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Enterprise Cms News & Analysis

Gartner Execs Redefine 'Integration' and More

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There was lots to learn at the Gartner Portals, Content & Collaboration Summit this week, including the definition of "integration."  Thought you knew that one? Wrong.

Managing Vice President Susan Landry and Research Vice President Jeffrey Mann kicked off the conference by boiling-down the overused buzzwords of enterprise technology to just four bon mots: engagement, digital, content and integration.

They gave a unique spin to each. For example, they said that engagement is what happens when employees actually use workplace apps to do a better job. And content isn't just a stack of documents. It's a reflection of what your company thinks.

Digital technology isn't about digitizing everything in sight, but leveraging digital technologies to reinvent your business.

Search Has A Future

It is easy to become despondent about the state of enterprise search. Only 11 percent of organizations reported very high satisfaction with search in the latest The Digital Workplace in the Connected Organization report, which shows there has been little change over the last eight years. However, from April 29-30, while I was acting as the Chairman of the Enterprise Search Europe 2014 conference in London, despondency was certainly not on the agenda.

EMC Syncplicity's RX for Enterprise File Sync and Share #MMTM14

EMC Syncplicity's Winning RX for Enterprise File Sync and Share #MMTM14EMC Syncplicity understands something few Enterprise Sync and Share (EFSS) vendors do: who its customers are. 

Business users believe that the EFSS solution was designed with them in mind because it’s so aesthetically pleasing and simple to use.

IT managers and CIOs think Syncplicity was developed around their requirements, facilitating secure, enterprise-grade, mobile, cloud and on-premises sharing.

The genius of Syncplicity’s product, its functionalities and features, is that both groups believe they are right. 

And they are.

EMC's InfoArchive Paves the Way to the 3rd Platform #MMTM14

Enterprises of every kind and every size are drowning in data. And that’s not only because it’s being created at record rates by points and clicks, likes and tweets,  not to mention the Internet of Things.

There’s also content and other kinds of information that’s not being used at the moment, but can’t be trashed because of regulatory requirements. It might be needed later and, heck, someday it could even turn out to be golden.

Needless to say, keeping everything where it is has associated costs — production systems become unnecessarily taxed by inactive data, backups become more burdensome, decommissioned apps remain on standby for compliance reasons and the mere thought of moving to another platform and taking it all somewhere else, in its current format, becomes both daunting and impractical.

Structured data, unstructured content, print streams, xml from all kinds of applications, at scale, from across the enterprise. Today’s problems can’t be solved with yesterday’s tools. 

EMC IIG's 3rd Platform Journey Begins #MMTM14

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Sure, computing’s 3rd platform has plenty of appeal, but that doesn’t mean enterprises are trekking to it yet. After all, most of today’s businesses run on the 2nd platform and they’re quite happy there — or at least they can’t justify a move at the moment

But some problems and business processes can’t wait. They cry out for new ways of getting things done. And when EMC’s Information Intelligence Group President Rick Devenuti and his team see a customer with a problem, they help solve it. When they see many customers with the same problem, they build a solution.

Such was the impetus behind EMC’s Supplier Exchange. It connects information to work in a way that only the cloud can.

Cloud Storage, Shadow IT and the Real Question to Ask

The battle for file sharing and storage has been happening for a while, but things started heating up when Microsoft decided to offer OneDrive for Business as a standalone service -- it took a direct hit at Box and Dropbox. The question is, does it really have an advantage?

Jitterbit Releases DIY Harmony Integration Platform

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Solutions are one thing. Integration is another — and it's often is a bigger deal than the solutions themselves. To address that bottleneck, Jitterbit has announced general availability of its cloud-based enterprise Harmony Integration Platform.

The idea is to connect applications across a business "in days, rather than weeks or months," the company noted. The Alameda, Calif.-based Jitterbit touts its "Clicks Not Code" approach, where business analysts and other non-technical users can connect applications and build connected processes using a graphical interface. The company is positioning this ease-of-use as a key differentiator with other integration solutions.

Breaking (Bad?) SAP HANA Boss Vishal Sikka Resigns

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Great new technologies need genius innovators and passionate advocates.

Think Steve Jobs and Apple, Bill Gates and Microsoft, Larry Ellison and Oracle, Mark Benioff and Salesforce … and then there’s Vishal Sikka and SAP HANA.

While Sikka might not have created HANA in a garage or a dorm room, he was in a leadership position at SAP, in charge of innovation, when it was born. And from then until now, he has been its biggest champion, running around from city to city and client to client, promoting it with passion that is unmistakable and contagious. HANA flows through his blood.

Now he's walking away. Sikka resigned yesterday, triggering a flurry of questions and compliments on Twitter.

