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Information Management News & Analysis

SAP Invites Customers, Partners to Dance on its Industry Cloud

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The days of tired, old legacy applications developed by Oracle and loved by few will soon be over. At least that’s what SAP has in mind.

And in the age of cloud, collaboration and app stores, does it make sense for a software company to sit in some ivory tower building solutions that tell you how to do your job? Or would it be smarter for a vendor that has deep industry and development experience to partner with customers and developers to build products and services that delight?

The answer, we think, is plain to anyone; yet it’s not an approach that many software or solution vendors have taken.

At least until now.

SAP Turns the Page, But We've Already Read the Next Chapter

CEOs Larry Ellison and Marc Benioff, of Oracle and Salesforce, respectively, may not be feeling anxious this week. But maybe they should be. After all, there’s a calm that neither being the world’s highest paid CEO nor Satya Nadella’s newest BFF can bring.

Especially when the competition is about to change the game on you. And that’s precisely what will be happening at Sapphire Now, SAP’s user conference in Orlando, Fla. this week.

Granted, the fact that something big is about to happen at SAP shouldn’t come as a surprise. There have been plenty of clues, including the notable departure of visionary Vishal Sikka. And now another senior exec, Peter Graf, announced he has parted ways with the company, too.

IBM's Offers: Customizable Cloud Apps for Business

IBM has upped the stakes in the cloud space with its announcement of a new set of cloud packages that will put it ahead of more traditional cloud offerings from competitors like Amazon and Microsoft.

Under the umbrella title of IBM Global Business Services, IBM is offering organizations the possibility of mixing and matching a number of IBM technologies and services to meet the needs of the organization as they arise.

This Week: Gartner's Top Multichannel Managers + Integrating Yammer with SharePoint

Five of an MCCM Kind
Gartner taps these five providers as leaders in multichannel campaign management. 

Target B2B Influencers
If you haven't yet, start engaging with your brand's top influencers.  

Don't Lose Sight of IBM
Microsoft and Cisco exchanged words on enterprise collaboration software, but don't rule out IBM and Hootsuite.

Yammer Marries SharePoint
They can live happily in your organization. Just follow these steps.

Hang Onto Your DAM Assets
Your biggest challenge may be finding assets that are lost in the vast Siberia of DAMs and pretend-DAMs within your organization.

Sync This, Share That
The enterprise file sync and sharing market is cluttered with vendors, but we've got our eye on a few.

Research: Unlocking Knowledge to Engage Customers
How information integration and customer centricity can drive revenue
Learn how they did it

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OpenText, SAP Extend Integrated ECM Solutions

It’s clear companies want in on the SAP HANA platform.

Adobe announced integration in March. Microsoft and SAP HANA announced integration this month

Now, OpenText is expanding its offerings on the in-memory database management system whose longer name is "SAP High-Performance Analytic Appliance.” 

The Waterloo, Ontario-based enterprise information management provider is expanding its integrated SAP offerings by running its SAP Archiving on the SAP HANA platform, including support for SAP HANA Enterprise Cloud service deployments. 

Customers in the SAP Extended Enterprise Content Management by OpenText solution will also gain access to Tempo Box, an enterprise caliber file sync and share solution.

Is NSA Leaker Edward Snowden the Info Governance Champ?

AIIM information governance in the enterprise 320 x 240.jpg Whatever you think of US National Security Agency leakerEdward Snowden, you have to concede he has done a lot for information governance (IG). He didn't build the ultimate IG technology.

But his behavior over the past 12 months have forced a large number of organizations to sit down and ask themselves, "What if?"

What if your information is not governed properly?

New research from AIIM shows only 10 percent of organizations have an effective IG policy in place, while 21 percent have polices that are mostly ignored. Most of the rest consider IG a work in progress.

2 Cities in US, France Join IBM Smarter Cities Initiative

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Two more cities are capitalizing on advanced analytics and big data technology to manage their transportation, water and emergency services. IBM announced today that Minneapolis, Minn. and Montpellier, France have both signed up for its Smarter Cities program.

The initiatives include cloud-based management centers that bring together IBM’s portfolio of Intelligent Operations software and IBM Global Business Services expertise.

Cloud Disruption in the Call Center

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The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 percent of them still sign into on-premise offerings.

However, thanks to Software-as-a-Service (SaaS) total cost of ownership (TCO) savings of as much as 40 percent and relatively easy implementations, the transition to the cloud has already begun: It’s estimated that within two years the cloud penetration rate in call centers will reach 13 percent.

