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Enterprise 2.0 News & Analysis

Collaboration Isn't Just for Knowledge Workers

Any discussion about collaboration that focuses entirely on the "knowledge worker" risks leaving a lot of employees out of the conversation. 

The Yin and Yang of Collaboration: Engagement and Analytics

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Let's face it: Getting people's attention, getting time on their calendar, getting them on the phone, getting people to collaborate on anything is like herding cats. Competing demands personally and professionally, increasing amount of information in an increasing variety of forms from an increasing number of channels -- that’s why the future of collaboration will focus on engagement and the underlying analytics that drive human behavior, productivity, efficiencies, satisfaction, revenue opportunities or other metrics impacting your organization.

Working Seamlessly Together: Collaboration Lessons from Email

Working Seamlessly Together: Collaboration Lessons from EmailA couple of months ago, I shared a vision where all information was at our fingertips. It's a nice vision for the future of work but we have a more immediate problem:

How do I collaborate with Jed in Toledo?

There have been a lot of solutions proposed. Historically they have involved software solutions that require me to work on a document on my computer, upload it to a collaboration system and wait for Jed. He will then add comments, upload a new version or do both.

The likely answer if Jed and I don’t work for the same company is that we'll use email. After all this time, email is still the most used collaboration tool. Maybe instead of declaring email as dead, we should examine why email works and apply that to our efforts to improve collaboration.

Making BYOD Work: Are New Technologies the Solution?

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It's no secret that bringing your own device to work – colloquially known as BYOD – is on the rise, with employees increasingly preferring to work on their own familiar devices than those provided by their loving employers. A Forrester study commissioned by Cisco and released last September found that employees access a variety of work-related mobile applications on their personal smartphones and tablets, including email, calendar, web browsers and company portals. 

This trend has its benefits, to be sure, but there’s also a slightly sinister side to it that has companies scrambling for solutions.

The Future of Collaboration Lies in Human Resources' Hands

The Future of Collaboration Lies in Human Resources' HandsHere we are, 2014 and still wondering what the future of collaboration is -- as if we didn't know already.

Despite all efforts to trump it or get rid of it altogether in favor of other noble concepts like cooperation, the hard truth is that collaboration has always been here. And it will continue to be here for many years to come. It's a human trait. It's our capability of getting work done together. Effectively.

It's a Big World: Collaboration Tools Need Global Reach

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Our most used communication and collaboration apps have little understanding of today’s multilingual, multicultural, multinational businesses. They don’t reflect the nature of the modern workforce or the nature of globalization.

Internationalism in software is equated with localization, end of story. So what can we do about it?

'Just Say No' to Native Social Features

Native Social Features, the Gateway Drug to Enterprise Information SilosThe gateway drug to enterprise information silos

We were all warned about the danger of gateway drugs. Just one moment of indiscretion using Bad Thing X would undoubtedly lead you into a lifetime of abuse of Bad Thing Y, which would eventually ruin your life. After that, you might start skipping school, join a rock band, get a tattoo or drive off in a Volkswagen Beetle for the summer with no distinct purpose.

The same rule applies in enterprise software, where lightweight native social features inside purpose-built business applications are Bad Thing X. Today, there is a real problem threatening companies attempting to become a truly social business: lightweight social features baked into purpose-built software are the gateway drug to collaboration failure.

Managing Work-Life Balance in an Always On Enterprise

Managing Work-Life Balance in an With the amazing technological advances of the past two decades, pervasive connectivity has become commonplace for the majority of employees. Thinking back even just 20 years ago, who could have imagined the access to information we carry around every day in our pockets and purses?

The Future of Collaboration is Right Under Our Noses

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What's the future of collaboration, exactly? More to the point, what's the future of collaboration in the enterprise?

You might be tempted to think there are no easy answers, but on the contrary, it might be closer to the truth to say the answers are right in front of us. It might be a hoary old cliché, but the future really is -- wait for it -- here today. In consumer products. The consumerization of IT is far from over, and there's a few key currents in consumer usage patterns that we really should pay attention to.

CMSWire Tweet Jam: The Future of Collaboration #SocBizChat

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Collaboration comes up frequently in discussions of workplace productivity, but are we all on the same page on what it means? Have the tools introduced in the digital workplace aid collaboration or complicate it? What next steps do businesses need to take to move forward with collaboration? Find out tomorrow during our Future of Collaboration Tweet Jam!

Separating Collaboration from the Collaboration Tools

Separating Collaboration from the Collaboration ToolsSearch for the term “collaboration” in Google or Bing and you get more than 90 million hits. Wikipedia lists more than 120 software products claiming to support collaboration in one way or another. Have we become collaboration, or more specifically, collaboration technology obsessed?

Collaboration has been around for millennia. Webster tells us that to collaborate is merely to “to work with another person or group in order to achieve or do something.” What could be simpler or more straightforward than that? Why should it be so much in today’s spotlight?

On the surface it seems we’re making collaboration into something very complex and tightly bound up with the latest technology trends. Our view of what collaboration should be and how we should enable and support it appears to be increasingly shaped by the technology tools available to us.

Collaboration is Broken and We Need to Fix It (Soon)

Collaboration is Broken and We Need to Fix It (Soon)According to McKinsey, knowledge workers spend a whopping 19 percent of their day searching for information and expertise. Why?

Take any one task and look at all the applications you use to get it done. Look at all the people you need to involve to do it. Look at all the time you waste switching between apps, foraging for information, searching for expertise. Think about when the process you're following was created (hint: probably in a bygone time when business moved slower).

Frustrating, irritating and demoralizing, isn't it?

The 6 Changes Needed to Overcome Collaboration Skepticism

The 6 Changes Needed to Overcome Collaboration SkepticismFacebook celebrated its 10th birthday last week. It, along with other social networks like Twitter, have transformed our personal lives, especially over the last five years. This has only sped up with the constant access our mobile devices give, which allow us to instantly and effortlessly connect with friends. 

What's holding enterprises back from reaping the same benefits?  

Microsoft Loves Yammer: Boosts Integration with Office 365 for Education

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If Microsoft’s strategy for Yammer and its integration into the wider portfolio got off to a shaky start after the acquisition in 2012, it now appears rock solid. Over the past few months, the company has announced tight integration with a number of apps, with special Yammer love for Office 365.

This week, Microsoft officials noted that Yammer Enterprise will ship with all Office 365 Education plans for no additional cost, as of April 1. Currently, education customers can use free Yammer Basic.

The Radioactive New Age of Social Business

The Radioactive New Age of Social BusinessThe concept of the social business has been lauded for years as the combination of social collaboration and existing business processes. However, the reality of social business has been difficult to achieve for many businesses for one fundamental reason: Social networking and collaboration is fundamentally a radioactive technology.

What does this mean and how does your company need to plan for social radioactivity?

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