Customer Experience Management (CXM), Information Management, Social Business
 
 
 

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The Search for Expert Knowledge Continues

The Search for Expert Knowledge ContinuesIf you had high hopes that your enterprise search tools would find everything you needed to know, think again.

Among companies that want to be able to search staff expertise, only about one-third of them actually can. Such data points out that legacy ‘enterprise search 1.0’ solutions are "woefully inadequate at meeting the sophisticated data needs of enterprises, which is seriously impacting productivity and profitability."

Independent research carried out by Vanson Bourne, assessed the current information capabilities and needs of 170 organizations in the United Kingdom with more than 1,000 employees operating in the financial services, manufacturing, retail, healthcare and public sectors. 

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