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Eim News & Analysis

Digital Disruption's Unglamourous Side: Digital Governance

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Most global enterprises look to digital transformation as the only way to remain competitive. They also view it as an opportunity to increase multi-channel customer engagement while reducing IT infrastructure costs.

But some enterprises are slow to adapt to today’s technological evolution. While the idea of flying cars is a ways off, the idea of implementing cloud applications and big data analytics shouldn’t be just as far-fetched. A number of reasons explain why some still live in the offline ages, one of the bigger ones being lack of understanding. Why fix what isn't broke?

OpenText Digs into Analytics with B2B Network Integration

OpenText will be focusing a lot on analytics in the next few months, according to recent comments company Mark Barrenechea made in connection with the Actuate acquisition.

Last night, the Waterloo, Ontario-based software company lived up to that promise by announcing that it was adding analytics to its B2B integration network, Trading Grid. According to a statement from OpenText, the new analytics are for companies that are looking for deeper insight into their business processes and the ability to tweak those process with data rather than guesswork.

Big Data Bits: Strata + Hadoop World Rewind

Last week was huge in the booming world of big data with vendors simultaneously chasing market share and sharing innovations on the big stage at Strata + Hadoop World in San Jose, Calif.

If you have a big data product or service to sell, there may not be a better opportunity. After all, there’s a captive audience that paid big bucks and committed their time to be there. Attendees genuinely want to hear what you have to say. This is why so many vendor announcements are made at, or around, the conference.

Putting forth the best you have to offer while on the big stage, without sounding like an infomercial or slamming the competition seems to challenge some, though. Here’s the secret, strut your best stuff, your grandest vision and your ability to deliver, and the customers you want to win over will see and hear, only you. Knock a competitor, even if you don’t out rightly name them, and there are two of you sharing the spotlight. Is that what you want customers to remember?

Enough said.

Legal Professionals Struggle With Poor Document Management

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New research from Workshare claims the legal industry is plagued by a greater than average share of document mismanagement and chaos.

The survey, based on responses from 220 legal professionals, shows that 78 percent are struggling to meet targets in spite of document and content management strategies to improve efficiencies.

No Country for Old Sales Reps

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Software sales is not the most venerable vocation in the ECM industry. It might be the least. Really good reps are few and far between.

You know the old saying that “no man can serve two masters”? It takes an exceptional human being to cope -- week-in and week-out -- with the frontline pressure of delivering revenue to their company while at the same time thinking strategically about their customer’s needs and serving their best interest.

10 Cloud Roadblocks and What to Do About Them

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As organizations face growing pressure to properly manage their digital content growth, cloud vendors have been marching out a series of improvements in an attempt to gain their favor. One such example is Microsoft’s recent announcement about achieving ISO 27018 and HITRUST compliance. Consumer cloud services are ubiquitous and cloud adoption is steadily climbing in the enterprise. Yet IT organizations still lack experience on how to approach cloud services.

More SharePoint 2013 Search Tips for Power Users

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As a power user of SharePoint you may wonder how to make the most of all of the search features in SharePoint 2013. We covered Continuous Crawl, Content Search Web Part and Query Rules previously, so let's take a deep dive into Search Schema and the new Refinement Panel.

IBM Finally Builds a Solid Cloud Platform #IBMInterConnect

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After nearly two years of attempting to redefine “cloud” to mean “the hodgepodge of services IBM has cobbled together,” IBM this week put forward a clear and respectable vision of a viable software-defined data center that organizations can actually, finally put to use.

“It all is going to come down to digitization,” said Don Rippert, IBM's general manager for cloud services strategy during a keynote session Monday at IBM’s InterConnect 2015 conference in Las Vegas.

He was referring to the IBM philosophy put forth in October 2013 in a report entitled, “The Customer-Activated Enterprise.” The report explains that modern customer experiences are only feasible by engaging customers on a digital level.

“You’ve heard it over and over again,” said Rippert. “We’re going to keep saying it until you guys demand we stop saying it or until you believe it — I don’t know which. The beatings will continue until morale improves.”

