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Facebook, Social Media News & Practices

5 Must-Do Tips: How to Improve your Customers' Facebook Experience in 2013

Have you thought about the customer service goals you want to accomplish in 2013? This article provides five New Years’ resolutions to help your company give your users a better Facebook experience in the coming year.

Acquisition Action 2012: Microsoft Gobbles Up Yammer, Facebook Snaps-up Instagram

Economically, we still haven’t left the Great Recession behind. It’s everywhere; in every enterprise balance sheet, in every merger and acquisition, in R&D departments on both sides of the Atlantic. That said, it hasn’t really dampened enthusiasm for buy-outs and there were many this year across the entire IT spectrum.

Google+ Adds New Features, Updates iOS and Android Apps

 googleplus_ios_logo.jpgGoogle+ gets updates for both the Android and iOS mobile apps today as the social service adds a bunch of new tricks, with improved photo, connection and hangout features. 

Google+ Adds New Features, Updates iOS and Android Apps

 googleplus_ios_logo.jpgGoogle+ gets updates for both the Android and iOS mobile apps today as the social service adds a bunch of new tricks, with improved photo, connection and hangout features. 

In 2013 I Wish ...

Wishlist_shutterstock_115476751.jpg

My biggest wish by far would be for the industry to put purpose in front of profits for driving the enterprise. -- Stephen Fishman

A Social Enterprise is Just Like Facebook

When I raise the topic of social enterprise with clients I will often get FUD (fear, uncertainty and doubt) comments, like "But people can just say what they like!" or "Why do we need social -- we've got [email, instant messaging, team sites, etc.]" or "What if someone posts inappropriate pictures?"  

Moxie Releases Social Chat That Integrates with Facebook API

Enterprise social technology provider Moxie Software is releasing a new social sales and customer service application that uses the Facebook Graph API to allow direct engagement with and targeting of customers via their Facebook profiles. The Engage Plus app is available with Moxie’s Chat Spaces live social chat support solution.

Microsoft Socl Network Goes Public, Stares Down Pinterest

Microsoft made public its long tested-behind-the-scenes Socl social network, and it isn't terrible, it just doesn't feel different enough to spend much time there as opposed to places like Digg or Pinterest. 

Social Media, The Law and What We've Learned in 2012

You could say that 2012 was the year that the legal industry embraced social media -- but that doesn't mean that social media embraced the legal system.

Recession Relief: New Job Openings at Salesforce, Cloudera, Interoute, Ensighten, Yahoo and Facebook (29-Nov-12)

Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

Wisemetrics Offers Users a More Well-Rounded Facebook Analytics Report

Wisemetrics, a Facebook analytics tool, has launched today. With its software, Wisemetrics aims to improve its client's social impact and engagement by giving them a more complete analytics report.

Meetings.io Co-Founder Denis Mars on Startup Life + Jive CEO Tony Zingale on Integration Plans

Social business leader Jive now has a new office and a new team of start-up founders thanks to its recent buyout of Meetings.io and Producteev. We recently spoke with Jive CEO Tony Zingale, CFO Bryan Leblanc and Meetings.io co-founder Denis Mars at Jive's new office in San Francisco to get some details on their plans for integrating the new teams into a successful company.

Mozilla Firefox Incorporates Facebook Messenger Sidebar

Facebook has partnered with Mozilla Firefox to integrate its messenger tool directly into the web browser’s interface.

SumAll Analytics Platform Raises US $6m For Social & E-Commerce ROI

Free analytics platform SumAll is a startup focused on providing at-a-glance insight into social and e-commerce ROI, and the company has a new round of funding to fine tune its product -- and donate to charity.

Selling on Facebook Now Easier to Track

Selling on Facebook is now a bit easier to track as the company is readying a new analytics tool that allows e-retailers to see which ads are most effective. 

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