It's no secret today's CIOs are under the gun to show a clearer return on investments while racing to meet demands from business users for applications.
This is especially true as businesses move into the age of the customer (AoC), according to John Rymer, one of two Forrester Research analysts who spoke on a CMSWire webinar yesterday.
Ryan Duguid, vice president of products at Nintex, filled out the program, which was sponsored by Nintex and titled "Total Economic Impact of a Workflow Automation Solution: An Independent Case Study." You can watch the full presentation by clicking here or on the video at the end of this story.
Today's customer-centric business world is characterized by new points of contact with customers, like mobile and the cloud. Business process management (BPM) tools of yesteryear simply can't keep up with the pace of technological change that is needed to compete and win.