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Information Management News & Analysis

You Don't Need New Toys to Succeed at ECM

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Victory!

We finally did it.

My wife and I have been threatening to throw away, donate or sell the majority of our kids' toys for years. If you are a parent you know the drill. You've accumulated a massive horde of cheap plastic dolls and plush animals with enormous cartoon eyes. Every birthday, Christmas and (let's be honest) trip to the grocery store adds to the collection. Then after what seems like mere hours that toy joins the others in the trash heap you generously refer to as a "play room."

We all know this is the pattern and still most of us fail to correct it or clean up the junk. I'm happy to say that as of Sunday evening 80 percent of the toys in my house have been sorted for disposition, to borrow an industry term. And with the holidays around the corner my wife and I are having conversations about how to handle this gift giving season without falling back into our bad habits.

451 Research's Scoop on Enterprise File Sync and Share

Surprise.

That’s what you’ll find in 451 Research’s latest survey on the Enterprise File Sync and Share (EFSS) market.

“The research presented in this and subsequent reports will be divisive -- welcomed and indeed lauded by some, but very uncomfortable reading for others,” writes analyst Alan Pelz-Sharpe, author of the study. 

Office 365 Digs Deeper Into Lucrative Government Market

2014-24-November-Digging.jpgMicrosoft took a significant step forward late last week in overcoming security concerns related to cloud computing in government agencies. The step came in the form of an announcement that the watchdog body governing the Department of Health has given Office 365 the thumbs up to operate in the department.

Office 365 will be the first cloud based email and collaboration and communication product to obtain a FedRAMP authorization. The authorization could potentially open the doors to a rush of deployments across government services.

Big Data is Getting Smaller and Smarter

2014-24-November-Big-Snail-Little-Snail.jpgBig data is out, small, smart data is in. That’s the word from the folks who have tried to tame big data and failed.

Big data is unwieldy…“useless, or even more than useless because it can distract businesses and consume a lot of resources for no value return,” according to Mike Fauscette, IDC analyst and Group Vice President. In a recent series of articles entitled Transforming Data in Action, Part I and Part II, Fauscette primarily lays the blame with the difficulty of finding "information needles hidden in Big Data haystacks."

Chaos Reigns at Content Management Vendors

This year has seen a lot of change at the executive levels of multiple Content Management vendors. This has spawned a long list of articles of people speculating what must be going on at the various companies. All the speculation I’ve been able to validate has been wrong. What is really happening is quite simple.

People are starting to panic.

Prevent Enterprise Search From Going to the Weeds

2014-24-November-Overgrown-Greenhouse.jpgAs an Enterprise Search expert, I get a lot of questions about Search and Information Architecture (IA). And what I've discovered is that people have plenty of misconceptions.

I'll share some of them in this article — and hopefully help you avoid some common mistakes about planning and implementing Enterprise Search.

Week in Review: Web CMS Trends + Why Facebook Won't Work

Death by PowerPoint
Why some sales training sessions don't make the cut.

What's Trending in Web CMS? 
Seven hot topics from the J. Boye Denmark event.

Open Source vs. Proprietary Collaboration
If so many people like open source, why aren't they adopting?

Facebook Won't Work 
Facebook at Work: why it's going to fail.

Big Investment in Big Data
It may not be the next big thing, but big data's hardly over.

Hush Hush for Gartner
Gartner really doesn't want to lift the veil of secrecy surrounding its Magic Quadrant reports.

Forbes Insights: Customers for Life
Technology strategies for attracting and keeping customers.
Download the Report

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Box Cops to Bad IPO Timing, It's Time to Unbox

Aaron Levie finally admits it -- the timing for Box’s IPO filing was bad.

“What is obvious is that we should not have filed when we did,” he told Bloomberg West’s Emily Chang. And though he points to the “bit of market correction” that was happening with SaaS and other high growth tech stocks at the time as the reason, he seems to have sobered up a bit about his company’s “horrid financials” and the fact that he’s had to “deal with a lot of distraction because of the filing.”

