Employee Engagement News & Analysis
| Monday Jul 21, 2014
Another day, another disruption.
Or at least that's how it must feel for most every department in organizations today. The repercussions of the combined digital, social, mobile trifecta radiate throughout the organization. But if you mix in economic factors, shifting skill requirements, distributed workforces and new expectations of those entering the workplace, then I think you know which department specifically we're talking about: Human Resources.
Deloitte's Global Human Capital Trends 2014 (pdf) report identified the most urgent trends that HR professionals face today. Number one? Leadership development. Number two? Seventy-nine percent answered retention and engagement. Yet only 16 percent felt ready to tackle these and the challenges they face.
A fundamental rethinking of the HR department is required to meet these demands.
| Monday Jul 7, 2014
The good news: Businesses understand that taking care of the customer experience is just one of the requirements of doing business today and surviving to see tomorrow.
The bad news: Businesses continue to treat customer experience as a standalone concern, rather than as a holistic approach.
When you think customer experience, do you think "obesity epidemic"? Didn't think so. But Forrester analyst Rick Parrish made the argument last week at the Forrester Customer Experience Forum in New York City that just as the obesity epidemic is a product of its ecosystem, so too is customer experience a result of every interaction a person has with a brand.
| Monday Jun 30, 2014
It's time for CEOs Marissa Mayer and Meg Whitman to eat their words — or at least rethink their strong stances on workplace inflexibility at Yahoo and Hewlett-Packard, respectively.
Telecommuting took a giant leap forward today — at least in the United Kingdom.
Just 16 months after Mayer sent shockwaves down the spines of telecommuters everywhere with her mandate to Yahoo workers to get back to the office and just eight months after Whitman followed with a slightly less strident request, it appears workplace flexibility is making a comeback. And that includes the right to work from home.
| Friday Jun 13, 2014
Whether it's the World Cup soccer tournament or just beautiful weather, there's a world of distractions for employees struggling with work-life balance. And if you add "time to play" in with those increasingly co-mingled concepts of work and life, it really makes you wonder how any business gets work done.
How do you maintain morale and productivity in The Era of Constant Distractions — and real or imagined ADHD?
"We used to ask employees to leave their mobile phones in a basket by the door to the conference room. But that just seemed to make them more anxious and distracted. So now they can bring their phones into the meetings. The only rules: They need to be on silent and they can't stare at their phones," explained one team leader at a digital marketing agency.
We have some other advice for keeping meetings on track, too. But first things first. There's a major sporting event in play, so let's figure out how managers can get the best out of their workforce in spite of it.
| Tuesday May 13, 2014
I remember when things were just getting started with Enterprise 2.0, then Social Business, how we were all trying to prove the business value of social technologies and even our very existence as 2.0 practitioners in the workplace. Do you remember how tough it was to justify yours to senior management? How things have changed since then ....
Fast forward to 2014, and while the conversation around measuring the business value of Social Business persists and is perhaps more relevant, the focus and intent of the questions have shifted. There is no longer a need to justify it, but rather an opportunity to evaluate the maturity of different initiatives as you progress on the Social Business journey. No one can deny the impact of social technologies at the workplace anymore -- and that’s a good thing. We have finally moved on.
| Wednesday Apr 30, 2014
An employee outlook study in the UK last year found that sixty percent of employees are "neutral" – they’re neither engaged nor disengaged at work.
While this isn’t as damaging as having an army of actively disengaged employees, it’s still a big concern. Or maybe it’s better seen as a big opportunity. With the right strategy, you can release this untapped well of employee potential.
| Monday Apr 7, 2014
Many organizations overlook one of the most significant ways to improve competitiveness, ramp up performance and sustain growth: continuous, varied and dynamic learning programs for their employees and leadership teams. As mobile has become an important channel for many business activities, it is emerging as a preferred platform for just-in-time learning and knowledge sharing. Mobile platforms are disrupting all kinds of activities and processes, and putting a whole new twist on employee productivity, customer interactions and partner collaborations.
| Wednesday Mar 12, 2014
A while back, I delivered a presentation originally titled “writing customer experiences.” Writing because I think of a customer experience as an emotional journey and of the process of designing for customer experience as similar to the process of structuring an evocative story.
But maybe the individual moments in the customer experience are opportunities for poetry.
| Tuesday Mar 11, 2014
We've been seeking enterprise 2.0 and social business for several years now with some notable success, but still quite a lot of “vague” and some level of fatigue.
| Monday Mar 10, 2014
Some years ago I listened as a CIO for a large organization boasted about his new sales management system. The new system required sales reps to go through 14 steps in order to enter a sales lead. The old system required four steps.
| Tuesday Feb 25, 2014
Let's face it: Getting people's attention, getting time on their calendar, getting them on the phone, getting people to collaborate on anything is like herding cats. Competing demands personally and professionally, increasing amount of information in an increasing variety of forms from an increasing number of channels -- that’s why the future of collaboration will focus on engagement and the underlying analytics that drive human behavior, productivity, efficiencies, satisfaction, revenue opportunities or other metrics impacting your organization.
| Monday Feb 24, 2014
It's no secret that bringing your own device to work – colloquially known as BYOD – is on the rise, with employees increasingly preferring to work on their own familiar devices than those provided by their loving employers. A Forrester study commissioned by Cisco and released last September found that employees access a variety of work-related mobile applications on their personal smartphones and tablets, including email, calendar, web browsers and company portals.
This trend has its benefits, to be sure, but there’s also a slightly sinister side to it that has companies scrambling for solutions.
| Thursday Feb 20, 2014
With the amazing technological advances of the past two decades, pervasive connectivity has become commonplace for the majority of employees. Thinking back even just 20 years ago, who could have imagined the access to information we carry around every day in our pockets and purses?
| Thursday Feb 13, 2014
Massive snow may be blanketing much of the US, but the news gets through. This week’s Bites include PicturePark’s updated digital asset management solution, a global educational roadshow for digital marketers and HeatSync’s aggregated service for web analytics.
| Tuesday Feb 4, 2014
It started with a simple question: “What’s the next big thing marketers need to focus on?”
I asked Mike Edelhart who runs the Pivot conference -- a conference for senior marketers on the leading edge of the social media revolution. I expected Mike to respond with the usual suspects: big data, mobile, customer experience, media-specific social platforms, etc. Instead he replied, “It’s all about turning employees into a powerful force to advocate the company’s brand.”