Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Generation Y News & Articles

Get Used to the Role of Social Business in the Millennial Enterprise

The Millennials are coming! The Millennials are coming! Oh wait -- they’re already here. And in the enterprise. And they are ruining everything -- or maybe they are setting new expectations for how work gets done and how people are treated.

Mobile Enterprise: More Mobile Tweets, Shorter Emails

This week the mobile enterprise is tweeting and sending abbreviated emails from their phones.

Social Media Helps Users to Be Smart Shoppers

Social Media Makes Users Smart Shoppers

A new report shows that American adults are using social media not only to stay connected, but also to make informed buying decisions.

The 2008 Insight Report from MarketTools indicates that 68% of American adults visit online blogs, communities or social networks, and 33% of those surveyed say they visit these sites to read up on product reviews to help them make a purchasing decision.

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