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Enterprise 2.0 News & Analysis

Open Up Your Digital Workplace

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Who works for your organization?

Employees probably come to mind first, but usually there are also contractors, contingent or seasonal workers, some consultants, agencies that you outsource to, partner organizations or even whole service departments like payroll that are outsourced.

All of these people contribute to what you do and represent a spectrum of relationships. But often our digital workplaces fail to reflect these nuances, instead reducing it to a black or white, “inside the firewall or out.”

The Million Dollar DevOps Question

2015-23-February-Question.jpgEveryone is trying to define DevOps. Whether it's a three page white paper or an annotated diagram/model, this is perilous territory as the most vibrant thing in the DevOps movement is its lack of a singular definition (i.e., a litmus test). Instead of asking "What is DevOps?" maybe we should be asking "How do you DevOps?"

Do Enterprises Need a Secure Texting App?

Texting apps like WhatsApp, SnapChat and Viber are all the rage in the consumer space. But what about texting apps for the enterprise?

With more companies embracing bring your own device (BYOD), it's logical to assume there's a need for a secure enterprise texting solution. As Shaun Smith, technology practice director at Xceed Group, noted, that BYOD has its benefits — as long as companies conduct due diligence and weigh those benefits against the possible risks.

Enter ArmorText, a Reston, Va.-based company that's developing a secure messaging client for the enterprise, targeted specifically at those in regulated markets. The company has already raised nearly $2 million in outside funding.

ArmorText is positioning itself as the answer to BYOD security concerns: It claims its products and services will make BYOD the rule in the workplace rather than the exception.

Too Many Apps: The New World of Information Overload

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“Did you see my post on Yammer?”

“I didn’t see your comments; didn’t you see my email?”

“I knew you wouldn’t see my email, so I sent you a text message … and a WhatsApp message”

“I was waiting for your call; didn’t you see my LinkedIn update?”

It’s only Monday, but I am already behind. I periodically checked email over the weekend. I thought I could short-circuit the stress of dealing with too many messages on Monday morning, but checking email is not enough anymore. Because while I kept my Inbox empty, I didn't keep up with LinkedIn, Twitter and Yammer … and I missed some important developments. 

The Problem with IT and the Digital Workplace

Technology is what drives the digital workplace and yet for many business executives, the IT department is being seen as less and less relevant.

10 Collaboration Trends for 2015

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Companies of all sizes have adopted collaboration tools, but many still struggle to find tools that meet all of their needs. The following trends come in part from data and conclusions from a recent survey of over 500 practitioners. Vendors should pay attention as some of the findings show areas for improvement.

Rethinking Work with Office Graph and Delve

Microsoft began rolling out Office Graph and Delve in September of last year and by now, most tenants have access. So now's the time to think about how we can use them in a more conscious way.

Here are five reasons how and why these new tools can change the way we work, and maybe even how we think.

The State of the State of Community Management Report

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The Community Roundtable released its first State of Community Management (SoCM) report in 2010. And in the ensuing five years, the report (and the discipline that it covers) has matured from a collection of disparate practices to a set of measurable competencies with proven business value.

While many community managers still face challenges identified early on -- most notably underfunding of projects -- they now have a set of tools and benchmarks by which to gauge progress, set goals and measure success.

3 Tips to Power Your Knowledge Management Initiatives

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With so much emphasis on how organizations need to be more human to connect with and satisfy their customers, a new report reveals insight around a Gartner prediction that’s decidedly unhuman: "By the year 2020, customers will manage 85 percent of the enterprise customer relationship without ever interacting with a human."

Quoted in the report, The State of Knowledge Management, the prediction sheds light on the growing self-service economy, while illustrating the importance of knowledge management (KM) across the enterprise.

However, the report, developed by thinkJar Research and sponsored by IntelliResponse, also notes 44 percent of organizations still don’t have a KM initiative in place. Further, it shows that 83 percent of customer experience professionals polled understand knowledge management concepts and tools, but still need to learn more and improve.

Discussion Point: Should Work Related Email Stay at Work?

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German Labor Minister Andrea Nahles has floated the idea of "anti-stress regulation" in which companies would take steps to reduce workplace tension. Chief among these measures would be a ban on employers contacting employees after hours, by phone or email.

Nahles even commissioned Germany's Federal Institute for Health and Safety at Work last year to come up with a report on the feasibility of a possible law to protect workers from stress caused by smartphones and constant contact with their bosses.

The report could generate legislation that would ban employers from contacting workers after office hours. But the report is only expected to be released next year, and German Chancellor Angela Merkel, Nahles' boss, has already discouraged the idea of a contact after-hours ban.

So for now the idea remains just that — only an idea.

But it was an idea heard around the world. And as workers in the US continue to struggle with their increasingly muddled work and personal lives, smartphones at their sides and visions of email dancing in their heads, we wondered … is it such a crazy idea, after all?

Get Ready for the Age of the Intrapreneur

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We’re all familiar with entrepreneurs: the romanticized dreamers, innovators, explorers, who chart their own way in the business world. We praise their perseverance, resourcefulness and visionary approach. But it’s improbable that everyone who exudes these traits will set off to create his or her own business. A term has grown out of the understanding that there are plenty of companies that employ individuals with entrepreneurial qualities -- intrapreneurship.

Too Much Information: Managing Distractions in the Workplace

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Sure it's OK to check Facebook or send a personal text while at work. That is, if you can find the time between keeping up on Yammer, collaborating over Skype and shoveling through the 125 emails the average office worker receives daily.

And, of course, that's in addition to completing your assigned tasks.

The problem here is information overload. Workers are so distracted — and frustrated — by frequent interruptions that it's costing US companies an estimated $588 billion a year in lost productivity. Often, this leaves employees feeling stressed out, sometimes long after leaving the office.

Between social networks, personal and professional email, phone calls and collaboration tools, the average worker is distracted every 11 minutes, according to a study by the University of California at Irvine.

Microsoft Ups Its Productivity Play With New Calendaring App

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It may seem like Microsoft CEO Satya Nadella is talking big sky when he makes bold statements, claiming his company will “reinvent productivity for a new generation,” a generation whose professional and personal lives are spent primarily in mobile apps and in the Cloud.

But if you look at what he’s been able to accomplish since last summer, it’s kind of daunting. Now you can not only access Office and many of its individual components via almost any mobile device, but your experiences with Microsoft’s apps are also on par with the best of what can be found in the App Store or on Google Play.

And if there’s a place where the Redmond, Wash. tech giant falls short, it doesn’t stay that way for very long. Not on Nadella’s watch.

You Go Girl! Jive's Got a New CEO

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Silicon Valley isn’t known for its plethora of female CEO’s, but now it can proudly claim one more — Jive Software’s Elisa Steele.

Steele, who joined the social business software provider only 13 months ago, has proven herself in short order. She started as the executive vice president (EVP) of strategy and chief marketing officer in January 2014, was promoted to EVP of marketing and products last August, and to president of Jive in November when former CEO Tony Zingale retired.

Open Source Jahia Raises $22.5M to Grow Enterprise Clients

Jahia is getting a $22.5 million cash infusion from Invus, a New York City-based investment firm, the Geneva, Switzerland-based open source content management system (CMS) vendor announced today.

The funds will help CEO Elie Auvray grow Jahia's customer base, especially in the enterprise space. Auvray told CMSWire the company plans to further develop its user experience platform to improve integration with third-party platforms — an apparent sign of more more technology partnerships to come.

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