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Eim News & Analysis

Hackers Want Your CRM Data: Here's What To Do

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The cyberattack on JPMorgan Chase has affected 76 million household accounts, a far larger number than originally expected. The inroads hackers made into the bank has rattled the tech and financial community, to say nothing of Capitol Hill, where legislators are looking anew at cybersecurity legislation.

The reason for their nervousness is clear: JPMorgan Chase is probably one of the most protected institutions in the world. If hackers can successfully breach its security, what chance do other companies stand?

It's a sobering question and there is no pat response other than to treat the event as a wake up call: if a company or industry is perceived to have a rich treasure trove of data within its systems, know that it's fair game to hackers.

And what contains more rich, personalized data than customer relationship management (CRM) systems?

Why Alteryx Won a Whopping $60M in New Funding

Data is the currency of today’s business world, when it’s leveraged to the hilt it can separate winners from losers when all else is equal. And even when it’s not.

We’re moving into a new world in which how a company uses its information may impact the bottom line as much as the product itself.

The folks at data-blending and analytics startup Alteryx know this, so they’ve built data blending and predictive analytics tools to help their customers leverage their data to a hilt. And you won’t have to be a data scientist or a know-it-all to blow someone like Mad Money’s Jim Kramer away. Alteryx democratizes big data.

Why Splitting HP into 2 Companies Makes Sense

The renaissance of HP took another turn today with the announcement that it was splitting into two public companies.

One company will comprise HP’s market-leading enterprise technology infrastructure, software and services businesses, which will do business as Hewlett-Packard Enterprise.

The other will comprise HP’s market-leading personal systems and printing businesses, which will do business as HP Inc. and retain the current logo.

The deal is expected to be completed by the end of fiscal 2015.

Microsoft Makes Office 365 Cheap Enough That You Can Ignore Google

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Keeping a schedule set at its Worldwide Partner Conference in July, Microsoft has finally released service plans that will make it cheaper for small and medium-sized businesses (SMBs) to use Office 365.

There is a small sting in the program, which went into effect last week. New customers can access the new and cheaper plans straight away, but those already signed up to Office 365 SMB plans will have to wait until late next year before they will transitioned to the new plans.

How Semantic Web Tech Can Make Big Data Smarter

Over the past few years, major enterprises have shown interest in combining semantic web technology with big data for added value. Let's take a look at what enterprises are seeking and why they think semantic web can make big data smarter.

Couchbase Claims It'll Lead the NoSQL Market by 2015

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Don’t tell Oracle's Larry Ellison, but NoSQL databases are the future of the enterprise. Yesterday’s databases weren’t built to handle today’s avalanches of data streaming from social, mobile, web transactions, the Internet of Things and God knows what’s next.

And Couchbase will be the NoSQL database that enterprises who are serious about winning the future will choose, according to Bob Wiederhold, CEO of Couchbase. He said that NoSQL databases have gone through an evolution that began four or five years ago when developers discovered and downloaded technologies like MongoDB to play with at home.

“They liked the ease of development, so they brought them to work and built lightweight applications,” he added.

This was an important period in NoSQL adoption, he continued. It set the stage for 2013 when enterprises decided that NoSQL was ready for prime time and that it could be used for mission critical applications.

“This is when Couchbase took off as company,” he said. “It’s when companies like AT&T, Walmart and eBay began to rely on us, the enterprise NoSQL leader for running high performance mission critical applications."

Did JPMorgan's Data Breach Need to Be So Massive?

It’s all over the morning news. Late yesterday, in a filing with the US Securities and Exchange Commission,  JPMorgan Chase revealed that more than half of American households were affected by last summer’s data breach at the bank.

We’re talking about 76 million personal  and 10 million business accounts from which “user contact information – name, address, phone number and email address – and internal JPMorgan Chase information relating to such users have been compromised,”according to the New York Times.

It is reportedly the biggest such intrusion ever.

3 Things to Consider When Migrating to a New Portal

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Moving your website to a new portal is comparable to moving into a new home. It takes a lot of time, planning, effort — and always proves harder than you expect. 

You have to clean up beforehand and make decisions about what you really need to take with you. You want the move itself to go as efficiently as possible. You want to make sure the movers don’t miss any of your things (like, say, your data).

You need a compatibility plan for older items: just as an antique sofa might go from a parlor to a modern living room and the locations of tables and chairs need to be reconfigured in the new space, your legacy data needs a new place within your modern portal’s framework.

