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Enterprise Search News & Analysis

Artificial Intelligence is Resurrecting Enterprise Search

2014-08-Sept-Oleson-Image1.jpgThe future of enterprise search is bright. Recent announcements show enterprise search is taking a number of different forms. Microsoft has been stirring things up in the cloud with Delve -- the next generation Office Graph, based on search-driven discovery of activities and feeds. And some unlikely partnerships have been announced to combine consumer mobile technology with an enterprise injection. I'm ready for an enterprise search that understands me and gives me results based on my interests, location and social distance (i.e., people I work with the most). We've also seen the use of voice for search gain popularity as the lines between work and life blur.

Organization Site Search Is Still Not Working

Until organizations introduce processes that prioritize findability, then site search will continue to fail miserably. 

Enterprise Search Doesn't Fit in a 2-D Box

2014-14-August-Magic.jpgGartner's been getting a bit of attention lately. The Gartner Enterprise Search Magic Quadrant released in July resulted in criticism from Miles Kehoe, Stephen Arnold and Charlie Hull. Nuix heavily criticized the MQ on e-Discovery and Scott Liewehr has reservations about the Forrester Wave on Digital Experience Delivery Platforms. And now the lawsuit.

My own views on the Gartner Search MQ were a little less forthright. However the Search MQ raises issues which are much wider than whether the companies in the top right hand quadrant (Leaders) deserve to be there.

Metrics to Watch When Evaluating Search Performance

2014-08-July-Hide-and-Seek.jpgPeople are dissatisfied with the search applications they are using. This is the result -- without exception -- from surveys of search performance. Search managers charged with improving satisfaction levels face the problem of defining what "satisfaction" actually means. Search performance has to be evaluated on three criteria: technical performance, retrieval performance and impact performance, but it's impossible to bring all three together in some mathematical formula for "satisfaction."

Open Source Search Goes Commercial

In early June the open source search business arguably came of age when Elasticsearch closed on a $70M tranche of Series C investment funding. Elasticsearch is supported by both an open source search community and a commercial search business. In November 2012 the company received $10M in a Series A investment funding which was followed by a further $24M in a Series B funding in February 2013 -- making the total of investment funding now $104M.

Series C funding is usually seen as a substantial level of endorsement of the future of the company by the venture capital investment community. The next level, Series D, is seen as a prelude either to an Initial Public Offering or a trade sale.

Search Has A Future

It is easy to become despondent about the state of enterprise search. Only 11 percent of organizations reported very high satisfaction with search in the latest The Digital Workplace in the Connected Organization report, which shows there has been little change over the last eight years. However, from April 29-30, while I was acting as the Chairman of the Enterprise Search Europe 2014 conference in London, despondency was certainly not on the agenda.

The Benefits of a Search Center of Excellence

All the evidence points to enterprise search teams still being significantly under-resourced. Often only a single part-time manager is responsible for an application widely used throughout the organization every day. One solution is to set up a virtual Search Center of Excellence (SCE). This provides the appropriate level of support by having a number of people around the organization contribute their skills and experience.

Enterprise Search Best Bets - Looking For a Sure Thing

During a presentation I gave to the Search track of the IntraTeam event in Copenhagen last month I caused some consternation by suggesting that Best Bets for a search application were a well meaning, but totally misguided approach to improving search performance.

Why do companies invest time and effort for less than ideal results?

Making the Case for Search Training and Support

searchtraining.jpgIf search is so easy, why is there a new book over 200 pages long on Google Search Secrets? 

 

Some Free Advice for Search Vendors

Some Free Advice for Search VendorsOver the last few years there has been a very significant increase in the awareness of the value of search. It may not yet have translated into an equally significant increase in sales of search products, whether proprietary or open source, but this could be the best year yet for search if vendors heed some advice.

CMSWire's Top Contributors 2013 - Martin White

Martin White

You should not underestimate the power of search. And by search, we really mean find. 

Without providing ready access to information, businesses are basically making their employees work with one arm tied behind their back, with blindfolds on. Martin White has been championing search as a business critical application on our site for a few years now, but in practice since his schooldays.

Search Continues to Be Business Critical in 2014

A year ago I suggested that search would become business critical in 2013, and I think my forecast was in line with reality. Certainly the Findwise 2013 Search and Findability Report indicated that more organizations were working on a search strategy in 2013, and that compared with the 2012 report, businesses displayed a greater degree of commitment to getting the best out of investment in search applications.

Peeking into Sitecore, Coveo and Search

With Coveo's announcement this month of its launch of Coveo for Sitecore: Advanced Search Edition, it seems like a good time to poke around the search arena — and into Sitecore.

Is a Turnaround in Sight for HP?

Hewlett-Packard CEO Meg Whitman may have managed to turn the fortunes of the struggling information technology giant around. The company's share prices climbed as much as 7 percent  in after hours trading on the strength of fourth quarter financial results that beat analysts’ expectations. Have corporate appetites for hardware and networking products returned?

Reinvent the Intranet with SharePoint Search and Social

Social Business, Reinvent the Intranet with SharePoint Search and SocialWhen SharePoint 2013 arrived, we immediately noticed the huge investment Microsoft made into anything related to search. But we still see many intranets designed as traditional internal communications: a home page with a carousel, useful links that are often not so useful, sections you have never clicked on and -- of course -- the weather.

How do the two relate? In this article I will focus on using search to reinvent and make the SharePoint Intranet much more dynamic.

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