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Information Management News & Analysis

The Business Case for Information Management

The Business Case for Information ManagementOther than not really understanding what information management is, the single biggest obstacle to information management at most organizations is the lack of a viable business case: if you can’t show your CXOs the money, they’re not going to support your efforts. They have a whole portfolio of projects to choose from that generate revenue, reduce costs or increase margins, so if you can’t articulate how information management does one or more of these, you stand little chance of success.

This Week: It's Back to Basics for Web CMS + How Intranets are Not Dead

Digital Marketer's Worthiness
From what we can tell, the biggest challenge in 2013 for digital marketers was showing their worth. In fact, it's what keeps them up at night — demonstrating ROI to executives.  

Internet of Things & Customer Service
One area shows potential for making the Internet of Things work for the customer: customer service and support

Intranet Dead? Not a Chance
Hard to define. Underappreciated. Suffers from an identity crisis. Often regarded as a source of frustration. But the death of the intranet has been greatly exaggerated, according to our 2013 look-back.

Cats, Racism and Social Media Policies
Sure, there are offensive comments about President Obama's dead grandmother to insensitive quips about AIDS in Africa, but there's a bigger problem in social media.

Three Phases of SharePoint in 2013
For writer David Roe's money, SharePoint in 2013 was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint.  

Back to Basics With Web CMS
Good way to start 2014 in your Web CMS selection and implementation? Try making things easy on yourself.

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CMSWire's Top 20 Hits of 2013: SharePoint

Top 20

SharePoint was one of the topics that attracted a lot of interest in the past year — and just as much controversy. It seems everyone has a view on it and how it should be used. 

However, there were three big subjects that dominated, and make up the lion’s share of our Top 20 this year: 1) SharePoint Online 2) SharePoint and Yammer and 3) SharePoint in Office 365. There were other issues too, like records management, search and how search is being used in the enterprise.

CMSWire Top Contributors 2013 - Virginia Backaitis

vbackaitis.jpgVirginia Backaitis could write about a piece of toast and make it interesting. Our go-to for big data coverage, Virginia makes a complex topic approachable and makes writing about it look easy.

CMSWire's Top Contributors 2013 - Steven Pogrebivsky

spogrebivsky.jpgCaught by the potential of what coding could do at an early age, Steven Pogrebivsky still gets excited about finding the solutions to problems. In his monthly column, he walks readers through different pain points they may be experiencing to help them hopefully find the path forward. Find out what story Steven will be watching in 2014.

A Look Back : A Mobile, Cloudy World for Document Management in 2013

Looking Back at Document Management

Looking back over the year in document management, one thing stands out. And that is that organizations still appear to be struggling under the weight of paper despite developments in enterprise technologies that should make managing all that information a lot easier. 

In fact, the view from December 2013 is much the same as the view was in December 2012, with some subtle but notable changes. The first of those changes is the growing importance of mobile, while the second is the demand for agile products that can respond to changing market conditions quickly.

CMSWire's Top 10 Hits of 2013: Big Data

Top 10

Yes, Big Data was a Big Buzzword in 2013. The technology and business press — and even mainstream media — got a piece of the action, churning out article after article about what Big Data means to you. And that's part of the problem. Big Data means lots of things to lots of people.

It might be better to think of big data as big analysis, because that's really what's happening here. It's not about the data itself, but about analyzing the data to gain insights and business value, across industries and verticals. CMSWire has kept you up-to-date on the big data trend all year — and here are our Top 10 big data stories of the year.

2014 Wish List ... from Deb Miller

2014 Wish List ... from Deb MillerI wish you all a healthy and prosperous 2014! Let's never forget what's most cool about technology is the people who imagine it, build it and use it to make a difference in our world. -- Deb Miller, director of industry marketing, OpenText

Title image by Amodiovalerio Verde (Flickr).

CMSWire's Top Contributors 2013 - Mimi Dionne

mdionne.jpgSome people think jazz improvisation is a free for all -- every musician doing his own thing. But the freedom to create is based on knowledge, discipline and structure -- which may account for Mimi Dionne's finding inspiration in Miles Davis's work to become an information professional. Mimi brings order to digital records chaos and writes about the process for all to learn with her.

A Look Back: Yammer, Office 365, Mobile Dominate SharePoint in 2013

Everyone that has had anything to do with SharePoint over the year has his own SharePoint story. With such a vast platform used in so many ways, everyone has something he loves and something he hates. The only thing everyone agrees on is to disagree. For my money, SharePoint this year was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint. 

CMSWire Top Contributors 2013 - Jed Cawthorne

jcawthorne.jpg

Have a question about intranets? Ask Jed Cawthorne. He built his first small departmental intranet in 2000 and hasn't looked back since. In his monthly column, Jed mixes his experience in the field with his curiosity about the bigger implications of the digital workplace, with a few Dr. Who references mixed in.

CMSWire's Top Contributors 2013 - Deb Miller

DebMiller.jpgWhen you hear "adaptive case management," what comes to mind? Business process management, document capture, content management? How about the Wizard of Oz? The invention of ice cream cones? The Rolling Stones?

Deb Miller brings all of these references to play in her articles, which ground abstract concepts in commonly understood terms. Her article Customer Experience Management: Art vs. Science captured the balance businesses struggle to find between the technology and the human elements that make up a great customer experience.

The End of Data Scientists and Other Predictions

end of data scientists

We don't have a crystal ball at CMSWire — but we're curious about the future. So we’ve collected predictions from some our favorite analytics firms like Tableau, Splunk, Alteryx, Alpine Data Labs and SAP, as well as insights from the Music Industry Association and Ad Age.

We’re sharing a few of them with you. For the record, these prophesies do not belong to us, nor do we necessarily agree with them.

CMSWire's Top 10 Hits of 2013: Information Management

Top 10 purple

Information management is the poor cousin to customer experience management and digital marketing. It's often overlooked as enterprises focus on other areas of strategic concern. But that's a mistake, as many of the authors on CMSWire have pointed out over the past year.

In 2013, a number of our stories explored the problems organizations are facing now and will face in the near future. If they made one thing clear, it is that information management is in a state of flux. Enterprises need to explore new ways to make the best use of this vital and commercially valuable asset. Need to catch up? Take a look at the Top 10 CMSWire stories on information management in the past year.

This Week: How Insightera Changes Marketo's Game Plan + Yammer is Microsoft's Secret Weapon

2013 Customer Experience Trends
2013 was the year customer experience management (CXM) matured and expanded, exploding from websites to mobile devices, brick-and-mortar stores, customer contact centers and more. 

What Insightera Does for Marketo
The acquisition of the month was Marketo's $19.5 million grab of Insightera, a move at least one industry insider says moves Marketo to the top of the marketing automation space.

Microsoft's Secret Social Weapon: Yammer
With the might of Microsoft and the Enterprise Agreement behind it, it’s easy to see a future where the Yammer-driven extranet is almost as well-known as Batman himself.

Look Out! Here Come Social Network Threats
Enterprise Social Network community managers, you thought you had it so good

Big Plans for Big Data
CIOs are no longer talking about big data in terms of “it’s something we’ve got to do.” Instead they’re making plans, putting big data projects into their budgets and writing checks

Enterprise Privacy in 2014
Enterprise organizations should focus their privacy efforts on what data they actually need to protect. What defines your “crown jewels”?

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