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Email News & Analysis

Jive's Social Biz Software: You, Me, Community

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Collaboration software in the enterprise is a “must have." And many of the big software and service providers have integrated social workplace tools into their products. Microsoft has brought Yammer into Office, Salesforce provides Chatter in its cloud, VMWare has SocialCast and so on…

But Jive remains standing on its own and offers something that the aforementioned don’t — its solution centers around you, the end user, and your community, rather than a business process, document or task.

“Jive is the hub that brings it all together,” said Elissa Steele, the company’s executive vice president of marketing and products. “It breaks down silos, it’s built for collaboration and communications,” she adds.

And as such it improves the flow of information, it helps business solve problem faster and creates a competitive advantage.

Has Google Just Reinvented Gmail?

Over the past two years, there have been plenty of rumors about something very hush hush at Google, specifically something involving the engineers and designers at Gmail. Periodically, there were sightings of something that became known as Project Bigtop. But everything revolved around a lot of speculation.

Until this afternoon, that is.

Google finally announced the end of Bigtop and the release of Inbox. According to Google, Inbox will ultimately be a replacement for Gmail, although this isn’t going to happen any time soon.

Find Your WorkType, Courtesy of Jive

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“How the heck did I get stuck in this role?”

Admit it, you’ve probably run out of a meeting and into your cube, hidden your face in your hands and bitten your lip to keep yourself from screaming these words or others like them — at least once or twice.

If you’re like most people, you’ve worked in a department or on a project where your “assigned” responsibilities didn’t play to your interests or strengths. Maybe you’re someone who thrives on getting things done and that job has been assigned to the dreamer in the corner who keeps coming up with new ideas instead of acting.

And then there’s that woman who keeps telling everyone how great they’re doing instead of coming up with a plan.

Wouldn’t it be great if your team lead or manager knew the work styles of you and your coworkers better? And for that matter, you’d like to know a bit more about how everyone gets things done too. Like does “soon” mean in five minutes or “I’m still thinking" about the best approach?

It depends on who you’re working with and talking to, of course.

And while it would be great if a job title reflected a person’s work style, that’s usually not the case.

The Greatest Enterprise Collaboration Tool in the Universe

social business, The Greatest Enterprise Collaboration Tool in the Universe

Finally, some true enterprise collaboration software that works

I've been in B2B technology reporting for the better part of this century. You may be surprised to hear I've seen a few product pitches. 

Lately, the hot software product is the enterprise collaboration tool. Let's communicate. Collaborate. Share files. Share documents. Avoid meetings. 

Let's streamline all forms of communication into one platform and forget about the old days of disparate systems that don't talk to each other -- and in turn make humans bad at the same thing.

Change Your Gmail Password - Now

Around five million Gmail usernames and passwords were published late Tuesday on a Russian bitcoin forum. But Google has told account holders not to worry.

According to a post on Google’s online security blog, only 2 percent of the usernames and passwords might have actually worked, and Google’s automatic anti-hijacking systems would have blocked many of those login attempts.

Discussion Point: Why are We Still Stuck on Email?

discussion-pointEmail: productivity's favorite punching bag. The complaints against email are well known. It's a time suck and ineffective for large scale communication, yet most of us still turn to it on a daily, if not hourly basis to communicate with others (with some notable exceptions succeeding without).

Some companies are experimenting with banning email communication during non-work hours while others have banned internal email

If email is truly the scourge that it is painted out to be, what explains its holding power? 

Is Microsoft the Caped Crusader of Email Privacy?

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Jumpin' Jehoshaphat, Batman! Looks like Microsoft is defending email privacy. This, after it confirmed over the weekend that it would not be handing over email data to US federal regulators.

The decision follows a ruling on Friday by a US judge, which instructed the company to turn over email stored in Ireland to US prosecutors. But Microsoft does not plan to turn over the emails, and plans to appeal, a company spokesperson said.

Manage Inbox Overload with In App Collaboration

According to Forbes "the average person spends 13 hours a week just reading and processing email.” But over the past few years things have started to change. In-app communications is trying to take people out of their inboxes by sending messages within the context of specific applications.

Microsoft Secures Azure Data with Enhanced Encryption

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Microsoft — like Google — is beating the drum on security. It is enhancing the encryption of data transfers between users and the Azure cloud guest operating systems. 

The encryption improvements, which apply to Microsoft Azure cipher solution for hosted guest virtual machines, gives users better and more secure connections during the transmission of data.

According to a Microsoft blog post the new enhancements apply to the Transport Layer Security (TLS) and Secure Socket Layer (SSL), which makes it harder to decrypt connections and information going across such connections.

This follows  recent moves by Google to secure and encrypt emails. In the coming weeks, it announced that it will publishing a list of best practices in the coming weeks to make Transport Layer Security (TLS) adoption easier and to avoid common mistakes.

Google and Yahoo Ally to Keep Email Snoopers Out

Thumbnail image for Google Secures Gmail  June 6 2014.jpgGoogle and Yahoo are unlikely bedfellows. But yesterday at the annual Black Hat security conference the two announced they were teaming up to keep government and commercial snoopers out of users’ emails.

By 2015, the two promise that not only will it be near impossible to hack or view either Yahoo mail or Gmail, it will also be possible to encrypt emails between Yahoo and Gmail, accounting for a huge amount of email traffic across the Web.

This follows yesterday’s announcement from Google that it will be giving secure websites higher search rankings

What's Behind Google's Encryption Moves

As part of the growing movement toward encrypting web data, Google announced this week that it will boost the search status of web sites that use HTTPS (Hypertext Transfer Protocol Secure) to encrypt data, shedding more light on its own motivations to lock and further anonymize  the web.

Google Will Reward Secure Websites with Better Rankings

Google has confirmed plans to give higher search rankings to sites that are deemed more secure. In a blog post on Google’s Online Security blog, it announced it will favor websites that are using HTTPS encryption by default and that it will be rolling this out across all its algorithms.

Your Customers - Or Your Best Friends?

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How many best friends do you have among your customers? Do your customers consider your company to be among their best friends? If the answer to these questions is no, then it might be time to make some changes.

According to recent research from Silverpop, you don’t have to invite your customers out for dinner or send them holiday cards, although this might help. All you have to do is communicate with them. The research found that how a brand corresponds with its customers is at the heart of relationship building -- and personalization is a business’ best tool.

Google API Gives Developers Easier Access to Gmail #io14

2014-26-June-Google-IO.jpgGoogle is playing with Gmail again. This time it’s not just taking a stick and poking the hornets’ nest called privacy. This time, it’s taking a bat and trying to hit that hornets’ nest out of the park. And it all comes in the name of a new Gmail API.

In principal the API looks like a good thing. In principal, Google wants to make it easier to let internet applications use information in your email, with the user’s permission. The question is how much access to your information will the new API need and how much access will the new API get?

Why Transactional, Promotional Email Rocks for Marketers

customer experience, Why Transactional, Promotional Emails Rock for Marketers

Numbers from Silverpop's survey on email marketing confirm what many vendors have touted -- automated messages triggered by behaviors work —and the success of manual, blind ones are fading.

The email service provider, who many say coined the phrase "behavioral marketing," released findings this month from its 2014 Email Marketing Metrics Benchmark Report that included emails sent by nearly 3,000 brands across 40 countries throughout 2013.

One of the big lessons from the results for marketers?

"Marketers really need to capitalize on transactional emails," Loren McDonald, Silverpop’s VP of industry relations, told CMSWire. "Don’t overload your customers with promotional offers, but try suggesting related products or encourage reviews within transactional emails. This allows marketers to gain better insight on their customers while also creating the opportunity for upsells."

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