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Enterprise Collaboration News, Reviews

SAP Jam's Approach to Social: It's All in the Work Patterns

2014-25-July-Loom.jpgThe social adoption and ROI discussions are getting louder as more and more enterprises implement social collaboration solutions and struggle to find success. Adoption and ROI are difficult areas to define, measure and implement. The Altimeter Group released a report on The Evolution of Social Business detailing how organizations that have implemented social have created technology silos and lack clear focus or strategy in how it should be deployed across the enterprise.

As social has become mainstream over the past few years, we have seen major software vendors across vertical markets and solution types integrate social into the fabric of their core products. Dion Hinchcliffe highlighted this trend in 2011 in his blog post “Putting Social to Work,” where he described the integration of social with ERP suites like Oracle, IBM, Salesforce, Microsoft and SAP.

I recently spoke with SAP's Social Software Solutions Senior Vice President and General Manager, Sameer Patel about social adoption and ROI. We discussed how SAP views these issues and how it developed the SAP Jam platform to address them. Its an interesting approach that's worth exploring in more depth.

Actiance Wants to Help Companies Curb Social Media Mistakes

New York politician Anthony Weiner's sexting scandal. Actor Ashton Kutcher's defense of the late Penn State football coach Joe Paterno. Former corporate communication director Justine Sacco's racist comment.

If mistakes like these have taught us nothing else, it's that social media can create viral reactions that linger on and on. It also proves that, contrary to popular belief, there is such a thing as bad publicity.

What are the consequences?  In an office environment, not only is a job on the line for the offending employee, but companies can easily find themselves at the wrong end of a lawsuit filed by the offended worker.

What's worse, many companies have yet to establish social media polices — and even some that do adopt policies find they may violate federal labor laws.

The Mobile Enterprise Exists, But Successes Are Few and Far Between

Mobile Enterprise, 2014-24-July-Marbles.jpgThe mobile enterprise has some roadblocks standing in the way from moving from an ideal to a reality. I recently wrote about how a lack of enterprise mobile apps will prolong the realization of the anytime, anywhere workplace. But the dearth of apps is only one reason for the delay. Another reason is a lack of clearly defined business use cases for mobile devices. Organizations are sailing in uncharted mobile enterprise waters today, with few proven successes to emulate.

The bulk of use cases that have surfaced emphasize generic mobile device capabilities, but do not demonstrate clear return on investment (ROI). Some examples include enabling executives to access documents or videoconference with colleagues when away from their desks, and enabling mobile employees to "connect" from coffee shops or from home.

Want Engaged Employees? Show Them the Big Picture

2014-23-July-Big-Picture.jpgWhether they're building rockets, smartphones, microprocessors or cars, large organizations are under extreme pressure in today’s competitive environment. They are struggling to get the most from their people, generate more innovative ideas than their competitors, become more efficient and effective and -- of course -- bring their products to market faster than anyone else.

Within this landscape, the recent social business technologies have been recognized for their ability to drive productivity. McKinsey estimates employee productivity can be increased 25 percent through adoption of social technologies and establishing a "networked enterprise."

But little has been said about the unintended, long-term benefit of adopting an innovative social platform -- the ability to connect employee's work to the bigger business strategy. 

The Problem With Yammer? People Don't Use It

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Yammer is being promoted as the new social layer of SharePoint. But Microsoft is also tying it tightly into Office 365. In the past two weeks, this has resulted in the packaging of Yammer with Office 365 small business plans, while the price of Office 365 is also about to be slashed.

There are problems with Yammer. But the problem lies not the product itself.

According to David Lavenda, vice president of product strategy at Harmon.ie, the real problem is that many people who have access to it just won’t use it — or any other social network for that matter.

Dusting Off Intranet Metadata and Search

2014-22-July-Antiques.jpgSome people assume that if a concept is old, it's no longer relevant. Since we looked at the continued relevancy of the quaint old fashioned concept of information publishing on intranets in last month's post, I thought we'd take on a few more of those dusty relics of days gone by today: metadata and intranet search. The concepts are interrelated in that the success of communicating content on a one to many basis -- or an n to m basis, as you may have a small body of publishers or content creators putting out information to the company -- relies on findability.

Apple's IBM Play Isn't Only About Selling More iDevices

Apple wants a seat at the enterprise table and IBM will soon be rolling out the red carpet that leads to the boardroom. Sure, Big Blue’s CEO Ginni Rommety might have to help Apple Chief Tim Cook tie his tie and polish his shoes first, but it’s a fair trade.  He might have to tell her the difference between an application and an app. Other than a few small hurdles like those, the earliest days of the IBM and Apple relationship should run smooth.

After all, without needing to sacrifice turf, Rommety’s 103-year-old monolith could be perceived to be cool and forward thinking again. Not only to the old guard that holds IBM Research, with its track record of pushing the boundaries of science, technology and business to make the world work better place, in high regard, but also to the fast tracked execs of the digital generation who have tremendous respect for old guys who get it.

Yes, for IBM the Apple partnership has the potential of doing what Watson hasn’t been able to do —namely making it relevant to Gen Y and the millennials.

