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Enterprise 2.0 News & Analysis

CMSWire's Top 10 Social Business Stories of 2014

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What social business stories intrigued readers in 2014? Technology stories about what is working — and what is not — were popular, not surprisingly.

Readers also gravitated to articles that examined deeper trends underway in the workforce. But why listen to me rehash these themes when you can read them first hand yourself?

CMSWire's Top 10 Hits of 2014: Information Management

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The problem about information management is that, in reality, there is little management around most enterprise’s information. New technologies enter the market, old ones are upgraded and the mass of information that is contained in enterprise silos just keeps getting bigger.

Leaving aside the big data space in 2014, which we look at elsewhere, there were a number of initiatives over the year that caught the attention of a lot of people, even if the information management space is just as chaotic as it was at the beginning of the year.

A Look Back: Making Sense of Social Business Trends

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2014 wasn't the year Facebook staked an unshakeable claim for the hearts and minds of brands and consumers. By the time Jan. 1, 2014 dawned, that had already happened.

2014 also wasn't the year that companies became savvy in their use of social media to promote products. Corporates had been there, done that.

Nor was 2014 the year when mobile became a tour de force or the Internet of Things become more reality than theory or collaboration technologies began to offer deep value-add to firms. All of those trends were already underway and headed for true north.

Rather, 2014 was the year this whole wondrous mix of technologies, developments and strategies came together in a coherent approach under the vague umbrella of social business. And come together they did.

CMSWire Top Contributors 2014 - Jed Cawthorne

2014-22-December-Jed-Cawthorne.jpgJed Cawthorne describes himself as an enterprise information management, enterprise content management and collaboration evangelist. His goals are to improve information sharing, process management, content management and social collaboration to create 'knowledge enabled' organizations. In addition to teaching Information Management part-time at University of Toronto, Jed keeps busy with projects for the Legal, Compliance and Investigations & Security teams — as well as writing inspiring posts for CMSWire readers.

CMSWire Top Contributors 2014 - Hyoun Park

2014-22-December-Hyoun-Park.jpgHyoun Park is a prolific tweeter — and much more: A Boston University MBA-trained marketer, a trained social scientist with experience in cross-cultural gender studies and an industry analyst covering social technologies, mobility and enterprise communications. Did we mention he has experience with Moneyball — the analytic quest for success in baseball — as well as other kinds of predictive analytics? We'll make a prediction of our own: You'll enjoy all of Hyoun's posts on CMSWire in 2015.

CMSWire Top Contributors 2014 - Deb Lavoy

2014-22-December-Deb-Lavoy.jpgCreativity and intelligence depend on making connections between disparate bits of information. If you haven't had the pleasure of meeting Deb Lavoy in person, her articles are a close second to seeing what this looks like in action. Deb pulls in references from art, from science, from literature and life and helps us connect the dots into one coherent picture of what great companies can achieve.

CMSWire Top Contributors 2014 - David Lavenda

2014-23-December-David-Lavenda.jpgSome people see a full time job as, well, a full time job. Contributor David Lavenda manages to balance his full time job with completion of a graduate degree in Science, Technology and Society and contributions to multiple outlets, including CMSWire. Underachiever.

David is fascinated by the interactions linking people, organizations and technology and has been named an  International Scholar for the Society for the History of Technology. All this while retaining a sense of humor.

 

CMSWire Top Contributor 2014 - Bill Ryan

2014-22-December-Bill-Ryan.jpgBill Ryan's belief in the power of social at work can be seen in his work, in his Twitter feed where he tweets about social extensively and in his writing. He strives to help people reach that "eureka" moment when they see where social fits in their business processes. Bill has been an active member of the CMSWire community in both the comments and the social feeds and we feel lucky to have brought him over to the editorial side of the site.

Delivering Contextual Experiences Drives Business

In a February 2014 industry brief, Forrester Research defined the Engagement Workplace: the next generation business user experience “that empowers employees using any device to take the next most likely action in their moments of need.” In a subsequent report, Forrester noted that in the Engagement Workplace, the

end user experience [will] help workers focus on their jobs by integrating multiple investments, including employee self-provisioned (cloud-based) applications, collaboration applications, and line-of business applications, which are all mobile-enabled and in the context of business results.”

To understand the practical implications of these findings, harmon.ie recently commissioned Forrester Consulting to conduct a custom study of US IT decision makers to explore the business use case of cloud-based technology investments and how they plan to develop the optimal end-user experience within their organization.

The Real Force Behind the Digital Workplace

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The digital workplace is grabbing much of the spotlight these days as interest in moving from physical to virtual workspaces grows. Given our heritage of “clustered workplaces” dictated by the lack of transportation and communication resources in the 18th century, such a movement would seem to make eminent sense.

While a lot of the attention focuses on the availability and use of the technology that make it possible, there is a second major component to a digital workplace: the workers who, in the end, will make it succeed … or not. Because the tools alone don’t usually do the work, our primary concern should be on the workers and the organizations in which they work.

What's Hot and What's Not in Enterprise Mobility Trends

2014-22-December-Cell-Phone-Ski.jpgMobility has been a hot topic in the enterprise space for nearly two decades, but the times have changed since the world was dominated by Blackberry and Palm. The enterprise mobility space is now a robust, highly specialized, and rapidly responsive environment where even Microsoft allows users to edit Office files on third-party mobile applications.

Why? User experience, integration and productivity rule the market. And for IT administrators, understanding the trends that drive this ever-changing marketplace is crucial.

Electricity Transformation Strategy

Imagine it’s the early 20th Century and electricity is all the rage. Companies are hiring Chief Electricity Officers and the hottest topic for boards is how to develop an effective Electricity Transformation Strategy.

Digital Workplace = Connected Workplace

It’s a given: thriving companies in the global marketplace need a high-quality digital infrastructure to sustain and scale success, yet internal user experience (UX) is often an afterthought.

Why? Maybe because we forget the most basic reason why digital infrastructures need to exist. At the root of all information exchange is: connection. At the root of all connections are: human beings.

As sophisticated as systems can ever become, their use and impact are limited by the extent to which people adopt them. Employees are people, ergo: they’d better be enthusiastic adopters of your systems, or else! Fortunately, connection appeals fundamentally to most people. Digital workplace systems must make it compelling, intuitive and relatively easy to connect people with others (including customers), information, ideas and even a sense of community.

Getting Culture Right is Key to Modern Success

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Many companies start out being exceptional. But as they grow, there is a dark, powerful force that pulls them towards average. While many things can cause this, one of the most overlooked is an organization’s attention, or lack thereof, to fostering positive culture.

Whether you like it or not, organizations have a culture -- a shared set of values and beliefs that help define the way that employees think and act at work. So, rather than letting it fall to the wayside, why not make it one you love? 

Prediction for 2015: The Fall of People, Process and Technology

2014-18-December-Strike.jpgI don't know how many more years I'll be able to keep it up -- every year I try to make predictions that are unique, bold and a little bit against the grain. Last year I predicted the rise of lefties, two years ago I went with big data finding an Andy Warhol all of its own. This year I'm going extra bold, and extra big: I predict an age old enterprise IT axiom -- People, Process and Technology -- will wane and emerge anew as People, Perseverance and Technology.

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