red Oxygen.

The new Process Suite, which has just been made available, provides organizations with a way of simplifying the building of new processes around business-critical applications like enterprise content management or customer engagement software.

Moving to the Cloud, One Process at a Time with Hybrid Clouds

I admit, when I first heard of hybrid clouds I was suspicious of the whole concept. The goal is to move everything you could to the cloud --  liberating IT from routine infrastructure worries and freeing the department to solve business problems for the business, not technical details. The organization benefits greatly when IT is left to focus on governance, process automation and productivity enhancements.

I asked myself, “Why would anyone go with a hybrid model?”

Why add another CMS to the portfolio if you cannot retire an old system or provide a large amount of obvious business value? How does having IT manage systems in the cloud in addition to their existing duties allow them to help the business more?

7 Big Problems with the Internet of Things

new york city crowd

Reality is beginning to bite the Internet of Things (IoT). After months of enthusiastic discussion about  the opportunities it will provide and how much it will be worth, many of those looking to play in the IoT space are starting to look at the potential problems, including data management. 

Though everyone knows managing data will be a problem once the IoT is up and running at full scale, few have really considered the potential data storage problems.

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