Google Hangouts News & Analysis
| Friday Oct 10, 2014
Google releases some pretty cool apps on a regular basis. But, it just doesn’t seem to get the whole privacy thing. This week, it announced that it is extending its Google Now personal assistant technology to enable it read your bills — and tell you when they’re overdue.
The first thing that will strike most people is that they don’t really need anyone to tell me when they owe money. It's a sure bet that they are painfully aware of that themselves.
The second thing is privacy. Google has already admitted that it snoops on your emails to produce personalized advertising. Why would it want to look at your bills?
| Monday Jun 16, 2014
Summertime, and the news is flowing. This week: ImpressPages CMS updates, Kalamuna releases Kalabox, Google Hangouts offers a start button and 3CLogic goes 720 degrees with Zendesk.
Plus: Extole rebuilds its referral platform, Picturepark provides six-month full trials, Nuxeo gives birth to Nuxeo.io, Shopzilla combines units into Connexity, and Voxbone releases WebRTC.
| Thursday Nov 14, 2013
Google has brought the concept of advice videos to its Hangouts service with a new service called, appropriately called Helpouts. Users can access free and paid advice through live video chat sessions, which can be recorded, scheduled and, of course, shared on Google+.
It's a new way of responding to that often heard response to difficult questions — Google It!
| Wednesday Sep 4, 2013
SharePoint is more popular than ever, and the 2013 version is getting more and more attention as we discover exactly what Microsoft has envisioned for the Swiss army knife like content management tool.
| Friday Aug 30, 2013
It seems like there was a little bit of everything for all the social networks. Let's take a look at what made headlines.
| Wednesday Aug 28, 2013
Love all things SharePoint? Well then be sure to tune in to our Google Hangout taking place in just under an hour! We've formed a panel of experts who will take on the changing face of SharePoint -- where it began, how far it's come and where it's going in the future.
| Monday Aug 26, 2013
SharePoint may have started as a document focused collaboration tool but it's certainly come a long way from its humble beginnings. So where does SharePoint go from here? Be sure to join us Wednesday, August 28th as we host a great panel in a Google Hangout to discuss the changing face of SharePoint in the enterprise.
| Wednesday Jul 3, 2013
It's a funny thing about people: they rarely do what you predict or what you want them to do. If you remember that customers are people then you've got a good starting point for customer journey mapping.
| Thursday Jun 27, 2013
The time is upon us! In just under an hour we will be gathering for CMSWire's Understanding the Customer Journey Hangout. We have a great group of panelists who will be discussing the ins and outs of customer journey mapping, how it differs for B2B and B2C, and how customer journey mapping might change in the future.
| Tuesday Jun 25, 2013
Companies all over are jumping on the Customer Journeys strategy in hopes that it will increase customer engagement and provide them with the support they are seeking. So, what is customer journey mapping? How do we explain it and how do they differ between organizations? Find out at this month's Google Hangout!
| Wednesday Jun 12, 2013
Enterprise collaboration system tibbr has debuted a feature called Meetings, and it allows people to launch a videoconference using Skype, WebEx or Google Hangouts right from within an activity stream.
| Thursday Apr 11, 2013
The hour is almost upon us for our Google Hangout. Join us at 12 noon EDT for an in depth look at customer communities: where they fit in customer experience strategy, their influence on business decisions, and how social media is affecting them.
| Tuesday Apr 9, 2013
Be they grassroots or company owned, customer communities play an important role in customer experience strategy. Listen in this Thursday, April 11, as we host a Google Hangout to discuss these important customer connections.
| Thursday Mar 28, 2013
The time is upon us! We're just a little under an hour away from this month's Google Hangout. We'll be talking about Social Engagement Standards -- how can businesses establish the value of social engagement? Is it even possible?
| Tuesday Mar 19, 2013
A "like" is to "Tweet" as a comment is to... With new platforms to support social business emerging every year, the need for a standard method of engagement measurement grows stronger. How can businesses establish the value of this social engagement? Is it even possible?