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Enterprise Collaboration News, Reviews

2013 in Review: Intranet Deja Vu All Over Again

Intranet talk appears to be on a three-year hamster wheel in which we have come full circle. So what is it that causes this cycle? It may be caused by the failure of intranet professionals to point to the higher ground  — an integrated and holistic employee experience strategy. Isn't it about time to stop vacillating between concepts that are barely discernible from one another (e.g., ESNs, Intranets, employee portals, etc) and reach for the higher goal?

2014 Wish List ... from Ana Silva

2014 Wish List ... from Ana SilvaIn 2014 I wish that business leaders, managers and employees embrace uncertainty and find the courage to question the practices and structures that have governed organizations for more than 100 years. Only then can we start to develop truly social businesses in the sense of connected, deeply human and agile organizations. -- Ana Silva, head of digital and social media in a multinational company, lecturer on Enterprise 2.0 and Social Business

Title image by Amodiovalerio Verde (Flickr).

New Report: Understand Your Audience Before Using Social Media

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Social media isn't a one-size-fits-all proposition, and US companies are leading the way in the use of social campaigns. Those are two of the key findings in a new report from the Useful Social Media (USM) group. 

The report, “Following Uncle Sam: National Social Media Marketing,” surveyed more than 300 members of the USM community. A social media campaign, the survey discovered, needs to have messages that are “much more tailored to their audience demographics than previously thought.”

2014 Predictions: What Side of the Future Are You On?

Here’s two very different sayings about the future. The first makes the case for effective prediction as something like blunt force trauma:

Any useful idea about the future should appear to be ridiculous. -- Jim Dators

I always hope that the ideas I offer about the future will have that sort of cataclysmic, zen-enlightenment, lightning clap of emotive force, but the reality is that a lot of the future turns out to be a sequel to the echoing kabooms of the past. And so I find this seemingly circumscript but deeply enigmatic statement just as compelling:

The past is the new future.

2014 Wish List ... from David Lavenda

341332497_d31cd15622_m.jpgThat we recognize the human element of the technology we aspire to use. The introduction of new technologies such as collaboration and social tools creates disruption for our colleagues, so take their concerns into consideration. The move to a mobile "anywhere/anytime" enterprise is not about doling out smartphones and tablets; it’s about fundamentally changing the way we work. So consider business needs and people concerns when rolling out new technology.

May the coming year be a year of health, happiness and prosperity. -- David Lavenda, product strategy executive, harmon.ie

Image by Amodiovalerio Verde (Flickr).

Managing Indirect Sales Channel Relationships: CRM Falls Short

Customer Experience, Managing Relationships While Selling through the Channel: Sometimes, CRM isn't EnoughI've seen CRM applications stretched to record and track all kinds of relationship-based interactions. From bug tracking in software development to keeping track of volunteer hours at non-profits, users have no lack of creativity when it comes to repurposing the fields in their CRM applications.

Intranets: Too Big to Fail?

As contradictory as it sounds, some intranets, social platforms, knowledge exchanges and internal communities run the risk of being too successful. They're in danger of reaching a stage in their development where their size, success and growth can cause complacency.

'Have it Your Way' SharePoint: Two Paths, Many Options

Social business,SharePointMany of the conversations I've had over the last year were filled with questions and concerns about the future of SharePoint and what the addition of Office 365 would bring to the mix. Microsoft answered some of these questions late last week and provided some insight into its plans going forward. With this information, organizations can breathe a little easier and plan a little better for the future.

Gamification: Game With the Concept?

Next year will be the year gamification fails. It’s a concept built on hype, and 80 percent of all programs will die by 2014, according to Gartner

Rajat Paharia disagrees — 100 percent. The founder of Bunchball, a provider of online gamification solutions, he thinks it is only logical, in a data-driven world, that organizations implement gamification strategies to motivate employees and customers, and recognize, reward and encourage a deeper learning of concepts for better business outcomes.

Which side of the gamification hemisphere are you on? Is it a fad or here to stay? We caught up this week with a few industry insiders to find out what they had to say.

The Modern Intranet: A Mobile, Social, Collaborative Decision Support Platform

How do you define something in a state of flux, that supplies different features and functions for different organizations and whose success depends on how well an organization's business strategy is reflected in its stated requirements? That is the challenge of defining the modern intranet.

5 Views on Intranet Trends for 2014

With the New Year approaching, we asked five experts in building intranet projects what they think the main trends for intranets will be in 2014.

What's the Hottest Trend in Intranets?

Social Business, The Hottest Trend in Intranets is ICEIntranets may be the new hot topic in web experience management, but when it comes to building your intranet, think ICE. ICE stands for Intranet, Community and Extranet. When delivered on the same platform these three pillars of collaboration provide holistic engagement, reduce development and software costs, and simplify user experience for employees and customers alike.

Today's Intranet Has 5 Key Purposes

Social Business, Today's Intranet Has 5 Key PurposesIs the intranet dead or evolving into a new form? Posts to CMSWire over the last year have argued both cases and many options in between. Debates about if social, collaboration and business intelligence are legitimate parts of an intranet have divided the intranet community.

The IT Executive Holy Grail: Making IT Cool in Your Enterprise

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More than a dozen times in my career — as a consultant or an employee of an Information Technology (IT) department — I've heard the same refrain. Some IT executive would express a desire to "make IT cool."

I always viewed the executives who expressed this as a little misguided, both in the way they framed their objectives and the ways they navigated toward their aim. While I could articulate why they were likely to be unsuccessful, I was never able to offer a viable and easily understood alternative. Until now.

Weekend Reads: Intranets Grow Up + No Love for Information Management

Weekend Reads: Intranets Grow Up + No Love for Information ManagementSoon we'll all be pushing our way through the crowded stores in hopes of finding holiday gifts that our family and friends will enjoy ... Did that thought send shivers down anyone else's spine? In this last weekend before the holiday season kicks into full gear, take some time for yourself and check out our weekend reads. This week we look at the intranet's identity crisis, find out why information management gets no love in the boardroom and learn why digital marketers should be looking into semantic search. 

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