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Get Satisfaction News & Analysis

Get Satisfaction Debuts Responsive Design, Drops Free Version

Get Satisfaction Debuts Responsive Design, Drops Free VersionSocial forum provider Get Satisfaction has debuted a responsive design layout, dropped its free version, and refocused itself around the user generated content its community spaces help foster.

Get Satisfaction Debuts Small Business Version of its Community Platform

Customer self help and community forum building vendor Get Satisfaction announced a small business version of its platform, a set of tools that had previously only been available at a free or enterprise level.

Get Satisfaction Adds Marketing, Feedback Features to Free Customer Engagement Platform

Online communities, how do they work? Seventy thousand of them live on the free Get Satisfaction platform, a system of message boards, customer support and marketing features. That free platform now has a few added features that were previously only available from the paid versions.

Gartner Magic Quadrant: Enterprise Social CRM Vendors to Target Niche Players in Acquisition Frenzy

Recently, we took a first look at Gartner’s Magic Quadrant for Social CRM, and in particular those vendors who made it into the Leaders quadrant. We also noted that by far the most populated quadrant was the Niche player’s quadrant, making it unique among Gartner’s MQs. Today we will look at who those Niche players are, what they are selling to qualify as Niche players, and what is likely to happen to them.

AvePoint Releases DocAve Governance Automation Product for SharePoint

AvePoint logo 61212.pngEstablishing corporate governance policies are one thing; implementation and enforcement are another. AvePoint has announced its DocAve Governance Automation product to enable end-to-end service request management for creating and managing governance policies in Microsoft SharePoint 2010.

A Week in Google: Fed Up With Microsoft, the Return of Real-Time Search & a Deal with Dealmap

The Googleverse provided a pretty entertaining cat fight this week, as well as new acquisitions, comebacks and the usual concerns. 

WEM Advice from the Experts: Managing the Customer Experience

Lately it's been all about the customer experience and customer experience management. Accordingly, this week our contributing experts focused on improving context and honing in on the customer's voice. 

Adobe 5.5 Launches; Brings New Features, Mobile Focus

Adobe's (news, site) latest monster design, creation and publishing package packs in plenty for the mobile and digital publishing set.

5 Community Platforms and What Makes Them Unique

There are a lot of community platforms out there and it can get a bit confusing trying to distinguish one from the other. Here’s a brief rundown of some of the popular community platforms on the market today and what I believe makes them unique.

Get Satisfaction Raises $6 Mil., Rebrands, Brings on Key Hires

Get Satisfaction draws our attention today with a trio of announcements that can be summed up as rather sunny news for the "people-powered customer service" company. Here's the lowdown.

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