Not only that, but Rommety’s slowly sinking ship will be buoyed by consulting fees earned through helping enterprises roll out Mobile in a safe and compliant way.

Discussion Point: Where Does HR Go From Here?

Thumbnail image for discussion-pointAnother day, another disruption. 

Or at least that's how it must feel for most every department in organizations today. The repercussions of the combined digital, social, mobile trifecta radiate throughout the organization. But if you mix in economic factors, shifting skill requirements, distributed workforces and new expectations of those entering the workplace, then I think you know which department specifically we're talking about: Human Resources.

Deloitte's Global Human Capital Trends 2014 (pdf) report identified the most urgent trends that HR professionals face today. Number one? Leadership development. Number two? Seventy-nine percent answered retention and engagement. Yet only 16 percent felt ready to tackle these and the challenges they face. 

A fundamental rethinking of the HR department is required to meet these demands.

From Intranet to Net-Work: The Rise of the Digital Bridge Builder

As an intranet professional, your career is about collaboration: Of systems and processes, not just people. The web is a network and those who thrive on the web network, connect and collaborate. It’s the same with the intra-net, where the lines are increasingly blurred between what is "internal" and what is "external." 

Thank You, Apple-IBM? Why Mega Deal is Good for Microsoft

mobile enterprise, Thank You, Apple-IBM? Why Mega Deal is Good for MicrosoftApple and IBM announce a mega deal that changes the mobile enterprise as we know it -- during the Microsoft Worldwide Partner Conference.

Microsoft lays off 18,000 the same week at its conference, about 14 percent of its workforce.

And there's actually a silver lining for Microsoft?

Yes, says Richard Edwards, principal analyst for Enterprise IT at London-based Ovum Research.

"It’s no coincidence that the announcement came as Microsoft was holding its Worldwide Partner Conference," Edwards told CMSWire, "but I actually think the IBM/Apple hook-up will benefit Microsoft in the long run."

Good Bet or Huge Gamble? Microsoft's Vision for the Future

2014-17-July-Nadella-Speech.jpgSure the Apple IBM partnership is a big deal, but it may not impact your work and your life as much as the vision that Microsoft CEO Satya Nadella unveiled at the company’s Worldwide Partners Conference (WPC) yesterday.

You might not have heard much about it, but that’s not because it’s not worthwhile or important -- it’s just that tech news is generally aimed at enterprises, businesses and consumers, not partners (namely, other software companies, systems integrators, product vendors, consulting firms and so on).

But, if you want to know what the future looks like, partners’ conferences are exactly where you get a sneak peek. After all, this is where tech evangelists learn their scripts and where solution providers receive introductions to the kinds of thinking and training they’ll needs to deliver on those promises.

Our Favorite Tweets from the Apple-IBM Mega Deal

mobile enterprise, Our Favorite Tweets from Apple-IBM Enterprise Mega Deal

We've already offered some great perspective on the IBM-Apple Mega Deal.

Now for some comic relief.

Without further ado, here are some of our favorite tweets from the IBM-Apple deal that shook up the mobile enterprise world.

Big, Bigger, Huge: Apple, IBM Create Massive Partnership

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The future of technology as we know it took a massive step in a new direction today with the news of a partnership between Apple and IBM.

The two tech giants announced a partnership that could shift Apple from its traditional role as a consumer focused brand to a major player in the business market.

IBM plans to create a class of more than 100 business applications exclusively for iPhones and iPads to run on Apple's iOS. IBM will also market Apple's products, complete with 100 industry-specific apps, to its clients worldwide.

Aha! Social Can Transform Businesses - and Create Value, Too

2014-15-July-teamwork.jpgGo ahead. Make collaboration a priority at the next meeting with your senior leaders. New research confirms what people like Oscar Berg have long been preaching. In fact, there is clear evidence companies across industries are creating value with social business. 

That's the key finding from the just released third annual Social Business Global Executive Study and Research Project. Conducted jointly by the MIT Sloan Management Review and two subsidiaries of Deloitte LLP — Deloitte Consulting and Deloitte Services — the report is based on insights from surveys, interviews, literature and what the authors describe as "robust debates."

Social business has come of age, the report finds. What's more, proponents no longer have to feel like they are talking to the wind when they argue its merits. "Increasingly, corporate leaders realize that social business is changing the way organizations operate and the experiences they provide to their customers and constituents."

Social Signals, Social Noise and Knowledge Management

2014-10-July-Train-Signal-Noise.jpgSocial information is very different from traditional documentation. We've grown accustomed over the past few years to referring to documents as “unstructured data.” But even PowerPoint is neat and orderly compared with the wild frontier of enterprise social.

Hashtags, "likes" and abbreviations are all part of users conveying information. Almost all organizations with enterprise social deployments turn to it after traditional documentation, but in many cases, social knowledge management is an afterthought -- if it's performed at all.  Yet information theory shows us that enterprise social is much more likely to contain meaningful enterprise knowledge than traditional documentation. 

How should we approach knowledge governance in social streams?

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