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Information Management News & Analysis

These 8 Vendors Lead the ECM Market

Even though the enterprise content management (ECM) market is a mature one, vendors still struggle to meet rapidly changing business and worker needs. The rise of mobility, demands for easy collaboration and the push to provide better customer experiences are all emerging as market drivers.

Enterprises, meanwhile, continue to look to ECM to put content into the applications where it is most needed. According to new data from Nucleus Research, this is pushing vendors to develop strategies that are based around simplification and integration, wider user adoption as well as mobile and sharing capabilities.

Gartner Execs Redefine 'Integration' and More

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There was lots to learn at the Gartner Portals, Content & Collaboration Summit this week, including the definition of "integration."  Thought you knew that one? Wrong.

Managing Vice President Susan Landry and Research Vice President Jeffrey Mann kicked off the conference by boiling-down the overused buzzwords of enterprise technology to just four bon mots: engagement, digital, content and integration.

They gave a unique spin to each. For example, they said that engagement is what happens when employees actually use workplace apps to do a better job. And content isn't just a stack of documents. It's a reflection of what your company thinks.

Digital technology isn't about digitizing everything in sight, but leveraging digital technologies to reinvent your business.

French Telecom Giant Orange Admits Massive Hack

Only two days after Target CEO Gregg Steinhafel was forced to resign amid fallout from a massive cyber attack, French telecommunications giant Orange admitted that hackers have stolen the personal data of 1.3 million customers.

According to Orange, the attack took place last month and resulted in the theft of large amounts of personal data including telephone numbers, birth dates and email addresses.

Orange claims no credit or debit card information was compromised.

Search Has A Future

It is easy to become despondent about the state of enterprise search. Only 11 percent of organizations reported very high satisfaction with search in the latest The Digital Workplace in the Connected Organization report, which shows there has been little change over the last eight years. However, from April 29-30, while I was acting as the Chairman of the Enterprise Search Europe 2014 conference in London, despondency was certainly not on the agenda.

Q2/Q3 Planning: Top Marketing Technology, Social Business Conferences & Events (07-May-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

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CRM Is More than Cool: It's Profitable

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Last month, Gartner said it right out loud: "Customer Relationship Management is Cool." This month it's following that up with data that shows the global CRM market is worth $20.4 billion.

The research also shows Salesforce is the single biggest player in the space.

However, there is also good news for SAP -- which remains the second biggest player, as well as Microsoft. While Microsoft only accounts for around 7 percent of the market, it grew a staggering 22.8 percent year-over-year and is heading toward a much, much bigger piece of the pie.

EMC Syncplicity's RX for Enterprise File Sync and Share #MMTM14

EMC Syncplicity's Winning RX for Enterprise File Sync and Share #MMTM14EMC Syncplicity understands something few Enterprise Sync and Share (EFSS) vendors do: who its customers are. 

Business users believe that the EFSS solution was designed with them in mind because it’s so aesthetically pleasing and simple to use.

IT managers and CIOs think Syncplicity was developed around their requirements, facilitating secure, enterprise-grade, mobile, cloud and on-premises sharing.

The genius of Syncplicity’s product, its functionalities and features, is that both groups believe they are right. 

And they are.

Target Breach Creates New Opportunities for IBM

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The cost of security breaches are staggering. Just ask former Target President and CEO Gregg Steinhafel, who was just given the boot following a massive security breach last December. The board of directors, it seems, wants a new face to restore consumer confidence.

It’s probably just a coincidence, but news broke last night that IBM was releasing new security software and services. It also comes as the Ponemon Institute released research that shows the cost of data breaches increased 15 percent in the past year to $3.5 million or an average of $145 per record breached.

EMC's InfoArchive Paves the Way to the 3rd Platform #MMTM14

Enterprises of every kind and every size are drowning in data. And that’s not only because it’s being created at record rates by points and clicks, likes and tweets,  not to mention the Internet of Things.

There’s also content and other kinds of information that’s not being used at the moment, but can’t be trashed because of regulatory requirements. It might be needed later and, heck, someday it could even turn out to be golden.