At this month’s JP Morgan Global Technology, Media and Telecom Conference, Mike Burkland, CEO of Five9, an emerging provider of on-demand software for contact centers, explained that the migration to the cloud is tied to the refresh cycle for on-premise solutions. Instead of spending big bucks to upgrade to the latest legacy offerings, the refresh often acts as a trigger opportunity to bring call centers to the cloud.

Q2/Q3 Planning: Top Marketing Technology, Social Business Conferences & Events (28-May-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Webinar: Improving Collaboration in Your Organization
Join us as we explore the Collaboration Pyramid model with Oscar Berg. This is an exclusive one hour webinar on June 4th.
 

> Reserve Your Seat Today

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Sync This, Share That: What's Up in EFSS

We know that we don’t have to tell you that the day when every worker at your company stores his content in the cloud isn’t too far away. In fact, at some enterprises, it’s already here.

A study conducted by Forrester Research reveals that 70 percent of employees use some kind of enterprise file sync and sharing (EFSS) service every single day — and that nearly one in five use it hourly.

Needless to say, this presents an unprecedented opportunity for vendors, which might well explain why the market is so dense. According to some estimates there are as many as 1,000 of them vying for our business.

Try as we might, there’s no way we can keep up with even a tenth of them. It seems that every time we write an article about EFSS, we get three to five vendors we’ve never heard of pitch us on stories.

Much as we might like to give you the skinny on each, it’s just not feasible. So what we’re going to do instead is keep you up to date on those that we feel are market makers or are doing something unique and especially interesting.

The Age of Continuous Compliance

Today’s governance, risk and compliance landscape is complicated and difficult to understand, let alone implement and maintain. Those under pressure to maintain environments held to standards set by external regulatory control (and usually internal policies and best practices) have a difficult task.

New Hack Targets Windows XP Computers

Microsoft is warning XP users to avoid using a hack that allows continued security updates of the operating system, despite the fact that the company put an end to XP support in early April.  

In a statement released to ZDnet on Monday, the company said: 

We recently became aware of a hack that purportedly aims to provide security updates to Windows XP customers. The security updates that could be installed are intended for Windows Embedded and and Windows Server 2003 customers and do not fully protect Windows XP customers.

Windows XP customers also run a significant risk of functionality issues with their machines if they install these updates, as they are not tested against Windows XP. The best way for Windows XP customers to protect their systems is to upgrade to a more modern operating system, like Windows 7 or Windows 8.1." 

The hack capitalizes on the fact some users are looking for a workaround to keep their XP computers secure in the absence of updates from Microsoft.

Finding Common Ground with Information Governance

2014-27-May-Joint-Meeting.jpgIf you've been at an organization where compliance, IT and the business seem to speak different languages when they talk about information management, you know how difficult it is to get them all on the same page. The task is so difficult at most organizations that each typically does their own work -- blinders on -- in isolation from one or both of the other two in an effort to simply get something done. The results for the organization range from less than optimal (wasted time and money) to disastrous (smoking crater fines/penalties and massive operational disruptions).

When working with clients, I liken this state of affairs to whatever the political debate du jour is on the news -- where both sides are seemingly speaking different languages and there’s no agreement on the common ground.

10 Ways for Business to Tap the Internet of Things

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There's one thing clear about the Internet of Things — and that is that it's very unclear what it will ultimately look like.

We know it will be something that connects billions of devices. But what devices? How will they be connected? And what will be the point in connecting them be?

What is also becoming clear is that one of the major forces that will shape the IoT is the way IT developers and vendors perceive it and how they plan to use it in the future. Microsoft recently added to its already substantial contribution on the issue by pointing to different reasons why businesses need an IoT strategy.

Syncplicity Challenge: Give Up Your PC and Mac for 30 Days

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Everyone’s talking about the Mobile First, Cloud First world. In fact, shortly after being named CEO of Microsoft, Satya Nadella announced that from here on out Microsoft would become a Mobile First, Cloud First company.

Want to bet how many people at Microsoft headquarters in Redmond, Wash. still spend most of their work time on PC’s?

Rather than count, let’s just say most.

That being said, we do know of a company that has challenged its employees to go Mobile Only for 30 days. And not only did the employees agree to try Syncplicity's Go Lite Challenge: They also achieved their goal.

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