Governance News & Articles

Seems like GRC companies are still only recovering from LegalTech NY this week, as it’s been relatively quiet. That said, SAI has finalized the Compliance 360 deal, Ricoh is expanding its e-Discovery reach again, Congress is taking on spyware and Guidance has bought CaseCentral.

A recent thought paper on risk appetite by COSO prompts guest writer Norman Marks to explore the place risk appetite and its management have in the day-to-day strategic plans of organizations.

The week in the run-up to LegalTech tends to be quiet, with many companies holding their fire for the main event. This week, though, Equivio offered predictive coding to e-Discovery, Lookout offers insight into Android threats, SIA buys Compliance 360, BIA offers taste of social media collection features and TechNavio’s security industry report is now available.

This week in the GRC space, IBM released its identity intelligence software, Symantec had a busy week with the acquisition of LiveOffice and its rethink of intelligent information governance, CMSWire’s contributors visited the governance space, particularly around website governance and Qualtrax upgraded to v4.3.

The ASX Corporate Governance Council, chaired by the Australian Securities Exchange (ASX), has released a second edition of Corporate Governance Principles and Recommendations (see here for the ASX announcement and related resources, or here if you want to go directly to the document).

Whether you are in Australia or not, this document includes materials useful to anybody seeking to understand or improve corporate governance principles and best practices.

Simon Lande kicked off our focus on Customer Experience Management (CXM) this week with a discussion on the importance of governing the quality of the customer experience. Quality of content and the experience is key to happy customers. Here are a couple of related discussions:

• 6 Concepts for the Future of Website Governance, Including a New Functional Model
• Can Your Web CMS Perform Effective Web Content Governance?

January 18th at 10am PT, 1pm ET is the date for our first 2012 Tweet Jam. We will be talking about Customer Experience: lessons learned in 2011, tools/strategies and opportunities in 2012. Get the Twet Jam details here and join us using the #CXMChat hashtag for a great discussion.

Most Popular

• 3 Things Windows 8 Can Teach SharePoint 2012
• Will Apple's January Announcement Reinvent Textbooks?
• Is Your Intranet Legal?
• Collaboration Predictions for 2012
• Alert: What's Coming In Open Source CMS In 2012

Editor's Picks

• SharePoint at the Crossroads
• Why We're Against SOPA
• Liferay Impresses With 6.1 Release
• Report Shows Questionable Ethics With Social Networkers
• The Social Business Army: Do You Want a Buck Private or Sniper?

Around the Web

• Would You Pay for Better Customer Service?
• Inside the Mind of a Community Manager
• Context Aware Content Marketing – Somethin’s Got A Hold On Me
• 101 Examples of Social Business ROI
• CX Metrics Don’t Stack Up To Financial Metrics

Featured Events (all events | post your event)

• Feb 06, 2012 -- Online Marketing Summit San Diego
  
• Feb 22, 2012 -- Intelligent Content Palm Springs
• Feb 26, 2012 -- SPTechCon - SharePoint Conference San Francisco
• Mar 19, 2012 -- DrupalCon Denver
• Mar 20, 2012 -- AIIM Conference San Francisco

Featured Jobs (all jobs | post your job)

• Project Manager in Dallas at Telligent
• Marketing Manager in San Mateo at WebDAM
• Director of Digital Marketing in Idaho at Balihoo
• Senior Marketing Content Manager in Cupertino at Apple
• Director of Customer Experience in London at Siegel+Gale

You won’t have to try too hard to imagine this scenario: you installed an application for a specific department to solve a certain task -- let’s call it marketing automation and team sites in SharePoint. A few months later you come back to find that it has spiraled into dozens of other departments and the system is growing like an insatiable IT monster, set to consume all of your time and resources. And now the fun part: your executive team wants to know how people are using it and why your million dollar projects look and feel a lot like unmanaged shared drives. What do you do?

It’s been a slow start to the year in GRC, but it looks like one where e-Discovery is going to play a major role, at least according to Nuix. Axceler and MetricStream have both entered partnerships with Jornata and Qualys, while EntropySoft has released a new connector with ZyLab for better e-Discovery.

The UK’s Financial Services Authority (FSA) has published its report on the causes of the failure of the Royal Bank of Scotland (RBS). RBS was a massive bank and its failure was significant to the UK and global economy.

The report spends most of its time explaining that the bank failed due to poor decisions and poor oversight by the regulators. It also has an interesting section explaining why nobody has yet been criminally prosecuted.

I want to draw your attention to the sections I consider relevant and important to governance, risk and audit professionals.

Even with the year winding down, there’s still some movement in the GRC space. This week, we looked at SharePoint governance with Quest, ASG bought Atempo, the new HIPAA standard is just about on top of us, and the U.S. government outlined its new security standards for cloud computing.

I had the opportunity to chat with Bill Evans, Quest Software's VP and GM of SharePoint and Chris McNulty, SharePoint Strategic Product Manager, on the governance issues SharePoint orgs are faced with and how Quest can help manage the chaos.

If you've read any of my previous articles, most notably my opinion on SharePoint, I'm not afraid of throwing bombs on the cherished myths of others. My target today: the governance myth. You know the one I'm talking about, the panacea that's trotted out as the solution to all the problems that crop up when you are trying to manage an intranet. So what do mattress manufacturers have to do with governing an intranet? Please humor me and read on.

It's been a busy week in the GRC space with StoredIQ extending support to Office 365 and giving visibility across its elements, Symantec reporting that cyber attacks continue to increase, OpenText offering Auto-Classification to Records Management, and Virtual Code Solutions releasing its ShareArchiver solution.

Even with the Thanksgiving Weekend, there’s been a lot in the GRC space, including the recent upgrade from Laserfiche, SOA’s enhanced Repository Manager, the EU has said it is going to tighten up on data privacy, Compliance 360 looks into its crystal, while Iron Mountain and O’Neil partner.

Thanksgiving weekend, and if you haven’t got enough to worry you, here are some of the noteworthy compliance and risk stories of this week, including the “Dirty Dozen” list of unprotected smartphones, and a OpenText Content Server crawler form DocsCorp to help you find documents. Also this week LiveOffice archives your cloud documents, while the Schwab Corp. has bought Compliance 11.