Needless to say, keeping everything where it is has associated costs — production systems become unnecessarily taxed by inactive data, backups become more burdensome, decommissioned apps remain on standby for compliance reasons and the mere thought of moving to another platform and taking it all somewhere else, in its current format, becomes both daunting and impractical.

Structured data, unstructured content, print streams, xml from all kinds of applications, at scale, from across the enterprise. Today’s problems can’t be solved with yesterday’s tools. 

EMC IIG's 3rd Platform Journey Begins #MMTM14

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Sure, computing’s 3rd platform has plenty of appeal, but that doesn’t mean enterprises are trekking to it yet. After all, most of today’s businesses run on the 2nd platform and they’re quite happy there — or at least they can’t justify a move at the moment

But some problems and business processes can’t wait. They cry out for new ways of getting things done. And when EMC’s Information Intelligence Group President Rick Devenuti and his team see a customer with a problem, they help solve it. When they see many customers with the same problem, they build a solution.

Such was the impetus behind EMC’s Supplier Exchange. It connects information to work in a way that only the cloud can.

Cloud Storage, Shadow IT and the Real Question to Ask

The battle for file sharing and storage has been happening for a while, but things started heating up when Microsoft decided to offer OneDrive for Business as a standalone service -- it took a direct hit at Box and Dropbox. The question is, does it really have an advantage?

Breaking (Bad?) SAP HANA Boss Vishal Sikka Resigns

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Great new technologies need genius innovators and passionate advocates.

Think Steve Jobs and Apple, Bill Gates and Microsoft, Larry Ellison and Oracle, Mark Benioff and Salesforce … and then there’s Vishal Sikka and SAP HANA.

While Sikka might not have created HANA in a garage or a dorm room, he was in a leadership position at SAP, in charge of innovation, when it was born. And from then until now, he has been its biggest champion, running around from city to city and client to client, promoting it with passion that is unmistakable and contagious. HANA flows through his blood.

Now he's walking away. Sikka resigned yesterday, triggering a flurry of questions and compliments on Twitter.

 

Will Documentum and Syncplicity Hit the Jackpot at EMC World?

Will  Documentum and Syncplicity Hit the Jackpot @ EMC World #MMTM14They say that everything that happens in Vegas stays in Vegas.

They’re wrong.

At least when CMSWire is there. And we’re going to be at EMC World and the Momentum (Documentum) Conference next week.

And while -- at this point -- we haven’t been briefed on what’s supposed to go down, our prying eyes and ears have been working the vine. We’ve also looked back at our coverage of Documentum conferences over the past few years to see if what we found lacking then still needs to be delivered.
 

This Week: Hackers Target Facebook, Google + Is Big Data Backlash for Real?

Hackers Target Facebook, Google
Watch your website! Now you have bigger threats than viral videos or suspected porn.

Integration Never Easy
Perfect software integration? Oracle says it will never happen

Manage Your Mobile Workforce
Organizations lack well defined, practical guidance on how to manage today’s multi-device and multi-generational workforce.

Get Employees Out of Neutral
If you want employees to shift gears, the onus is on HR and business leaders to get them engaged.

Jive, Cisco Join Forces
The two companies want to combine the best of two worlds: Jive's enterprise collaboration platform and Cisco's real time technologies. 

No Big Deal?
If you believe what you've read lately, then big data isn’t the ticket that we once thought it was.

Gartner Crowns SAP
Gartner rated SAP as the biggest business intelligence vendor by far, followed by Oracle, IBM, SAS and Microsoft

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How a Shared Knowledge Base Can Help You Survive the Vendor Shuffle

2014-01-May-Onboarding.jpgProbably the only thing that will change more than the version of the software or hardware you’re using at work is the sales representative who sold it to you, and sometimes the service team that supports you. Corporate layoffs, mergers and acquisitions, reorganizations and retirements create new challenges for businesses that require relationships and ongoing communications with their vendors and account managers.

Each new account team member needs to be educated on your business, products, processes, contracts and the people responsible for them. Such a transition at the end of a critical quarter or technology rollout can sabotage success and set you back for months.

One way to ease the onboarding of your next account manager is to organize a shared knowledge base in a way that can help them hit the ground running.

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