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Enterprise Cms News & Analysis

A Future for Commercial Search

2014-10-December-Monopoly.jpgMany business managers -- mostly in IT -- try to develop an investment case for enterprise search. This is impossible. Search is only one element in the decision-making chain. The question to ask is whether all relevant information has been found to ensure that the decision (based partially or totally on this information) is in the best interests of the organization.

There's another aspect of ROI. 2014 has been marked by a significant level of financial investment in open source search. Venture funds are not charities, they expect a good return on their investment. While some of the businesses they back will not make an acceptable return, this means that others in the portfolio have to over-deliver to ensure that the investments pay off.

Why Your Videos Belong in SharePoint

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Do you find yourself watching more video at work these days? If not, you will soon. And integrating that video into your content management system (CMS) will be essential to helping your audience use it productively.

The ins and outs of enterprise videos were examined yesterday in a CMSWire webinar entitled: "Making Video Communication Easier with SharePoint." The session, which was sponsored by RAMP, can be watched here or at the end of this story.

RAMP Product Manager Brian Prigge, the company's SharePoint architect, explained the rapid rise of video in the enterprise, and in particular, its transition from a big production effort by the marketing department to an off-the-cuff effort by ordinary employees.

The State of Information and Cyber Security

2014-09-December-Guard.jpgThe ways in which criminals are attacking us are changing constantly, in a cycle of new method -- defense -- new method -- defense, and so on. If an organization is not able to adapt at speed, it is (at speed) becoming vulnerable and an easy target.

Similarly, an organization needs to be able to detect attacks, especially attacks using a new method, if it is to respond, limit the damage and harden its defenses.

Few organizations can do all of this with only internal resources. Every sane organization should partner with specialized organizations that have the ability to monitor what new attacks are being used now or will be soon, and then help the company respond with new defenses. 

Stop Pulling Teeth: A Better Way to Classify Documents

2014-08-December-Dentist.jpgThere are really only two ways to get your content classified: You require manual tagging by setting fields as required, or you use automation and stop fighting your users.

People hate to upload a document only to find that there's a half dozen fields to fill in before they can finish the upload process. This approach may seem easy, but often times it creates a love/hate relationship with SharePoint -- users see it as a limitation of SharePoint and will turn to a file share or Dropbox instead.

Alternately, they take the easy way out and fill the fields with the first entry in the drop-down, resulting in metadata that is populated, but wrong. Required manual tagging becomes yet another thing users have to do to get their work done.

3 Takes on the Future of Document Management

When you're choosing document management software (DMS) you have to look to the future. Whichever platform you select will impact the way you do business for the next five to 10 years at least -- so don't  be shortsighted when making your decision.

Enterprise content resides on all web environments and so integrations between DMSs and Web CMSs are becoming crucial. So the importance of “future-proofing” document management was top of mind for me when I attended Amplexor’s Future of Document Management event in Belgium last week. Amplexor designs, builds and runs DMS projects for enterprises. With over a decade of experience in the Enterprise Content Management field, it knows who the visionaries in the field are. On Nov. 20 it got them all in one room.

OpenText Buys Actuate: Beginning of a New Era for ECM?

When content management was introduced in the 1980s, it was cutting-edge, even bleeding edge and promised to transform the ways in which we work and do business. Getting “the right information, to the right people at the right time” was its promise. Much of that its promise has been realized, at least in terms of what we thought of as “information.”

But the world, back then, wasn’t digitized the way it is today. Data was far more static and when we heard “tsunami,” we thought of a dangerous wave of water rather than a wave of information that held the potential for tremendous opportunity. How times have changed.

And for content management vendors, today’s world of big data, small data and analytics opens the door for transformation. By harnessing their existing offerings and leveraging 3rd platform tools, enterprises will be able to engage with their customers and employees in more valuable ways — whether they ‘re pushing the right offerings to customers more intelligently, learning more about which products and services to put to market, becoming alert to customer problems before they become big problems and working more intelligently and more collaboratively with employees and business partners.

