Avaya claims its Call Center services power a significant share of big call centers.
Among customer call centers with more than 400 agents, it estimates a 63 percent market share. Among call centers with more than 1,000 agents, it estimates a 70 percent share.
So what’s Avaya thinking right now? How does it capture that elusive market segment of call centers with 10 to 250 agents?
Today, the company spun off from Lucent Technologies and Bell Labs in 2000 announced an expanded partnership with Google.
The goal is to target a market segment that Avaya calls “green pastures.”
That partnership creates a curious technology arrangement where Chromebooks — the class of PC created by Google to run essentially anything that can be run on the web — will become the exclusive device for running the company’s latest OnAvaya cloud-based call center.