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Facebook, Social Media News & Practices

UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf

Businesses are growing up on the Internet, and more and more, customers are used to self-service online. Businesses increasingly handle customer service via chat and social media channels. It's changing how we do business, Richard White, CEO of UserVoice said at the inaugural UserConf this week.

 

W3C Partners with Google, Facebook, Microsoft and Others to Create Web Standards Documentation Site

Who would have thought it? A group of some of the top companies in the IT industry have come together with the W3C organization to build a new community and website that, the group says, will become the authorities' source for documents for web developers.

Jive Software to Drive Engagement with Badgeville Game Mechanics

Gamification software maker Badgeville today launched Badgeville for Jive, integrating game mechanics into the Jive Software social collaboration platform as a method to increase engagement and encourage adoption for those using the system on a daily basis.

Thismoment Updates Distributed Engagement Channel to Streamline Brand Campaigns

Thismoment Delivers Robust Distributed Engagement Channel for Marketers As more channels enter the marketing infrastructure, the opportunity to deliver unique, meaningful customer experiences through effective brand management increases as well. How to get your marketing team to collect relevant data, analyze customer behaviors, and develop the right message for the right platform at the right time can be challenging. Thismoment looks to meet the challenge with its new engagement channel.

Determining Social Media ROI [Infographic]

Even as social media becomes more and more of an accepted digital marketing tool, the nagging question of how exactly to determine its Return on investment (ROI) remains. A recent infographic from MDG Advertising attempts to shed some light on the controversial topic.

Tellagence Takes A Better Approach to Social Data #DEMO2012

The social landscape is constantly shifting and growing. Making progress requires a more sophisticated, predictive system that stays current constantly. The Tellagence software that debuted here at Demo Conference seems to understand and meet those needs.

Facebook Passes the Billion User Mark, But Where Will Revenue Growth Come From?

 facebook-logosmall.JPGUser growth will come from new territories as the social media giant continues to eat up users' time and Likes, with almost half of all North Americans using the Facebook service to keep in touch online. But where will it see new revenue growth?

California Passes Comprehensive Laws to Protect Social Media Users

California job seekers no longer need to worry about deleting pictures of their weekend escapades from their favorite social network before their next interview. The state has signed two new bills into law that prohibit businesses and schools from demanding social media credentials.

Adobe Integrates AdLens with SiteCatalyst, Gets Access to Facebook AdExchange

Adobe has announced some new integrations for its cross-channel marketing optimization solution AdLens (formerly known to you as Efficient Frontier). Think better analysis, even better optimization and new Facebook ad capabilities.

Klout to Integrate Facebook Pages into Klout Scores

klout_logo_2011.jpg Social influence measurement platform Klout has integrated Facebook pages into its Klout Score calculations -- which should result in higher scores for page users.

Wake Up Early Saturday, and Other Facebook Advice for Brands

Don’t sleep late on weekends -- instead, post on your brand’s Facebook wall. That’s one of many recommendations in a new report about how brands can more effectively interact with their fans on the popular social networking site.

Dropbox Button in Facebook Groups: Like?

dropbox_logo_2011.jpg Dropbox announced it is going a bit deeper in its Facebook integration by adding a file sharing button inside Facebook Groups.

Zeebox Brings Social Media to American TV via Smartphones and Tablets

zeebox_app_logo.PNG Having proved a success in the U.K., Zeebox is coming to America, partnering with Comcast and other broadcasters. The Zeebox app helps friends use their phone or tablet as a second social screen while enjoying their TV viewing, and creating a potential goldmine in the interactive link between the viewer and content providers and advertisers. 

Recession Relief: New Job Openings at Ektron, Limelight, CoreMedia, Razorfish and Facebook (20-Sep-12)

Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

Customer Experience the Big News at The Big Social #TheBigSocial

Telligent's annual conference, The Big Social is underway in Dallas. This year's conference attracted hundreds of attendees and vendors to network, showcase new tools and learn more about integrating and optimizing the use of social in their organizations.

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