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Enterprise Cms News & Analysis

No Country for Old Sales Reps

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Software sales is not the most venerable vocation in the ECM industry. It might be the least. Really good reps are few and far between.

You know the old saying that “no man can serve two masters”? It takes an exceptional human being to cope -- week-in and week-out -- with the frontline pressure of delivering revenue to their company while at the same time thinking strategically about their customer’s needs and serving their best interest.

More SharePoint 2013 Search Tips for Power Users

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As a power user of SharePoint you may wonder how to make the most of all of the search features in SharePoint 2013. We covered Continuous Crawl, Content Search Web Part and Query Rules previously, so let's take a deep dive into Search Schema and the new Refinement Panel.

Keeping SharePoint In Check with Information Governance

Historically, SharePoint was thought to cause as many information governance problems as it solved. The 2001 to 2003 versions did not show Microsoft putting much effort into helping customers with information governance. But after the massive take up of SharePoint Portal Server 2007 licenses, and the often negative conversations coming out of the sizable SharePoint user community, Microsoft started to take governance issues seriously. Governance-focused sessions started popping up at the conferences, and governance articles and check lists made an appearance on TechNet.

Buyer Beware: Demystifying Open Source Software Licenses

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Not too long ago, acquiring software was pretty easy: gather requirements, meet with vendors to evaluate products, select the winner. Legal review took place late in the process, and the final terms that both customer and vendor could live with were generally agreed to quickly.

That was then. This is now.

Microsoft Leaks Offer a Glimpse of SharePoint 2016

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Microsoft has started leaking news about SharePoint 2016 — and they suggest the company plans to showcase an early edition at Ignite, its upcoming all-in-one conference for everyone from senior decision makers, IT pros and "big thinkers" and to enterprise developers and architects. 

In a just released podcast, Bill Baer, senior product manager for SharePoint, said the company will offer a look at the latest version of SharePoint at the conference, which will be held in Chicago from May 4 through 8.

What Information Managers Can Learn from Athletes

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Have you ever read the biography of a champion athlete? I love reading biographies, but these are my favorite. They usually go a little like this: the future champ starts off as the underdog, but through a mix of talent, strategy, grit and determination becomes the victor. Books about using the principles of sports in corporate strategy are also good reads, although I was probably the last person in America to read “Moneyball.”

All this reading makes me think about applying championship strategies to information management. As in, why don’t we? We should.

Embracing Change in the Digital Workplace

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Today we begin a new beat here at CMSWire: software-defined systems.  I know. Your marketing buzzword alarm has just sounded, and you may be wondering just how quickly you can reach for the Back button. 

But follow me a moment.  If you’re one of the many dozens of readers I’ve collected over the years, you know that I’ve never been one to swallow the bait — or more importantly, to pass it on to you so you’ll swallow it.

Up to now, technology publications have treated hardware and software as separate fields from one another, as different as geology from astronomy.  So the applications that businesses ran, such as content management systems, were believed to be of interest to a person unique from the one who buys the processors or rigs the network.

But something very important happened in the past five years:  The systems on which services such as the content management systems (CMS) ran moved from a hardware platform to a software platform.  Rather than processors running the CMS — or the enterprise resource planning (ERP), business process management (BPM), digital asset management (DAM) or customer relationship management (CRM) — new classes of processors sustain the software that runs the CMS.  That layer of software, made feasible by virtualization, is fluid, flexible and mobile. 

Success Means Back to Basics for Content Management

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It's a crazy world in content management these days. The dying term "enterprise content management" lives on out of sheer momentum. Information governance is on the rise. The cloud is making everyone reconsider their basic understanding of how they build and deliver business solutions. Mobile devices have returned IT departments to the manic days of early laptops. And the Internet of Things threatens to overwhelm IT before they finish tackling mobile.

Established vendors scramble to look relevant and innovative in the midst of the chaos, while new vendors strive to poach the most dissatisfied customers. Roadmap discussions share features that are two years too late or are subject to immediate change because the technology is shifting too fast.

'Managing Chaos': The Long, Winding Road to Digital Governance

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Governance is a lot of different things to a lot of different people. For records managers it's all about metadata. For C-level managers it's a way of preventing lawsuits. For others it's an organizational straitjacket.