An ECM Space Oddity: Still Chaotic After 6 Years, 2001 Stories

2014-02-December-Odyssey.jpgSometimes — and in some areas of IT — you feel like you’re going around in circles. Enterprise content management (ECM) is a case in point.

Six years and 2001 posts ago, when I started covering ECM for CMSWire, the single biggest issue was the struggle to keep content chaos at bay.

Fast forward to last week and the problem remains. Social media, customer experience management, digital marketing and big data management have emerged as driving forces across the content industry, but the cruel reality remains.

Effective content management still eludes many, many enterprises.

Look Who Just Became the Dropbox for Business

Every Enterprise File Sync and Share vendor that is trying to be Dropbox for Business can now take a seat because the actual Dropbox for Business has you beat.

With more than 300 million individual users, Dropbox has become pervasive in our lives, and we’re no more likely to refrain from using it on the job than we are to leave our mobile devices at home when we go to work.

We’d like to do this with our employer’s blessing, of course, and come tomorrow we’ll be one step closer to being able to do so. That’s because Dropbox is opening its API to developers to create enterprise applications and apps on top of the Dropbox for Business platform.

How to Interpret the Gartner ECM Magic Quadrant

2014-01-December-Interpreters-G20.jpgAmong the many tools organizations use to evaluate enterprise content management (ECM) solutions lies Gartner's research, specifically its Magic Quadrant (MQ), which scores ECM solutions and solution providers in specified categories. But before you turn to the MQ when seeking your next ECM solution, take the following factors into consideration.

What Comet Landers Can Teach Us About Metadata

2014-26-November-Rosetta-Earth.jpgThe recent success of the European Space Agency (ESA) sending the Rosetta probe in orbit around a comet, and the more bittersweet successful landing of the Philae lander has made me nostalgic for the days when I worked with space scientists.

You Don't Need New Toys to Succeed at ECM

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Victory!

We finally did it.

My wife and I have been threatening to throw away, donate or sell the majority of our kids' toys for years. If you are a parent you know the drill. You've accumulated a massive horde of cheap plastic dolls and plush animals with enormous cartoon eyes. Every birthday, Christmas and (let's be honest) trip to the grocery store adds to the collection. Then after what seems like mere hours that toy joins the others in the trash heap you generously refer to as a "play room."

We all know this is the pattern and still most of us fail to correct it or clean up the junk. I'm happy to say that as of Sunday evening 80 percent of the toys in my house have been sorted for disposition, to borrow an industry term. And with the holidays around the corner my wife and I are having conversations about how to handle this gift giving season without falling back into our bad habits.

451 Research's Scoop on Enterprise File Sync and Share

Surprise.

That’s what you’ll find in 451 Research’s latest survey on the Enterprise File Sync and Share (EFSS) market.

“The research presented in this and subsequent reports will be divisive -- welcomed and indeed lauded by some, but very uncomfortable reading for others,” writes analyst Alan Pelz-Sharpe, author of the study. 

Big Data is Getting Smaller and Smarter

2014-24-November-Big-Snail-Little-Snail.jpgBig data is out, small, smart data is in. That’s the word from the folks who have tried to tame big data and failed.

Big data is unwieldy…“useless, or even more than useless because it can distract businesses and consume a lot of resources for no value return,” according to Mike Fauscette, IDC analyst and Group Vice President. In a recent series of articles entitled Transforming Data in Action, Part I and Part II, Fauscette primarily lays the blame with the difficulty of finding "information needles hidden in Big Data haystacks."

Chaos Reigns at Content Management Vendors

This year has seen a lot of change at the executive levels of multiple Content Management vendors. This has spawned a long list of articles of people speculating what must be going on at the various companies. All the speculation I’ve been able to validate has been wrong. What is really happening is quite simple.

People are starting to panic.

Prevent Enterprise Search From Going to the Weeds

2014-24-November-Overgrown-Greenhouse.jpgAs an Enterprise Search expert, I get a lot of questions about Search and Information Architecture (IA). And what I've discovered is that people have plenty of misconceptions.

I'll share some of them in this article — and hopefully help you avoid some common mistakes about planning and implementing Enterprise Search.

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