Enterprise 2.0 News & Articles

The Customer Experience Secret Sauce
We have any number of tools to help us define the customer journey, but the real secret to Customer Experience is conversation.

Social Business Realities
When research shows Facebook and Twitter as the most used enterprise social collaboration tools, you have to wonder if the social enterprise is in danger.

Information Management Strategies
Need to get buy-in for your Enterprise CMS strategy? Check out 8 requirements and 7 guiding principles of an ECM Initiative.

Most Popular

• Gartner: 5 Cool Vendors in Content Management Focus on Mobile, Enterprise Collaboration
• Customer Journeys: What Can Go Awry on the Path to Making Customers Happy
• IBM Report: How Social Business Can Help Organizations Succeed
• The Road to Customer Experience Is Not Thru Net Promoter Score 
• Four Ways to Build Confidence in Your SharePoint Governance Strategy

Editor's Picks

• Google Analytics Debuts Real Time Widgets, Customer Journey Tool
• Sitecore 7 Puts Search as the Information Access Layer, Scaling Limits Gone
• Forrester: Want Marketing Innovation? Change Your Corporate Culture
• Building Your Narrative or Why Post Rationalized Narratives Stink
• Social Media, Big Data and the Customer Experience
   

Around the Web

• Why Social Business Headcount Decreases Before Radically Expanding
  
• Don’t Take The Customer Decision Journey For Granted
• It's Time to Stamp out the Bull
• How to Turn Your Social Profiles into Traffic Generators
• To Understand Where We’re Headed, Read This Essay Written 64 Years Ago

Featured Events (all events | post your event

• May 29 -- (CMSWire Webinar) How Social Business Tools Are Accelerating Sales & Marketing
• May 31 -- The Future of Work Survey
• Jun 12 -- Webinar: Tips from an Online Community Playbook
• Jun 12 -- Webinar: Video is the New Document - Keys to Maximizing the Value of Video in the Enterprise
• Jun 17 -- E2 Conference Boston

Featured Jobs (all jobs | post your job)

• Content Marketing Manager in San Francisco at Limelight Networks
• Lead Generation Specialist in Massachusetts at Snowbound Software
• Technical Marketing Manager in New York at Nuxeo
• Visual Designer in California at Inflection
• Full Stack Engineer in Raleigh at Knowledge Tree

The Mac version of Jive's updated Producteev

Social task management for free. That’s the appealing price tag of a rebuilt version of Producteev, the tool that Jive Software bought last fall. 

When Social Networking is introduced to the traditional workplace, clashes in communication styles can lead to a cultural divide. 

Its only been one week since Google I/O, but already some of the functionality that was announced by Google is being offered by third-party vendors. Today, it’s OrangeScape, which is offering a number of quick action buttons in its KiSSFLOW workflow builder.

Oracle may have outlined how the inability to break-down information silos was negating many of the positive benefits of the cloud yesterday, but today Forbes highlights yet again the business value of the cloud, particularly in facilitation with effective enterprise collaboration.

“Social business” has become a popular buzzword, but what are the processes and best practices that successful social businesses use to boost profits, decrease expenses and increase customer satisfaction? A new report from IBM aimed to find out. 

Mobile security is one of IT’s biggest headaches, especially in this age of Bring-Your-Own-Device. To help out, online storage/content sharing service Box has undertaken a new partnership with mobile security provider MobileIron and launched a new mobile app, Box for MobileIron AppConnect. 

Following the acquisition of StreamOnce, which was announced in the Q1 earnings at the end of April, Jive Software has already started releasing products around the buy. Today, it announces the release of StreamOnce that ultimately will bring a whole pile of major business applications into a single place.

Online apps are becoming a big craze, particularly with the all-out war between Google Apps and Microsoft’s Office 365. But Zoho has been in the game for quite a while, reporting over six million users, and the company is now out with version 3.0 of its Docs online document management application. The enhancements focus on file sharing and collaboration, providing tighter integration across its office productivity apps.  

  Bitrix Software has unveiled a major upgrade for its beta Bitrix24 social intranet service, with Google Docs integration, mobile CRM and other enhancements. 

The mobile enterprise is picking up. Companies are spending more on mobile device management, implementing BYOD policies and working to help employees do more, from anywhere and any device.

While the adoption of enterprise social media continues to grow, these tools continue to be poorly deployed and adopted, to the detriment of all. Executives are not happy, employees are not thrilled and social media owners and managers are frustrated with their internal social business efforts.

"Change Agent" is so overused lately it has come to mean anyone willing to change out the toner cartridge in the printer. Half the resumes I come across all have the same claim; "Change agent with a track record of success". Less than ten percent of those resumes have any examples of real change they have created and led (and by the way, if you were so successful leading change, why are you sending out resumes? Just sayin'...)

Just in time for its Sapphire Now conference this week, SAP has released a deluge of product and partnership updates including the debut of HANA Enterprise Cloud and HANA powered OpenText for SAP Solutions.

It's time for enterprise search vendors to give up the numbers.