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Enterprise Collaboration News, Reviews

Content Delivery Plays Catch Up in the Mobile Enterprise

More than 50 percent of businesses have adopted enterprise-wide mobility strategies, according to a recent Illuminas survey commissioned by Cisco that polled enterprise IT decision makers. But as companies work to extract value from mobile disruption, they’ve met with challenges. According to the same report, 46 percent of businesses surveyed cited delivering a consistent experience across devices as their biggest challenge.

Businesses with sophisticated enterprise mobility strategies are starting to move beyond supporting employees through productivity and collaboration applications towards supporting customers by building relationships and enabling sales. As they make this shift, they need to make sure that interactions are consistent and access is available to the right content, in the right place, at the right time.

A Peek at the Future of Enterprise Productivity

Why does useful enterprise social remain elusive for so many organizations? The promise is there, but until organizations see the results, they'll go on believing it's like the Tooth Fairy -- delivering small rewards, but never seen face to face. Let's take a look at what slows down enterprise social initiatives from delivering and a picture of what the future will bring.

Alfresco CTO: Intelligent, Adaptable, Amazing Tech Ahead

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John Newton has a vision of what technology and enterprise collaboration will look like in 2024. 

Trust these future goggles. They've got plenty of experience. Newton is the CTO and chairman of Alfresco, an open source enterprise content management provider. But back in 1990, he co-founded, designed and led the development of Documentum, which was later acquired by EMC.

"Assuming that it continues on more or less the pace it has so far, and there’s no reason not to think that, there is some amazing stuff that’s possible," Newton told CMSWire in a phone interview from the AIIM Conference this month, where he spoke. "Extremely high resolution displays. Virtual reality types of devices. New ways of inputting into computers. A lot of wearable technology that will go beyond the consumer stuff and actually make systems more usable for us."

Mobile App Adoption: Why It's an Issue and How to Fix It

Mobile App Adoption: Why It's an Issue and How to Fix ItDespite the multiple benefits that enterprise mobility offers to end users -- including opportunities for employees to do their jobs faster and more effectively whenever and wherever they happen to be --mobile app adoption continues to remain stubbornly low across a wide swath of industries and geographies.

IBM Expands its MobileFirst Business

IBM doesn't intend on letting 2014 be a second consecutive year of mediocrity. That's why it is expanding mobile services associated with its MobileFirst business.

IBM identified mobile as a potentially big money markers at the launch of the MobileFirst business last year. On top of this week’s additions, which include multiple new services, it also promises to feed technology gained from recent acquisitions into the MobileFirst strategy.

The Learning Organization Goes Mobile

Many organizations overlook one of the most significant ways to improve competitiveness, ramp up performance and sustain growth: continuous, varied and dynamic learning programs for their employees and leadership teams. As mobile has become an important channel for many business activities, it is emerging as a preferred platform for just-in-time learning and knowledge sharing. Mobile platforms are disrupting all kinds of activities and processes, and putting a whole new twist on employee productivity, customer interactions and partner collaborations.

Which Comes First: Engaged Employees or Customer Success?

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Customers, customers, customers, customers, employees.

When you look at the spending on business technologies, that's roughly the emphasis that companies place on one side of the sales wall versus the other.

On one level, it makes sense. Customers spend the money and, as we've all heard, they're always right. Then again, there's nothing that can improve the customer experience more than employees who serve customers face-to-face, in customer service centers, or even behind the scenes in technical or management roles.

Remember that flight attendant who watched your screaming kid while you took a sanity break? How about that waiter who served a joke that lightened a miserable  day? Or the bus driver who stopped where she wasn't supposed to because it was raining? Do we have the technological cart before the proverbial horse? Gartner Research Director Yvette Cameron thinks so. 

Don't Fight BYOD, Manage It

Don't Fight BYOD, Manage ItWhy fight BYOD? Employees are going to bring their spanking new mobile devices to work and use them. Instead of fighting it, smart companies are cautiously embracing BYOD for the sake of gains in productivity, flexibility and employee satisfaction. Implementing well thought out mobile device security and BYOD policies can keep up the pace of work while protecting information security. Here are a few tips that will help companies get the most out of their mobile device management (MDM) initiatives.

4 Common Reasons SharePoint Projects Fail

As a consultant I get to work with clients to help them roll out new installations of SharePoint or create new projects on top of existing implementations. I also get called in to help with existing SharePoint implementations that aren't being used. Either people didn't adopt it, the company did not get all their content and business processes created, or they just never rolled out the platform to the end users.

Technology that Puts the Worker Before the Work

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Forget all the talk of technologies to enhance the customer experience and measure customer success. None of that is going to work unless employees succeed in their jobs. The right employees.

Just like almost every part of society that's transitioning from the pre-web era to the digital, mobile society we're becoming, human resources (HR) managers are caught in the middle — a fact that became clear today at Achievers' Aspire conference in San Francisco, where speaker after speaker shared lessons learned along the digital highway.

"The rise of the web changed the way we find work," said Razor Suleman, who founded the employee engagement software vendor a dozen years ago. "Who goes to the newspaper to find work anymore?"

Ask Questions Before Taking the Mobile Enterprise Plunge

Not Every Company Should be a Mobile EnterpriseThis is what telecommuting looked like in the 1960s: taking work papers home in a dog-eared briefcase to dumb terminals and 300 baud modems. People have always wanted the freedom to work remotely part of the time, making telecommuting an important part of working culture.  And while the mobile enterprise appears to be the next logical expansion of telecommuting, it is something entirely different.

BYOD: Mixing Work and Play While Minimizing Risk

Just a few years ago, there was a clear divide between employer-owned, work-related devices and user-owned personal devices. But as more and more employees bring their own notebooks, tablets and smartphones for work and for personal purposes, that divide is shrinking and in some cases, shattering.

SharePoint: A 'Formidable Enterprise Collaboration Platform'

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Everyone knows SharePoint has had problems. However, the Radicati Group just released a report that contains words new Microsoft CEO Satya Nadella must be more than happy to hear.

According to the Microsoft SharePoint Market Analysis, 2014-2018, edited by Sara Radicati, Microsoft ironed out the wrinkles in the 2013 edition and now offers a powerful enterprise collaboration platform for business users. 

It's unlikely these claims will go unchallenged, particularly in the file sharing and sync space where companies like Dropbox and Box claim to offer easier file sharing and collaboration possibilities than SharePoint does.

Your Playbook for Mobilizing Today's Workforce

Your Playbook for Mobilizing Today’s WorkforceRemember the good old days when you could truly leave work at work? Your desktop computer was the only place you could access work information to do your job, so once you left the office, the work stayed there until you returned the next day.

That was a pleasant 20th century dream which started to dissipate at the turn of the 21st century, when mobile phones continued their rise and began to allow people to check email on the go -- remember BlackBerry? -- so when they were out of the office they could still be “in touch.”

How to Win with SharePoint #AIIM14

social business, Winning With SharePoint: Tips You Need to Know #AIIM14

The challenge was big. Get a company to collaborate better. 

But not just any company. A global human resources consulting firm that had more than 14,000 employees distributed in 1,500 locations across 35 countries.

It was the task of the team at Buildingi and Roberto Yglesias, the consultancy's business technology director.

"In their case, after a large merger they had no real way of collaborating across teams and geographies, and it was done through file shares if it was done at all," said Yglesias, who is speaking on the topic at the AIIM Conference in Orlando tomorrow.

"We architected a SharePoint deployment that allowed them not only to collaborate across all regions effectively and easily but also it automatically implements all required retention policies."

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