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A New King In Town For Managing e-Commerce Experiences

There is a fundamental change going on in e-commerce -- and we’re seeing it happen right before our eyes.

Innovation, Collaboration and Engagement

"Innovation occurs at the intersection of fear, opportunity and talent.” -- Bruce Cleveland, Venture Capitalist at InterWest Ventures.

From Bulletin Boards to Social Collaboration

Most people don't think corporate bulletin board when they think of their intranets. This article makes the case that intranets are just as removed from day to day work.

Mobile First: Why We Need to Rethink Online Surveys

Since 2010, page views via mobile devices have risen by 980 percent. With that, the number of surveys that are taken on smartphones or tablets is increasing -- but are you making it possible for people to complete surveys on their mobile device?

Can Digital Asset Management Reduce Liability?

A fellow Digital Asset Management (DAM) professional asked me whether I believe part of our job was to minimize liability within an organization. I answered yes. In fact, there are plenty of reasons why this is true and why organizations use this (in part) as another justification to acquire, implement and use Digital Asset Management properly.

Born Lean: Why Lean Portals Work

The term "Lean Portal" was first coined by Gartner in 2011. Since then it has quickly entered the vernacular of vendors everywhere but are they just talking the talk or can they really deliver -- and how can you tell the difference?

The Human Enterprise: Progress or Perish

Perhaps the most welcome business innovation in the 21st century is the realization that the 1990’s CEO pablum, “People are our greatest asset” is actually true. 

Why I Worry About Uncertainty First, Then About Risk

Uncertainty is inherent in any plan. But there are actions that can be taken to increase the likelihood of positive outcomes and to reduce risk.

SEO, Link Building and Google Analytics

If you’re in the world of search engine optimization (SEO), or you’re looking to enter the world of SEO, this blog will showcase a few methods to track your SEO work with Google Analytics.

Notes from SXSWi - Can Microsoft Learn from the Robin Hoods of Innovation? #sxswi

"Imitation as Innovation: Lessons from the Shanzhai" was the most intellectually challenging topic from my first day at SXSW. This talk from Lyn Jeffery, Research Director at Institute for the Future and Kris Gale, VP of Engineering at Yammer had so many paradoxes fly about the room, it took a good minute after the presentation was completed before the audience could absorb the messages deeply enough to ask any questions.

State of the Union for Employment Engagement: Are Your Employees Engaged?

What are the biggest challenges facing your company today? Are they the financial collapse, global recession, reshaping the existing business model and strategic priorities, or changing technology paradigms covering mobile, social and cloud? Or is it something much more fundamental than any of those?

Notes from SWSXi - Can the Second Screen Save the First One? #sxswi

I was very nervous when I made my plans for attending the south-by-south-west conference. I was scared that the conference was getting too big. Would the conference be dominated by the poseurs and wannabes? Would the startup crowd with dreams of grandeur make every presentation a feebly costumed marketing pitch? This fear was dispelled in my first session. 

Content Strategy: The Problem With Trying to Get Attention

Customers today have less and less attention to give. On the Web, they’re doing research, trying to complete tasks. They don’t like being disrupted.

Weekend Reads: Focusing on Employees + Big Data - Divider or Uniter?

There appears to be as many ways to tackle employee engagement as there are organizations, but I think there is one point that we can agree on: without acknowledging the humans at the center, it doesn't really matter.

E-Discovery Is Risk Management

e-Discovery is normally thought of as a legal process related to the identification, gathering, analysis and transfer of data (e.g., documents and email) for lawsuits and other legal matters but though that is true, e-Discovery is at its core, a risk management issue.

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