This week Lisa Welchman published her much anticipated book on digital governance, "Managing Chaos." Welchman is a recognized expert in the digital governance field and president of Digital Governance Frameworks at ActiveStandards. I could't wait to read this book. And (spoiler alert) -- I was not disappointed.

EMC, Hippo Partner on Content Management for the Digital Era

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It's long been a dream of content management solution providers from both sides of the street to offer Enterprise Content Management (ECM) and Web Content Management (WCM) capabilities under one roof to help companies optimize their information assets and provide enhanced customer experiences.

And while it's an impressive vision, single vendors have seldom realized it. Managing enterprise information — and leveraging it to inform and present web and (now) digital experiences — are different things.

EMC Documentum tried to do both with Web Publisher, a product it ceased developing in 2010. Alfresco tried as well, but it now seems to be steering customers toward its web content platform partners.

The better solution: collaborative efforts between WCM and ECM providers to deliver best of breed solutions for their mutual customers. And that’s precisely what the teams at Hippo and EMC’s Enterprise Content Division (ECD) are doing today as they bring to market an enhanced integration between Hippo's web content management system (WCMS) capabilities and EMC Documentum’s ECM platform.

Microsoft Sends Productivity to the Stratosphere via Cloud Integrations

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If Steve Jobs were still alive, Microsoft CEO Satya Nadella would give him a kiss. Ok, maybe that’s going too far, but a hug or a warm handshake certainly isn’t. After all, that’s what Nadella offered Salesforce CEO Mark Benioff.

Today Microsoft announced that Office for iPad and iPhone — which have seen more than 80 million downloads to date — is also available for third-party storage providers via an open API. “We want Office to be the preferred way to work with documents no matter where they’re stored,” said Kirk Koenigsbauer, corporate vice president for the Office team.

Or as Damon Tompkins, corporate vice president of worldwide sales and marketing at Microsoft partner Metavis recently explained in a blog post, Microsoft "plans to be the go-to for all you do, in other words, it wants to be your gateway to the cloud.”

Are E-Signatures the Missing Links in Paperless Offices?

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The paperless office is still a dream.

While there are plenty of possible reasons, the most likely involve a combination of technology and management — and, some claim, the failure of even organizations with enterprise content management (ECM) in place to adopt an e-signature strategy.

The problem is not a lack of available e-signature solutions, but the failure of C-Suite executives, including Chief Information Officers, to deploy or develop IT strategies that include digital signatures because of security and legal concerns.

AvePoint Update Looks Ahead to SharePoint 2016 Release

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Some Service Packs have long and useful futures. Some just crawl away under the IT bed and expire.

AvePoint’s new DocAve 6 Service Pack (SP) 5 falls into the former category. Given the fact that it provides an enterprise-class infrastructure management platform for SharePoint 2016, it seems assured of a long life.

Though how it will work with SharePoint 2016 is not completely clear given the holes in what we know about this pending product, John Peluso,  vice president of Product Management at AvePoint, told us there is enough information to know that DocAve 6 Service Pack  5 can manage hybrid deployments for the new SharePoint platform, too.

Information Management Challenges in the Cloud and Mobile Era

2015-13-February-Uphill-Climb.jpgAlthough technology is one of the great enablers, for every issue it addresses, it brings new ones to replace it. Take information management. It has changed beyond recognition over the last decade. Enterprise Content Management (ECM) systems have made the storing, management and use of traditional content easier than it would ever have been thought possible.

But other technologies have meant that the sheer volume of content in a modern enterprise is growing at a rate that makes keeping track of every last plan, proposal, video, tweet, email, white paper and article a thankless task.  

Where Should Information Governance Live?

2015-12-February-tent-city.jpgThere are some perennial questions in the world of Enterprise Content Management (ECM) consulting. What is the most common reason ECM fails? What is the most important element in good governance? Can’t we just use one tool for all our content?

Most of the time, these are straightforward to answer (lack of defined business benefits, executive support, no), but there’s one that is not only perennial but, to me at least, extremely difficult to answer: where should information governance live?

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