Hats off to Levie for stepping up to the plate and dealing with the market on the market’s terms. It’s one of the first times we’ve seen him put aside his charm and sense of humor to show that he can trudge a rocky path and not just a yellow brick road.

Extracting Insight from Unstructured Data

The pace of digital information has resulted in the world's aggregate data doubling in size in shorter intervals than ever before. According to Gartner, about 80 percent of data held by an organization is unstructured data, made up of information from customer calls, emails and social media feeds. Add to this the large volumes of diagnostic information logged by embedded and user devices. While it's difficult to make a proper analysis from organized data, making sense of unstructured data comes with its own challenges.

Organizations now have to study structured, semi-structured and unstructured data sets to arrive at meaningful business decisions, including determining customer sentiment, cooperating with e-discovery requirements and personalizing offers for their customers.

But while sifting through vast amounts of information can look like a lot of work, it comes with rewards.

We're Gonna Govern Information Like It's 1999

2014-21-November-I-Was-Dreaming-When-I-Wrote-This.jpgThe 2014 conference season is drawing to a close, and I’ve had the opportunity to take in what’s happening in information management, from the vendor perspective, the practitioner perspective and the business perspective. And while there were lots of interesting, very forward thinking developments around cloud, SaaS, vertical solutions, mobility, IoT and so on, I walked away with the impression that our biggest unsolved problems are the same ones we had in 1999: finding and sharing the right content, with the right people, at the right time.

Customers Aren't Worried About Data Breaches [Infographic]

2014-20-November-yawn.jpgHere's good news for every company that's careless with personally identifiable information: Your customers apparently don't care.

A new study by global IT association ISACA shows that consumers haven’t changed their shopping behaviors despite a year of retail data breaches — worrisome, the organization maintains, especially with the shopaholic trifecta of Thanksgiving Day, Black Friday and Cyber Monday is just a week away.

It's not that consumers are unaware of the problem. According to the 2014 ISACA IT Risk/Reward Barometer, almost all US consumers (94 percent) have read or heard about major retailer data breaches in the past year. But while three-fourths of those surveyed claim those data breaches have increased their concerns about their personal data privacy, few are doing anything about it.

Microsoft Adds Office Dropbox Support for Android Devices

Microsoft is rounding off a busy month on the Office front with the release of Dropbox support for Android users.

According to an Office blog post, the updates will enable easier editing, access and sharing of Office files from an Android phone. It is also offers the ability to generate and share links to documents in One Drive and OneDrive for Business directly from inside the app itself.

Outage Outrage As Microsoft's Azure Stumbles

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Microsoft is trying to recover from a widespread outage that affected its Azure cloud platform across multiple regions. The company acknowledged that 11-hour issue, which started last night, affected customers with virtual machines in all regions other than the new Australian data center.

The unanswered question now: What's the long-term impact of the outage, which knocked many third-party sites offline and created problems with Microsoft's Office 365 suite?

Forrester's Best of the Best in Private, Public Cloud Space

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Forrester Research just named what it considers the leaders in hosted private cloud solutions and the top guns of security among public cloud platform service providers.

In its newly released Wave, the research giant tabbed Virtustream and Datapipe as industry leaders in its Wave for Hosted Private Cloud Solutions.

Meanwhile, Amazon Web Services took the top spot in this week's Wave for Public Cloud Platform Service Providers’ Security. Three other public cloud security offerings -- IBM's, Microsoft's and CenturyLink's -- offer competitive advantages. Forrester only included those four providers in its public cloud security assessment.

Ramp Introduces Native Video For SharePoint #smwest

2014-11-19 ramp native sharepoint video.jpgVideo for SharePoint or Office 365! Before this week, it was a pretty low key affair. Now Microsoft is launching a video service. And just yesterday, video experience provider Ramp released what it says is the first enterprise-class, self-service webcasting solution for SharePoint.

The new native solution, developed by Ramp in partnership with Wowza Media Systems, will provide SharePoint users with a way of broadcasting live events by either Internet or intranet, whether that event is a schoolyard marbles tournament or a large-scale training webinar across different geographies.

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