Even Steve Lucas, president of SAP Platform Solutions, admits his company’s traditional user interfaces are ugly — for this day and age — and that the company's user experiences leave a lot to be desired.
Instead of being colorful, “delightful” and productivity-oriented, they come in and act in on something Lucas describes as “a palette of grays”.
And they aren't anywhere as exciting as those 50 shades you may envision.
This isn’t an experience that modern users who expect consumer-like feel and function want.
SAP has a product, SAP Fiori, that changes all of that. But it has come at a price that many enterprises haven’t been willing or able to pay.
This has caused quite a bit of anger.