 

DNN Finds Marketing Tools Easy to Use, Hard to Integrate

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Marketing automation. Social media monitoring. Customer relationship management (CRM). These tools are essential for most businesses, but a new report from content management system/community software vendor DNN notes that mid-sized companies struggle to put them together.

The report, "Marketing Got Complicated: A Look Inside the Marketing Department at Mid-Size Companies," was conducted in conjunction with Lawless Research. It surveyed 300 marketing decision makers at companies with 50 to 5,000 employees. On average, marketers at these companies reported that they are responsible for six marketing functions, with the top ones being market strategy, online marketing, customer retention, brand management and social media marketing. 

Will Documentum and Syncplicity Hit the Jackpot at EMC World?

Will  Documentum and Syncplicity Hit the Jackpot @ EMC World #MMTM14They say that everything that happens in Vegas stays in Vegas.

They’re wrong.

At least when CMSWire is there. And we’re going to be at EMC World and the Momentum (Documentum) Conference next week.

And while -- at this point -- we haven’t been briefed on what’s supposed to go down, our prying eyes and ears have been working the vine. We’ve also looked back at our coverage of Documentum conferences over the past few years to see if what we found lacking then still needs to be delivered.
 

How a Shared Knowledge Base Can Help You Survive the Vendor Shuffle

2014-01-May-Onboarding.jpgProbably the only thing that will change more than the version of the software or hardware you’re using at work is the sales representative who sold it to you, and sometimes the service team that supports you. Corporate layoffs, mergers and acquisitions, reorganizations and retirements create new challenges for businesses that require relationships and ongoing communications with their vendors and account managers.

Each new account team member needs to be educated on your business, products, processes, contracts and the people responsible for them. Such a transition at the end of a critical quarter or technology rollout can sabotage success and set you back for months.

One way to ease the onboarding of your next account manager is to organize a shared knowledge base in a way that can help them hit the ground running.

What Box's (Supposed) Delayed IPO Might Suggest

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If it’s true that Box has delayed its IPO, then we have one thing to say. Told you so.

We called it last week when we couldn’t find any signs that the enterprise file-sharing (EFSS) startup had embarked on its pre-IPO road show. It was hard for us to believe the company’s CEO, Aaron Levie, could dazzle potential investors without making so much as peep.

After all, Levie is smart, funny and he’s even a former magician. Suffice to say, he knows how to work a crowd.

But he didn’t get to do that last night. Not even on Twitter.

Box filed the paperwork for an initial public offering in late March, and announced its intention to trade on the New York Stock Exchange under the symbol "BOX." But we wonder: Are the bulls getting anxious on Wall St.?

Game On! Industry Responds to OneDrive for Business

Microsoft CEO Satya Nadella's vision of “Cloud for everyone, on every device” no doubt includes Enterprise File Sync and Share (EFSS).

Earlier this week the company put Box, and almost every other vendor in the space, on notice with a blog post, “Thinking outside of the Box.”  

Its author, John Case, corporate vice president of Microsoft’s Office Division, had a fairly simple message for the marketplace:

The era of making isolated, single-solution decisions is rapidly coming to a close. Smart businesses are now choosing partners that have a holistic, comprehensive and connected set of cloud offerings and in doing so, creating a 'data culture' in their organization.”

In other words, Microsoft users should look to OneDrive for Business as the way to go for EFSS.

When you take into account that 670 million users use Microsoft Office and Office 365, what Microsoft’s message boils down to is pretty simple: If you’re a point EFSS solution in our world, you’re redundant.

Microsoft's OneDrive for Business is No Slam Dunk

There’s no place like Microsoft, and there’s no need to leave.

That’s what the world’s largest software company hopes you’ll believe when you get a look at OneDrive for Business, its Enterprise File Sync and Share (EFSS) service.

While there’s nothing wrong with the idea — being everything to everyone isn’t a bad business strategy, if the community appreciates it and you can pull it off. And Microsoft thinks it’s off to good start. It owns the desktop, after all. Most of us have grown up using and are now raising kids who also use Word, Excel, PowerPoint …

So, earlier this week, when John Case, corporate vice president of Microsoft’s Office Division, announced the company would be increasing the default storage on its EFSS offering from 25GB to 1 TB, it seemed like a sweet deal. In fact, it still does. Ditto for granting the same allotment to Office 365 ProPlus subscribers.

But is giving away extra storage the winning ticket in the EFSS space?

Probably not.

Missing the Boat on IT and Technology

2014-29-April-Ship-Launch.jpgWhen you look at surveys of CEOs, such as the one by PwC in 2014, McKinsey in 2013 and IBM in 2012, they reflect what we should all know: that the innovative use of technology is one of, if not the primary, enabler of business innovation these days.

Whether it’s connecting with the customer (as referenced by IBM), obtaining market insights (through analytics including big data analytics -- see this discussion of a McKinsey report), or simply finding new ways to deliver products and services to customers, technology is a critical driver of business success.

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