You’ll have to figure out how to keep your current system running smoothly during the move. And you’ll want to make a list of everything to be done, so you don’t miss anything. Since there’s often quite a bit of confusion around portal migration, here are some key considerations when you’re ready to take the plunge.

 

Why Risk Management Technology Projects Fail

Too many organizations buy risk management solutions for today, without thinking of their needs for the future.

Michael Rasmussen works with a number of companies that sell solutions for risk management (these days typically packaged with other “stuff” and mislabeled GRC solutions) and helps buyers of those solutions, as well as participating in related conferences and seminars.

And though he has never run a risk management function, his views merit attention.

Gartner MQ for ECM: Why the Leaders Stand Out

It’s not unusual for an analyst to describe Enterprise Content Management as a mature technology. Or even to go so far as to call it “boring,” as analyst Alan Pelz-Sharpe did a few years ago when he was employed by the Real Story Group.

And he meant it in a good way. For many years ECM systems were huge headaches that seldom delivered as promised and now, for the most part, they do. The basic requirements, as you’ll see as you read on, are practically a given.

But as new technologies emerge and the way people work changes, so must the solutions that ECM vendors deliver. While Social was brought into the mix a few years ago, the direction now is toward “content in context” which means that user experiences will be personalized according to individual needs. Gartner said that by 2017 as much half of all business content will be nontextual, which will necessitate that analytics be part of content management.

In addition Gartner sees the requirements of an ECM solution evolving from “the right information, to the right person, in the right format, at the right time, on the right devices" to include the context of a particular business process.

It’s worth noting too that the ECM market grew 8.6 percent in 2013 meaning that it is continuing to bring new value and win interest from new customers.

IT Gets Strategic (Again)

2014-30-September-Check.jpgThe CIO of a global Medical Device manufacturing company recently said to me, "I don't want to have to install another piece of software at this company unless I absolutely have to."

"You want to hear something that will really blow your mind?" he followed.

I was already pretty excited about how forward thinking the conversation was. What comes after putting the entire legacy software industry on notice?

"I could have my entire supply chain being run by Amazon by the end of the year."

These guys don't sell widgets to consumers. They sell respiratory care equipment and supplies for operating rooms to health care providers.

Quantifying the Value of Your Data

Whether it’s the amount of risk in a particular decision or the reason for a problem that impacts the bottom line, the unknown is a scary concept. As businesses continue to generate vast amounts of data, the business value of this information is palpable. However, determining whether or not this data has any economic value is difficult. Armed with advanced tools that produce incredibly huge amounts of data, storage, retrieval and analysis, businesses have taken on a new method to minimize this unknown.

Connecticut Judge Gives Gartner More Time to Answer Lawsuit

Don't expect a quick resolution of the lawsuit that pits NetScout Systems against the Gartner Group. Just yesterday, Connecticut Superior Court Judge Charles T. Lee approved the request of Gartner attorneys to extend the deadline to respond.

The decision pushes the deadline for Gartner to respond to Oct. 20 — and pushes the deadline for Netscout to respond to Dec. 22.

In a motion for extension of time to plead, Gartner attorneys Frederick Gold, Andrew Zeitlin and Diane Polletta explain they need additional time to respond to "undertake appropriate factual and legal analysis" and prepare an appropriate response. Netscout attorneys Michael Blanchard and Jason Frank did not object, as long as their client received a reciprocal extension.

Dark Data as a Company Asset

2014-26-September-Darth-Data.jpgWe've seen an influx of compliance and data security related stories flood news outlets over the past year. With data breaches at Experian and Home Depot, companies around the globe are facing a heightened demand for data privacy and compliance regulation.

Many of these companies have now invested in data loss prevention and governance, risk and compliance programs to help them identify data that may put them at risk. This is data that often exists across enterprise systems (file shares, SharePoint, social systems, and other enterprise collaboration systems and networks) and is referred to as “dark data” -- or data that is not properly understood.  

Just How Badly Does Microsoft Want Your OneDrive Biz?

While you were out last Friday night -- having drinks, watching your local high school team play football under the lights, dancing or enjoying a quiet dinner with that special someone -- Douglas Pearce was in his office at Microsoft penning a blog post.

Even the he knew the timing was weird.

“While it might seem strange to announce new features on a Friday evening,” Pearce, the group program manager for OneDrive, wrote in the company’s blog, “we’ve been listening to the commentary about storage on the new iPhones released today and we wanted to get you more storage right away.”

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