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Enterprise 2.0 News & Analysis

What's the Customer Experience when Everything and Everyone Is Connected?

What's the Customer Experience when Everything and Everyone Is Connected?

As humans, we yearn for connection -- and while our tools will always change, the principles and desires that drive us stay the same. As our communications tools improved, the radius of our connections increased -- until the whole world was at our fingertips. Now, we are moving into a time when our connected devices are helping us connect to the world around us, in ways we couldn't dream of.

Social Business: The Next Big Thing is Already Inside #IBMConnect

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The smart business of today (and tomorrow) will use technology to make better decisions by leveraging the cloud, big data analytics, mobile and social.

As these four forces converge, businesses will be empowered to scale one-to-one, personalized experiences both inside and outside the walls of the company, hire the right people, capture knowledge across the organization and innovate quicker. These are the central themes emerging at IBM Connect 2014.

But I want to discuss another topic that (thankfully) has been given visibility, prominence and significance at this conference. Today, let’s look at the massive role that the employee plays in the development of a social business. But first ...

Is IBM's 'Mail Next' Just Google Plus for Enterprise Email? #IBMConnect

social business, Is IBM's 'Mail Next' Another Google+ for Enterprise Email? #IBMConnect

IBM’s new social business enterprise email collaboration software “Mail Next” is a “great idea” and “represents the natural convergence of social and email.”

While he's a fan, however, the platform announced at this week IBM Connect 2014 in Orlando, Fla., is not all that original, said Tom Petrocelli of Neuralytix, a New York City-based IT market research and consulting firm. “It’s basically what Google has already done with Gmail, Google Plus and Hangouts,” Petrocelli told CMSWire. “We are seeing this type of convergence in other places: Microsoft also has the pieces and similar functionality in its outlook.com platform or Office 365 plus SharePoint and the Yammer offering.”

Comindware Integrates Project Management, Social Collaboration

Attention, project managers. A new platform called the Comindware Project, integrated with social collaboration, is being released this week. The integration makes you wonder why more PM tools are not fully integrated with social capabilities. 

IBM's Mail Next: Original in the Social Business Enterprise? #IBMConnect

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IBM's new next generation web mail experience is creating the most buzz among attendees at the IBM Connect 2014 conference in Orlando, Fla. today.

The new solution — called "Mail Next" — is being hailed by many on Twitter today as an innovative, exceptional mail experience and a new way to consume and manage email through social-like capabilities.

Some are even calling it the death of Lotus Notes, and one conference attendee and IBM itself confirmed with CMSWire that IBM is, in fact, rebranding toward its IBM Connections brand.

New Patterns of Collaboration in SharePoint

New Patterns of Collaboration in SharePointSharePoint has come a long way in the past decade. In this, the final installment of my three part series, we'll be looking at the new capabilities introduced in SharePoint 2013 that change how companies can collaborate -- remember, if you’re still treating SharePoint like the Web-based file share it was in 2003, it's time for a reappraisal.

A Look at Social Media and the Law

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Social media can be a boon for a company, but the complexities of liability and compliance can transform it to a bane. To help firms navigate unsettled waters, an international law firm created a free online webinar on social media legal policies.

Actiance Captures Enterprise Social Media Data in Alcatraz

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Social business is the norm for most companies these days. But those enterprise social conversations can be hard to track and re-assemble if a company has compliance or other legal requirements.

This week, governance platform provider Actiance revealed a cloud-based archive designed to accommodate the context of social media, a new product that goes by the catchy name of Alcatraz. 

Another One Bites the Dust: RIP Microsoft Exchange Server 2003

Along with Windows XP, life support is running out for Microsoft Exchange Server 2003. If your business is still running this 11-year-old mail, contact and calendar server, prepare to face a black hole when it comes to future problems.

With many businesses already using one of the server's three future generations — and with alternatives like Zimbra, Novell GroupWise and others — what will laggards pick when they finally move on? Cloud-based office solutions are just one appealing option.

A Square Peg in Round Holes: Using SharePoint for Multiple Solutions

SharePointSquarePeg.jpgWhen I discuss SharePoint's value with various decision makers one thing always comes up: the value of using it as a single platform to fill multiple needs within an organization. Companies may have initially implemented SharePoint as a way to collaborate and share data, but then find they also have the tools needed for a corporate intranet or public website. An initial investment provides a path for multiple solutions. This, for many reasons, can be a very appealing approach.

Designing Beautiful Organizations is Within Our Reach

Designing Organizations to Awaken Beauty is the Call of Our Time"The human soul is hungry for beauty: we seek it everywhere – in landscape, music, art, clothes, furniture, gardening, companionship, love, religion and in ourselves. When we desire the Beautiful, there is a sense of homecoming. Some of our most wonderful memories are of beautiful places where we felt immediately at home. We feel most alive in the presence of the Beautiful for it meets the needs of our soul … to awaken beauty is the call of our time."  -- John O’Donohue

“The human soul is hungry for beauty.”

Not just in music, art or clothes. We yearn for beauty at work, in our communities and in the products and services we buy.

Don't Let 2014 Be the Year of the Ostrich: Stop Ignoring Rogue IT

Don't Let 2014 Be the Year of the Ostrich: Take Action on Rogue ITWhat do global warming, international terrorism and rogue IT have in common? More than you might think. All three have the potential to cause serious damage, and all three are ticking time bombs that will go off if we ignore them. But despite concerted efforts to deal with the first two, nothing is being done to deal with the third.

My Recipe for a Perfect Intranet

How to Build the Perfect IntranetIs it possible to build the perfect intranet? Like any project, there will be a unique set of requirements that dictate the exact nature of the solution -- things like integrating with line of business systems or mimicking a corporate website look and feel. But intranet design is now a mature enough discipline that I think it is possible to break down the "perfect" intranet into a number of key areas.

NewsGator Bids Farewell to Its Name, Becomes Sitrion

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Shakespeare may have understood the true nature of roses, but he didn’t understand branding. Brand names can tell a lot about a company, but when a company’s focus changes, sometimes its name still points in the old direction. That’s what happened with NewsGator, which has now changed its name to Sitrion.

How Nat Geo Built One of the World's Best Intranets

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All told, it was a 30-month project that began with a request: Improve the intranet. So National Geographic did just that for its employees -- and got some international recognition in the process.

Nielsen Norman Group named the 126-year scientific and educational institution as the creator of one of the world's 10 best intranets in its 14th Annual Intranet Design Contest earlier this month.

This year's winning teams and their intranets are showcased in Nielsen Norman Group’s new 319-page report “Intranet Design Annual 2014: The Year’s 10 Best Intranets” (it costs $248 to download).

This week, CMSWire talked to Keelin Vaccaro, internal communications director at the National Geographic Society. Vaccaro led National Geographic’s complete redesign of its intranet, transforming the site from a static communications vehicle to an interactive, social site.

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