Get Satisfaction News & Articles

Customer self help and community forum building vendor Get Satisfaction announced a small business version of its platform, a set of tools that had previously only been available at a free or enterprise level.

Online communities, how do they work? Seventy thousand of them live on the free Get Satisfaction platform, a system of message boards, customer support and marketing features. That free platform now has a few added features that were previously only available from the paid versions.

Recently, we took a first look at Gartner’s Magic Quadrant for Social CRM, and in particular those vendors who made it into the Leaders quadrant. We also noted that by far the most populated quadrant was the Niche player’s quadrant, making it unique among Gartner’s MQs. Today we will look at who those Niche players are, what they are selling to qualify as Niche players, and what is likely to happen to them.

The Googleverse provided a pretty entertaining cat fight this week, as well as new acquisitions, comebacks and the usual concerns. 

Lately it's been all about the customer experience and customer experience management. Accordingly, this week our contributing experts focused on improving context and honing in on the customer's voice. 

Adobe's (news, site) latest monster design, creation and publishing package packs in plenty for the mobile and digital publishing set.

There are a lot of community platforms out there and it can get a bit confusing trying to distinguish one from the other. Here’s a brief rundown of some of the popular community platforms on the market today and what I believe makes them unique.

Get Satisfaction draws our attention today with a trio of announcements that can be summed up as rather sunny news for the "people-powered customer service" company. Here's the lowdown.