HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Employee Engagement News & Analysis

The Learning Organization Goes Mobile

Many organizations overlook one of the most significant ways to improve competitiveness, ramp up performance and sustain growth: continuous, varied and dynamic learning programs for their employees and leadership teams. As mobile has become an important channel for many business activities, it is emerging as a preferred platform for just-in-time learning and knowledge sharing. Mobile platforms are disrupting all kinds of activities and processes, and putting a whole new twist on employee productivity, customer interactions and partner collaborations.

Organizations Need to Cultivate Poets, Not Mushrooms

Thumbnail image for the crow.pngA while back, I delivered a presentation originally titled “writing customer experiences.” Writing because I think of a customer experience as an emotional journey and of the process of designing for customer experience as similar to the process of structuring an evocative story.

But maybe the individual moments in the customer experience are opportunities for poetry.

Is Collaboration Limited by Organizational Structure?

We've been seeking enterprise 2.0 and social business for several years now with some notable success, but still quite a lot of “vague” and some level of fatigue.

The Complexity-Simplicity Trade Off

Some years ago I listened as a CIO for a large organization boasted about his new sales management system. The new system required sales reps to go through 14 steps in order to enter a sales lead. The old system required four steps. 

The Yin and Yang of Collaboration: Engagement and Analytics

busycalendar.jpg

Let's face it: Getting people's attention, getting time on their calendar, getting them on the phone, getting people to collaborate on anything is like herding cats. Competing demands personally and professionally, increasing amount of information in an increasing variety of forms from an increasing number of channels -- that’s why the future of collaboration will focus on engagement and the underlying analytics that drive human behavior, productivity, efficiencies, satisfaction, revenue opportunities or other metrics impacting your organization.

Making BYOD Work: Are New Technologies the Solution?

mobile device.jpg

It's no secret that bringing your own device to work – colloquially known as BYOD – is on the rise, with employees increasingly preferring to work on their own familiar devices than those provided by their loving employers. A Forrester study commissioned by Cisco and released last September found that employees access a variety of work-related mobile applications on their personal smartphones and tablets, including email, calendar, web browsers and company portals. 

This trend has its benefits, to be sure, but there’s also a slightly sinister side to it that has companies scrambling for solutions.

Managing Work-Life Balance in an Always On Enterprise

Managing Work-Life Balance in an With the amazing technological advances of the past two decades, pervasive connectivity has become commonplace for the majority of employees. Thinking back even just 20 years ago, who could have imagined the access to information we carry around every day in our pockets and purses?

News Bites: Silverpop's Digital Marketing University, Picturepark Update and More

News Bites: Silverpop's Digital Marketing University, Picturepark Update and MoreMassive snow may be blanketing much of the US, but the news gets through. This week’s Bites include PicturePark’s updated digital asset management solution, a global educational roadshow for digital marketers and HeatSync’s aggregated service for web analytics. 

Is Employee Advocacy the Next Big Thing for Marketers?

Is Employee Advocacy the Next Big Thing for Marketers?It started with a simple question: “What’s the next big thing marketers need to focus on?”

I asked Mike Edelhart who runs the Pivot conference -- a conference for senior marketers on the leading edge of the social media revolution. I expected Mike to respond with the usual suspects: big data, mobile, customer experience, media-specific social platforms, etc. Instead he replied, “It’s all about turning employees into a powerful force to advocate the company’s brand.”

Working in Pajamas: The Downside of Telecommuting

Slipping into darkness.jpg

Working from home is the best job ever ... as long as you're willing to tether yourself to technology, produce twice as much as you would in an office, blur every possible work-life boundary and have the discipline to bite your tongue when someone asks you if you ever plan to get a "real" job.

Telecommuting is a disaster for anyone who is unmotivated, disorganized, thin-skinned or has fantasies about working in pajamas. Trust me. I'm speaking from experience.

And remember this: it's the wrong choice if you expect to have regular lunch or coffee breaks (a blessing in disguise, actually, because you often won't have time to avail yourself of the restroom, either.) Your boss will call the minute you step away from your desk, creating suspicion about whether you're working at all. Differences in time zones mean calls at almost any hour of the day (or night).

No wonder those spoiled, entitled, forever-whining tech-obsessed millennials (aka Gen Y) are just so over this whole telecommuting thing. And guess what? They aren't alone.

Playing with Gamification: Employee and Consumer Perspectives

Person fishing

We've discussed gamification a lot lately. Why it works for many organizations. Why it may not work. Where a major research firm thinks it's going.

So we cast our gamification fishing lines to find companies who swear by the concept of motivating customers and employees. And we got a couple bites.

Gartner Sticks to its Failing Gamification Prediction

Strategy game

A little more than a year ago, Gartner said gamification was being "driven by novelty and hype" and that by 2014, 80 percent of current gamified applications will "fail to meet business objectives primarily because of poor design." Standing by that, Gartner?

"We think it is still on track," Brian Burke, Gartner's research vice president and lead on gamification told CMSWire this week. "In our 2013 Hype Cycle for Emerging Technologies, we place gamification at the ‘Peak of Inflated Expectations’. We continue to believe it will move into the ‘Trough of Disillusionment’ in 2014." 

9 Ways to Avoid 'Meeting Mania'

Social Business, 9 Ways to Avoid 'Meeting Mania'Many people claim that meetings are a waste of time these days. For those who don’t know how to run them or why to have them, they probably are. But the idea that you don’t need any meetings is a bit silly -- like banning something people don’t like just because they’re too lazy to regulate it. 

More and more I see some companies who’ve stopped having meetings because the person who usually runs them refuses to admit they dawdle and use meetings to satiate their egos. No wonder so many employees are in ecstasy at the notion of not having to attend yet another aimless meeting.

IBM Offers New Big Data Platform for Customer Insights

IBM has taken another step toward helping enterprises gain more insight from all of their data. The new technique enables them to combine big data from distributed cloud services with data stored on local IT systems. 

Gamification: Game With the Concept?

Next year will be the year gamification fails. It’s a concept built on hype, and 80 percent of all programs will die by 2014, according to Gartner

Rajat Paharia disagrees — 100 percent. The founder of Bunchball, a provider of online gamification solutions, he thinks it is only logical, in a data-driven world, that organizations implement gamification strategies to motivate employees and customers, and recognize, reward and encourage a deeper learning of concepts for better business outcomes.

Which side of the gamification hemisphere are you on? Is it a fad or here to stay? We caught up this week with a few industry insiders to find out what they had to say.

Displaying 1-15 of 130 results

< Previous 1 2 3 4 5 6 7 8 9 Next >