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Email Management News & Analysis

Your Customers - Or Your Best Friends?

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How many best friends do you have among your customers? Do your customers consider your company to be among their best friends? If the answer to these questions is no, then it might be time to make some changes.

According to recent research from Silverpop, you don’t have to invite your customers out for dinner or send them holiday cards, although this might help. All you have to do is communicate with them. The research found that how a brand corresponds with its customers is at the heart of relationship building -- and personalization is a business’ best tool.

Google API Gives Developers Easier Access to Gmail #io14

2014-26-June-Google-IO.jpgGoogle is playing with Gmail again. This time it’s not just taking a stick and poking the hornets’ nest called privacy. This time, it’s taking a bat and trying to hit that hornets’ nest out of the park. And it all comes in the name of a new Gmail API.

In principal the API looks like a good thing. In principal, Google wants to make it easier to let internet applications use information in your email, with the user’s permission. The question is how much access to your information will the new API need and how much access will the new API get?

Google Claims It's Making Gmail More Secure

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It’s just about a year now since former intelligence contractor Edward Snowden confirmed what many suspected already: that governments around the world systematically spy on email.

Ever since, technology companies have been working steadily to develop security apps to prevent or at least minimize the potential for snooping. In two significant announcements this week, Google moved closer to securing Gmail.

According to a blog post by Brandon Long, tech lead at the Gmail Delivery Team, Google is  close to releasing new end-to-end encryption standards on Gmail that will effectively stop unwanted and unauthorized access to users’ email.

Google's New Terms of Service Raise Privacy Concerns

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Google has more rights to the personal content users share than most people may have realized.

In its recently updated terms of service, the company acknowledges that it not only scans email, but retains the right to use personal content for marketing and internal development purposes.

If that's not enough to make you jittery, consider this: There could be even less privacy down the line. Google has significant mobile ambitions, including its modular smartphone dubbed Project Ara. Google previewed the phone, now in the earliest stages of development, at a developer event in Santa Clara, Calif. this week.

Cell phones pose multiple privacy problems, including lack of anonymity, location tracking and easy interception.

The Daily Email Grind: What I Need from Future Email Systems

What I Need From Future Email SystemsThink of your email inbox on the morning you return from vacation. Does it make you sweat? 

We have all experienced the trials and tribulations of the email inbox -- it applies across the board from personal to work accounts. The amount of time spent de-cluttering our inboxes has been well documented.

After a recent brush with thousands of email deadwood that surfaced in my inbox, I believe the solution lies in a combination of individual actions and an expanded approach to the email systems that exist today. 

Metalogix Tackles Those Tricky Email Migrations

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Very soon, your organization is going to be moving a large amount of content to the cloud, for financial reasons if nothing else. That can be especially tricky when the content involves email, which brings its own set of headaches.

Metalogix says it can ease your pain with its recently released Email Migrator 3.0, which enables organizations migrate mailboxes to another Exchange server or Office 365.

4 Ways to Overcome Your Fear of Moving Email To The Cloud

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Despite the best efforts of social networking vendors to convince us to the contrary, email is alive and kicking in the enterprise. In fact, research from Dell shows 81 percent of enterprise workers consider it their most important collaboration tool.

The problem is it is not evolving.

5 Apps to Simplify Email #OccupyYourInbox

Email isn't going away, no matter how hard we try. So instead of fighting it, I've decided to simplify it. Here are five apps I've tried to tame the email beast. 

How Much More Pain Can Yahoo Email Users Take?

Yahoo CEO Marissa Mayer described last week’s massive email outage as “unacceptable” and something the company is taking very seriously. However, apart for promising remedial work to ensure it doesn’t happen again, she hasn’t outlined what the company is going to do about its ongoing problems — or given users any reassurance to hold on.

What Enterprise Content Management Technologies Do Manufacturing Companies Use?

Manufacturing and “heavy industry” have much in common with respect to their enterprise content management (ECM) habits, and comparing your own organization against a wider peer group may help get you out of the status quo rut you may be in.

Metalogix Makes Cloudy Move ... Who's Next?

Metalogix's decision this month to deliver the Metalogix Total Email Management and Migration solution for the Amazon Web Services (AWS) cloud signifies another effort from a software vendor to put stock into the cloud.

Can the Dark Mail Alliance Keep Spies Out of Your Inbox?

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Two shuttered encrypted email service providers are joining forces in the aftermath of the US National Security Agency (NSA) spying scandal. Lavabit and Silent Circle have set up the Dark Mail Alliance to restore privacy to inboxes.

They're developing an open-source tool that could make peer-to-peer, end-to-end encryption a simple add-on for any email service — and they’re hoping major providers like Google and Microsoft will come on board.

Bigger and Bigger Clouds: Microsoft Doubles Its Mailbox Storage

Information Management, Cloud Storage, Bigger and Bigger Clouds: Microsoft Doubles Its Mailbox StorageAlthough there are demonstrable limits to being too rich or too thin, no one has ever proven that you can have too much storage. Microsoft is the latest to agree, with its announcement that it is doubling the size of its cloud mailboxes.

Microsoft Offers Outlook.com, Skype Integration in US, Canada, 4 Other Countries

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Microsoft has announced that the integration of Skype and Outlook.com is now finally available in the US and Canada, as well as a number of European countries, having announced a preview version of the integration in the UK at the end of April. 

HP-Autonomy Pushes 'ECM Without Borders' With Release of LinkSite for File Sharing

HP Flow CM_LinkSite_WorkSiteHP Autonomy launches LinkSite to addresses the governance and security issues around file sharing and syncing, integrating these functions into the very heart of ECM.

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