Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Enterprise Collaboration News, Reviews

This Week: ROI for Social Collaboration + The SharePoint Community Reviewed

We continued our Social Business focus this week checking out the top 10 social business communities with Mark Fidelman, examining how to determine ROI on social collaboration with Rich Blank and David Coleman offered some rules of the road for collaboration.

In the news, despite increased competition a copy of Microsoft Office is sold every second, Nuxeo improved its Enterprise CMS with enhanced Case Management capabilities and Meltwater integrated social media monitoring and Social CRM capabilities.

In the mobile world, RIM faced disappointing revenue numbers and a Dolby lawsuit, HP offered some online demos of its TouchPad iPad challenger and we introduced Pugpig, a new iPad hybrid HTML 5 app framework that could change the way mobile apps are built.

This coming week we'll be covering the Enterprise 2.0 conference live from Boston.

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Enterprise 2.0 Roll-up: Why a Smaller Community is Better

It's easy to assume that the bigger a community is the better off, but this week we took a look at why keeping the guest list VIP-only might be a better idea. Meanwhile, Microsoft celebrated its one year anniversary of the Office2010 release with a big "I told you so" and to the surprise of no one, a handful of companies piled on some more social features. 

Collaboration: Rules of the Road

How do you know you are using the right collaboration tool? With 2000 + tools in the market place today, how do you know you have the best solution to your collaborative challenge? The goal of this article is to give you some general rules of the road for collaboration. What technology to use and the best time to use it.

Purpose Driven Communities: Dear C-Suite - Why we aren't engaged

Here's what we've learned. Successful leaders work with their team to create, develop, nurture and execute on a shared sense of purpose. It's an essential ingredient for great organizations. Without that purpose, everything is harder than it should be. If you are looking to understand how to evolve your organization, to make it agile, effective, innovative;  if you want to set the standard for whatever it is you do, consider the role that purpose plays on your team -- is it central to your thinking? Is it current? Is everyone focused on it? Does everyone understand it?

Central Desktop Improves Document Collaboration with New Presence Detection, Polling Features

Cloud-based social collaboration platform Central Desktop (news, site) has recently added new features to its collaborative suite. New features include presence detection and polling, which will enhance the way collaborators engage with each other online.

Why Your SharePoint Deployment Needs Intelligent Capture, Storage Management

Recently, we took a look at the importance of defining developing a metadata strategy for SharePoint, predicated on the basis that an enterprise has already made a decision on how and what content will be taken into its environment. But what about the step before that? How are you going to get that content in the first place, and how will you manage the storage of business critical information?

Social Collaboration Can Drive Significant ROI for Business

What's the ROI of social?

Why Smaller May be Better for Social Business Communities

When asked about the quality of his tanks, Joseph Stalin famously quipped, “Quantity has a quality all of its own.” Today most people running social networks and communities have the same outlook. The value of the network is measured solely on the number of members -- and bigger is always better. These networks pay very little attention to user profiles or to the quality of the communications.

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So You Think You are Good at Collaboration

There seems to be general agreement that better collaboration will result in better business performance. There is evidence that this is actually not always the case, but for now let me go with the collective wisdom.

The SharePoint Community: What it is, Why It's Important and Microsoft's Role

Depending on who you talk to, the SharePoint Community is huge and very important to Microsoft, or smaller and more tight knit, but still plays a critical role in the popularity of the SharePoint platform.

DAM Lowdown: DAM NY 2011, North Plains Upgrades TeleScope, New Widen Whitepaper

The DAM Lowdown returns this week with: Multiple Reports from the DAM NY 2011 Conference, an Update to the TeleScope DAM Platform from North Plains, a New Whitepaper from Widen and a New Web Module from Modula4 for Canto Cumulus.

10 of the Best Social Business Communities & Why They are Important

Want to convince your company to start an online community?

Case Study: How Discovery Health Earned the #1 Ranked Intranet in WIC Survey

From the 60-plus organizations who have taken part in the Web-based intranet benchmarking service, the Worldwide Intranet Challenge (WIC), the Discovery Health intranet has recently become the new #1 ranked intranet.

Take Heed Social Media Experts, Gurus, Ninjas, Samurai, Other

Heads up for all you social media experts -- you should be focusing on the enterprise.

Pandora, CafePress Progress Toward IPOs, Will They Follow LinkedIn's Success?

The parade of initial public offerings continues, with online music streaming provider Pandora and just-in-time merchandising provider CafePress joining the string of companies that have taken similar steps in the past month, ranging from LinkedIn to Zynga to Groupon.

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