AirWatch by VMware Shakes Up Enterprise Mobility Management

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When VMware spent $1.54 billion to acquire Enterprise Mobility Management (EMM) startup AirWatch last year, it raised plenty of eyebrows.

Some saw it as an act of desperation: VMware didn’t have a strong mobile play at a time when personal computers were becoming less and less of an endpoint.

Others saw it as brilliant: AirWatch understood something that many of its competitors did not — namely that “your smart phone or tablet is your computer” and that companies would need to go beyond safeguarding email and file sharing to protecting application data in transit as well.

As with any acquisition, there was also the question of integration. Would Palo Alto, Calif.-based VMware wreck everything that worked about Atlanta, Ga.-based AirWatch?

That doesn’t seem to have happened, especially in the wake of today's release of AirWatch8.

IBM Promises a Better Hybrid Cloud at #IBMInterConnect

IBM is making its focus on the hybrid cloud clear at its InterConnect conference in Las Vegas this week.

Big Blue has already announced a series of initiatives, including new releases and new functionality around existing releases, along with news about multiple new data centers. It also revealed plans to move at least half of its cloud development team into is hybrid cloud computing business.

Keeping SharePoint In Check with Information Governance

Historically, SharePoint was thought to cause as many information governance problems as it solved. The 2001 to 2003 versions did not show Microsoft putting much effort into helping customers with information governance. But after the massive take up of SharePoint Portal Server 2007 licenses, and the often negative conversations coming out of the sizable SharePoint user community, Microsoft started to take governance issues seriously. Governance-focused sessions started popping up at the conferences, and governance articles and check lists made an appearance on TechNet.

Buyer Beware: Demystifying Open Source Software Licenses

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Not too long ago, acquiring software was pretty easy: gather requirements, meet with vendors to evaluate products, select the winner. Legal review took place late in the process, and the final terms that both customer and vendor could live with were generally agreed to quickly.

That was then. This is now.

Microsoft Leaks Offer a Glimpse of SharePoint 2016

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Microsoft has started leaking news about SharePoint 2016 — and they suggest the company plans to showcase an early edition at Ignite, its upcoming all-in-one conference for everyone from senior decision makers, IT pros and "big thinkers" and to enterprise developers and architects. 

In a just released podcast, Bill Baer, senior product manager for SharePoint, said the company will offer a look at the latest version of SharePoint at the conference, which will be held in Chicago from May 4 through 8.

What Information Managers Can Learn from Athletes

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Have you ever read the biography of a champion athlete? I love reading biographies, but these are my favorite. They usually go a little like this: the future champ starts off as the underdog, but through a mix of talent, strategy, grit and determination becomes the victor. Books about using the principles of sports in corporate strategy are also good reads, although I was probably the last person in America to read “Moneyball.”

All this reading makes me think about applying championship strategies to information management. As in, why don’t we? We should.

Embracing Change in the Digital Workplace

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Today we begin a new beat here at CMSWire: software-defined systems.  I know. Your marketing buzzword alarm has just sounded, and you may be wondering just how quickly you can reach for the Back button. 

But follow me a moment.  If you’re one of the many dozens of readers I’ve collected over the years, you know that I’ve never been one to swallow the bait — or more importantly, to pass it on to you so you’ll swallow it.

Up to now, technology publications have treated hardware and software as separate fields from one another, as different as geology from astronomy.  So the applications that businesses ran, such as content management systems, were believed to be of interest to a person unique from the one who buys the processors or rigs the network.

But something very important happened in the past five years:  The systems on which services such as the content management systems (CMS) ran moved from a hardware platform to a software platform.  Rather than processors running the CMS — or the enterprise resource planning (ERP), business process management (BPM), digital asset management (DAM) or customer relationship management (CRM) — new classes of processors sustain the software that runs the CMS.  That layer of software, made feasible by virtualization, is fluid, flexible and mobile. 

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