Enterprise Social News & Articles

To be a truly successful business, companies have to start from the inside. They have to not only be collaborative, but everyone from the executives and CEO down to the customer service representatives should know the comings and goings of their work place. In this digital age, this can prove to be problematic, but it can be remedied.

Ryan Fuller, CEO of VoloMetrix, an enterprise analytics company spoke with CMSWire about this issue and the enterprise-related solution.

From the opening act of They Might be Giants, to a closing view of IBM Watson's new life in enterprise collaboration, the Opening General Session of IBM Connect 2013 was a play on the theme of “from 'liking' to leading” through the purposeful application of social technologies.

Customer contact vendor Aspect Software is joining the social media bandwagon. The Chelmsford, Massachusetts-based company has announced its cloud-based Aspect Social, a partnership with Lithium Technologies that provides tools for contact center agents to engage with customers via social media.

The good news for fans of social business: companies are increasing their investments. The less-good news: middle managers are struggling to use these new capabilities on a daily basis.

IBM is ready to show off a more social version of Notes/Domino December 14, but a preview was shown by the company in mid November -- here's the rundown of updates.

The US may be its home, but Jive Software has a hankering to get international -- and local.

Enterprise social technology provider Moxie Software is partnering with Microsoft to enable its Knowledge Space, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces solutions to work with the Microsoft Dynamics CRM suite.

SAP is reconfiguring its social strategy around a new service called Jam that the vendor says will redefine enterprise social software. 

Creating the Enterprise Social
If social needs to be owned, should HR be the rightful heir? And should we really look to Generation Y for social inspiration?

Embarrassing Earnings
Earnings made headlines this week -- as IBM sales fall, it bets on cloud, social and analytics. Microsoft figures plummeted, but its hopes are set on Windows 8. Wrapping up, Google stock shed $20 billion amidst its earnings snafu.

Social Business Tweet Jam - Oct 24th
Are you gearing up for our #SocBizChat Tweet Jam on October 24th? The questions are thought-provoking, the panelists outstanding. Get the Tweet Jam details here. 

Most Popular

• SharePoint 2013: Intranets with a Side of Social
• Gartner Enterprise GRC Magic Quadrant: EMC, IBM, Oracle, SAP Lead, Big Data, Social Causing Problems
• Apple iPad vs. Microsoft Surface
• The Evolving Role of Content Management in Modern Intranets 
• Why SharePoint 2013 Isn't for You

Editor's Picks

• Gartner's 2012 Social Software Magic Quadrant: IBM, Jive, Yammer, Salesforce and More 
• HR + Social = Like
• Getting Fuzzy: The Line Between Social, Big Data and Predictive Analytics
• How Bill Nye the Science Guy Would Monitor Social Media
• Customer Experience: Serving the Customer, Building the Brand

Around the Web

• New ethics for a new world
• Five Reasons You Can’t Neglect the Incoming Data Avalanche
• The End of Non-Fiction Books?
• How Leaders At Companies From Box To Gore Innovate In Chaos
• Finding A Pattern In Community Metrics To Help Measure Progress

Featured Events (all events | post your event)

• Oct 24 -- CMSWire Tweet Jam: The Evolution of Enterprise Collaboration & Communication
• Oct 29 -- DOCUMENT Strategy Forum Connecticut 2012
• Oct 30 -- (Webinar) Delivering Great Retail Customer Experiences
• Oct 31 -- (Webinar) Forrester: Reconsidering Open Source for Web Experience Management
• Nov 14 -- Forrester's Customer Experience Forum West Los Angeles

Featured Jobs (all jobs | post your job)

• Webinar Marketing Producer in Vancouver at Hootsuite
• Content Manager -- Content Services in San Jose at Samsung
• Project Manager -- Technical Operations in Dublin at Workday
• Business Analyst -- Google Wallet in Mountain View at Google
• Principal Software Engineer in Massachusetts at Rivet Logic

Companies must continually work to improve their technology platforms as well as their organizational culture to stay more connected socially and globally. In the last six months we’ve seen businesses confront BYOD policies, optimize social platforms for enterprise users and integrate elements of community management among other engagement strategies. With so many tools and strategies to consider, we want to know what’s working. Social business elements look very different than they did six months ago, never mind a year ago. How can you plan for the future using what you’ve developed in 2012?

Editor's Note: We've changed the date for the Tweet Jam to June 27th! Just in case you couldn't decide between Enterprise 2.0 Boston and the Tweet Jam.

Developing a new tech platform? Looking to invest in one? If only there was a way to kick the tires and evaluate its true value in advance. Now there is. Last week, Spigit and Aragon Research launched the Open Forecast Project, a community designed to leverage the power of crowds to accurately size and value emerging technology markets.

Yammer and Badgeville have announced an integration that will allow organizations to leverage gamification to drive desirable employee behavior and showcase performance in Yammer’s real-time activity stream.

Enterprise social networking provider Yammer has announced the addition of an analytics dashboard. The launch follows similar announcements from consumer-facing social networking tools such as Facebook.

Gartner: Portals, Content and Collaboration isn’t just about the sessions and keynotes, it’s about building relationships with attendees and exhibitors alike. This week, many key social business vendors announced new releases and launches. Here are a few that caught our attention.

There has been chatter since summer about enterprise social software vendor Jive Software having an initial public offering (IPO). It didn’t happen this summer, but it looks like the company will be getting some cash to keep it warm over the winter.