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Information Management News & Analysis

A Look Back: Yammer, Office 365, Mobile Dominate SharePoint in 2013

Everyone that has had anything to do with SharePoint over the year has his own SharePoint story. With such a vast platform used in so many ways, everyone has something he loves and something he hates. The only thing everyone agrees on is to disagree. For my money, SharePoint this year was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint. 

CMSWire Top Contributors 2013 - Jed Cawthorne

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Have a question about intranets? Ask Jed Cawthorne. He built his first small departmental intranet in 2000 and hasn't looked back since. In his monthly column, Jed mixes his experience in the field with his curiosity about the bigger implications of the digital workplace, with a few Dr. Who references mixed in.

CMSWire's Top Contributors 2013 - Deb Miller

DebMiller.jpgWhen you hear "adaptive case management," what comes to mind? Business process management, document capture, content management? How about the Wizard of Oz? The invention of ice cream cones? The Rolling Stones?

Deb Miller brings all of these references to play in her articles, which ground abstract concepts in commonly understood terms. Her article Customer Experience Management: Art vs. Science captured the balance businesses struggle to find between the technology and the human elements that make up a great customer experience.

The End of Data Scientists and Other Predictions

end of data scientists

We don't have a crystal ball at CMSWire — but we're curious about the future. So we’ve collected predictions from some our favorite analytics firms like Tableau, Splunk, Alteryx, Alpine Data Labs and SAP, as well as insights from the Music Industry Association and Ad Age.

We’re sharing a few of them with you. For the record, these prophesies do not belong to us, nor do we necessarily agree with them.

CMSWire's Top 10 Hits of 2013: Information Management

Top 10 purple

Information management is the poor cousin to customer experience management and digital marketing. It's often overlooked as enterprises focus on other areas of strategic concern. But that's a mistake, as many of the authors on CMSWire have pointed out over the past year.

In 2013, a number of our stories explored the problems organizations are facing now and will face in the near future. If they made one thing clear, it is that information management is in a state of flux. Enterprises need to explore new ways to make the best use of this vital and commercially valuable asset. Need to catch up? Take a look at the Top 10 CMSWire stories on information management in the past year.

This Week: How Insightera Changes Marketo's Game Plan + Yammer is Microsoft's Secret Weapon

2013 Customer Experience Trends
2013 was the year customer experience management (CXM) matured and expanded, exploding from websites to mobile devices, brick-and-mortar stores, customer contact centers and more. 

What Insightera Does for Marketo
The acquisition of the month was Marketo's $19.5 million grab of Insightera, a move at least one industry insider says moves Marketo to the top of the marketing automation space.

Microsoft's Secret Social Weapon: Yammer
With the might of Microsoft and the Enterprise Agreement behind it, it’s easy to see a future where the Yammer-driven extranet is almost as well-known as Batman himself.

Look Out! Here Come Social Network Threats
Enterprise Social Network community managers, you thought you had it so good

Big Plans for Big Data
CIOs are no longer talking about big data in terms of “it’s something we’ve got to do.” Instead they’re making plans, putting big data projects into their budgets and writing checks

Enterprise Privacy in 2014
Enterprise organizations should focus their privacy efforts on what data they actually need to protect. What defines your “crown jewels”?

Aberdeen Report: Improve Customer Engagement and Retention
Empower your team to deliver a more effective and consistent customer experience across all channels.
> Download the Report

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Big Data Goes Mainstream in 2014 - 6 Major Vendors Weigh In

There are some pretty safe bets to make around big data in 2014, so we’re going to make those and leave it to some of the leading big data innovators -- Cloudera, Hortonworks, MapR, Microsoft, Pivotal and SAP go out on the limb. 

Insights into SharePoint Replication

When I joined Microsoft back in 2006 to help build out the Microsoft Managed Services offerings -- a precursor to the SharePoint Online platform within Office365 -- I spent a good deal of time talking with customers and partners about improving the performance of SharePoint across multiple locations: from deployment and architectural best-practices, to content synchronization and WAN optimization.

I always loved the customer interactions, working directly with the end user and administrators, and pushing that feedback back to the product teams. In my current role as a technology evangelist, I spend a good portion of my time with customers and partners, listening to their experiences, providing guidance where I can, and doing my best to surface questions and issues when I don't know the answer.

Enterprise Content Management Circa 2014: 6 Major Vendors Weigh In

Enterprise Content Management Circa 2014: 6 Vendors Weigh InFasten your seat belts and get ready for the ride, the ECM industry is going to be disrupted big time in 2014; in fact, the smartest vendors may even disrupt themselves.

A Look Back at 2013: The Year Big Data Work Began

big data

If 2012 was the year your grandmother instigated big data conversations at the dinner table (yes, the “buzz” around it actually was that big), then 2013 will go down in history as the year the enterprise began to make serious plans around it.  

CIOs are no longer talking about big data in terms of “it’s something we’ve got to do,” instead they’re making plans, putting big data projects into their budgets and writing checks.

2014 Wish List ... from Erik Hartman

2014 Wish List ... from Erik HartmanI wish that websites, intranets and information management systems get better at helping me have an effective dialogue with my audience. And that information management systems get better at managing my information lifecycle, so I can get the right information, in the right format, through the right channels, to the right audience and then archive or destroy information that no longer has any value. -- Erik Hartman, owner, Erik Hartman Communicatie

Title image by Amodiovalerio Verde (Flickr).

The Year Ahead for Enterprise Privacy

Whether it’s concerns over privacy on Facebook and GoogleAdobe’s leak of data for nearly 150 million customers, or most notably, the NSA/Edward Snowden scandal, privacy concerns have been nightly news this year. These stories and many others have sent both individuals and enterprise organizations scrambling to evaluate the security of their own data, a trend likely to continue in 2014.

Q1 Planning: Top Customer Experience, Social Business Conferences & Events (19-Dec-13)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Featured Report: Developing a Multi-Channel Strategy for Customer Engagement
Understand how a more sophisticated multi-channel engagement strategy can improve customer satisfaction and boost customer retention.

> Download the report here

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Cloudera's Enterprise Data Hub Rises to the Call of Amazon's AWS

Room with Clouds

Someone joked at Strata and Hadoop World earlier this year that Cloudera was ahead of its time when it chose its name. “You should have called it On-premise era,” said the would-be comedian, referring to the fact that Cloudera and most other enterprise-grade Hadoop distros live in the data center.

That joke becomes a little less funny today when Cloudera announces that its Enterprise Data Platform is now certified and available for deployment on the Amazon Web Services (AWS) cloud.

Our Connected Future is Within Reach

Our Connected FutureFor years, movies have shown new and exciting ways to interact with information; from Star Trek to The Matrix, it's all about the cool interfaces. In Minority Report, Chief John Anderton, played by Tom Cruise, interacted simultaneously with mental images, live video streams and records from various police systems. All of this information was called up in a connected manner, gave Anderton information as he required it and allowed him to store it together upon completion.

This may not be science fiction much longer. We are rapidly approaching a point where this connected view of the world is possible and this will change everything.

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