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Facebook, Social Media News & Practices

A Look Back at Customer Experience in 2012

2012 was certainly a busy year for customer experience managers. Web access turned into a pervasive part of life for the average consumer, meaning they “went online” differently than in the past and also had much higher expectations of the quality and convenience of their online experience.

A Look Back at Social Media in 2012

In 2012, the social media landscape got manicured. Many more prominent channels emerged and older ones became more refined as they worked to embrace where and how we engage, manage and otherwise share information. Still, even as the types of social media changed, the strategies used to engage fans, friends and followers stayed mostly the same. Here, we take a look at the social media channels that emerged and evolved throughout the year.

Facebook Takes Lead in Mobile Display Ad Revenue

New estimates from eMarketer indicate Facebook is expected to take a leading 18 percent of net US mobile display advertising revenue during 2012. This gives Facebook a narrow lead on previous leader Google, who will still maintain a strong second place standing with 17 percent.

YouTube Capture App Gets Video Online Fast From Your iPhone

Thumbnail image for youtube_app_logo.PNGEver wondered why you can't upload video using the YouTube app to the site? Well, now there's an app just for that as Google reveals YouTube Capture, the point, shoot and upload app for content creators.  

Study: Retail Digital Marketers Don't Use Twitter as an Engagement Tool

Social media may have become an important tool for digital marketing, but according to a new study from the Acquity Group the customer engagement process needs be reevaluated.

2013 Predictions: The Changing Needs of the Mobile, Social Business

"I confess that in 1901, I said to my brother Orville that man would not fly for fifty years…Ever since, I have distrusted myself and avoided all predictions."  -- Wilbur Wright, 1908

With none of Wilbur Wright’s humility, here are my predictions for some significant business developments in 2013.

[Infographic] Social Business in 2012

It's a month of retrospective insights, social business has proven perhaps the most evolutionary. Just look how far we've come in a year. Not only are there more social platforms to engage with, but we're so much closer to integrating social interactions into our business applications. Whether it's a social intranet or social CRM, we're socializing business one way or another.

Facebook App of the Week: Page Design and Engagement with Ripe Social

In this week's Facebook App of the Week we're looking at Ripe Social, a collection of page design and engagement tools.

Facebook App of the Week: Page Design and Engagement with Ripe Social

In this week's Facebook App of the Week we're looking at Ripe Social, a collection of page design and engagement tools.

5 Must-Do Tips: How to Improve your Customers' Facebook Experience in 2013

Have you thought about the customer service goals you want to accomplish in 2013? This article provides five New Years’ resolutions to help your company give your users a better Facebook experience in the coming year.

Acquisition Action 2012: Microsoft Gobbles Up Yammer, Facebook Snaps-up Instagram

Economically, we still haven’t left the Great Recession behind. It’s everywhere; in every enterprise balance sheet, in every merger and acquisition, in R&D departments on both sides of the Atlantic. That said, it hasn’t really dampened enthusiasm for buy-outs and there were many this year across the entire IT spectrum.

Google+ Adds New Features, Updates iOS and Android Apps

 googleplus_ios_logo.jpgGoogle+ gets updates for both the Android and iOS mobile apps today as the social service adds a bunch of new tricks, with improved photo, connection and hangout features. 

Google+ Adds New Features, Updates iOS and Android Apps

 googleplus_ios_logo.jpgGoogle+ gets updates for both the Android and iOS mobile apps today as the social service adds a bunch of new tricks, with improved photo, connection and hangout features. 

In 2013 I Wish ...

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My biggest wish by far would be for the industry to put purpose in front of profits for driving the enterprise. -- Stephen Fishman

A Social Enterprise is Just Like Facebook

When I raise the topic of social enterprise with clients I will often get FUD (fear, uncertainty and doubt) comments, like "But people can just say what they like!" or "Why do we need social -- we've got [email, instant messaging, team sites, etc.]" or "What if someone posts inappropriate pictures?"  

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