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Welcome to December, dear readers. The end of the year means it's once again time to reflect on our past predictions and make room for new ones. Read on for expert views on the future of social business, user experience and the ever-popular information management. 

It's the end of an especially short week here at CMSWire, but our expert contributors have left you with plenty to mull over this holiday break: Enterprise CMS trends in 2012, best practices for enterprise-level mobile security, and how to maximize the value of big data. 

This month is all about Information Management, and one of the hottest questions our contributors are asking is whether or not we're facing the beginning of the end of Enterprise CMS. 

Since Halloween was Monday, we've a little treat for you all this week: An extra roll-up of expert Social Business advice with a SharePoint cherry on top. Read on to learn why activity feeds are mucking everything up, the right way to build community and nurture relationships, and the art of SharePoint governance. 

Waving farewell to our month of Content, Commerce and Community (a.k.a. the three C's of CXM) is sad, but our experts have gone out with a bang. Read on for tips on how to improve the digital customer experience, busting CRM myths and mobile pitfalls to avoid. 

Last month I presented a quick-start guide to the art of SharePoint success, a framework I’ve developed that aims to ensure that investments in SharePoint deliver measurable returns. The framework consists of four key elements: Governance, Strategy, Architecture and Transition, and over the next few months I’ll be presenting a series of articles examining each of these elements in more detail. But I am beginning this month with a look at the top 10 reasons why SharePoint projects fail; these are some of the issues that my framework addresses.

As more organizations build online customer communities, often aided by social media platforms such as Facebook and Twitter, the lines between community and social media have begun to blur.

The 75th Annual Meeting of the Society of American Archivists (SAA) kicked off its three-day conference in the organization’s “Sweet Home”-town of Chicago.

In the last article in the Publishing for Tablet series, What You Need To Know About iOS and Android, we discussed which tablets and operating systems a publisher should target. Now that we’ve got that out of the way, it is time to tackle the more juicy problems.

Today’s question: How the dickens can I get my content to fit onto tablet screens and enhance my content using the wonders of digital, while retaining a production workflow that doesn’t break the bank? Well, it turns out that not all content is created equal -- let’s look at that first.

SharePoint 2010 is like the Swiss army knife for information management. It is a versatile platform with capabilities covering many areas of information management, from publishing and document management to business intelligence and collaboration. However, just as you can cut yourself on a knife, there are ways you can either cut yourself on SharePoint 2010. In other words, there are ways to fail even with a capable and modern platform as SharePoint in your hands, and whether you will fail is determined by how you approach it.

CRM Evolution is generally a discussion focused on how companies aim to create, retain and manage customers. In a perfect world, at events like CRM Evolution, the timing for vendors and buyers would always be perfect. Vendors would know when to arrive with their product just baked fresh and ready for delivery.

Brent Leary is a DJ. But he’s more well-known as co-founder and partner over at CRM Essentials, and a popular writer and speaker on all aspects of social customer engagement strategy. Leary was a main attraction this year at CRM Evolution, participating in a keynote speech “Delivering on Social CRM’s Promise” and two panel discussions, including “The Convergence of CRM and Marketing Automation for SMBs” and “Merging CRM with Social CRM.” Leary is a crowd favorite at CRM Evolution due to his practical strategy suggestions, case studies and down-to-earth sensibility. He sat down with us to talk CRM, social and -- of course -- music.

In my last article, I described the challenges that most law firms face when it comes to managing email, and set up the case study of Miller Johnson. In this article, I go over the details of the SharePoint solution that Miller Johnson eventually implemented.

When I discuss this solution at conferences or with peers, invariably the initial reaction is something like this: “Are you crazy? Why would you use SharePoint when you could use a commercially available product for archiving?” I must admit there were times over the two years we took to develop this solution, in partnership with Handshake Software, that I did feel a little crazy; however, we never lost sight of our goal. As you are about to see, this effort was about much more than merely archiving email.

It is now a well-known fact in business circles that SharePoint has become the standard for portals, document management, search and BI. While there are many ways to configure and implement a SharePoint instance, the question of how to compile and engage a team still remains. Furthermore, questions of what best practices and standards should be part of an implementation are seemingly never asked, or answered.

In speaking with executives and teams about their SharePoint projects, many of our clients have similar stories to share -- that senior executives choose SharePoint for the new corporate portal or to house document management, and then announce to their “team” that SharePoint is coming to the organization, without doing their planning or diligence on the “team” itself. This strategy has obvious issues, which, can be overcome with the right level of mid-implementation planning, training and consulting.