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Information Management News & Analysis

Week in Review: Good Isn't Good Enough + First Fruit for Apple and IBM

When Good Isn't Good Enough
Good doesn't cut it for customer experience.

Challenges Ahead for CMOs
CMOs: new skills can defy IDC's dire outlook.

Broken SharePoint Navigation
What's driving SharePoint's usability issues?

First Fruit
Apple+IBM's first offering revealed.

No Time Like the Present
For Hortonworks' IPO.

Sail the 6 C's of IT
IT trends we'll see more of in 2015.

Research Brief: Web Content Management 2014 (New)
Key trends & functions for improved website engagement.
Download the Brief

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Huddle Gets $51M to Prove Its Value is Collaboration, Not Files

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Huddle founders Andy McLoughlin and Alastair Mitchell have something that Box CEO Aaron Levie badly wants. And it’s not the $51 million in new funding they announced yesterday, a car with a steering wheel on the right side or even a British accent.

It’s having his company recognized as an Enterprise Content Collaboration platform provider or, in other words, a Software-as-a-Service (SaaS) solution that goes beyond file sharing and not only gets the right information to the right people but also gives them the tools they need to achieve their goals, all in one place.

Levie didn’t tell us this, of course.  But Box, in its S-1, which was updated this week, calls itself an “a cloud-based, mobile-optimized Enterprise Content Collaboration platform that enables organizations of all sizes to easily and securely manage their content and collaborate internally and externally”. Ask the modern worker what Box is, and if they’re familiar with it, they’ll tell you it’s the Dropbox for business, which may be a whole other problem.

6 C's for More Efficient IT In 2015 [Infographic]

There’s no getting away from the inevitable round of IT predictions that mark the end of every year. Just about every research company and IT vendor has its own list — and 451 Research is no exception.

This time it comes in the shape of 6 C’s for 2015 that cover a range of issues from content management to containers to cloud and crowd working. Combined, they envisage a year that will see workers using more agile IT, largely through cloud and converged platforms. These same workers will also be more mobile and disassociated from the enterprise.

Unlocking the Value of Content Management

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The value of content management systems (CMS) can be difficult to quantify and measure. And even if your company can find quantifiable metrics, it can still be difficult to align and contextualize these metrics to actual business value. To assist in this process, our company developed a framework to align the key drivers for CMS investments and upgrades with the business values attained as a result. Based on the deep, multi-stakeholder analysis and our ongoing end user inquiries and interviews for content management in the contexts of legal, big data, and enterprise collaboration, this framework is meant to provide end users with a basic starting point for developing the value proposition for content management.

Microsoft Soups Up Office Online with Contextual Search

2014-11-December-Tall-Bicycle.jpgNo one likes dumb anything, least of all technology companies. In a move to smarten-up Hangouts, Google added "smart" suggestions yesterday. Microsoft is on the case as well, making its Office Online app a lot smarter with the addition of contextualized Bing search into documents.

If that sounds complicated, it’s not. The new feature, called Insights for Office, lets users search for information from an inline search box inside a document. The answers include information scraped from Bing Snapshot, Bing Image Search and Wikipedia, among others.

EMC Syncplicity Flexes Brains, Brawn and Enterprise Freemium

2014-10-December-Boxer-Training.jpgIf you’ve checked out EMC Syncplicity’s Enterprise File Sync and Share (EFSS) app you know it’s pretty snazzy. Gartner calls its UI “engaging” in its most recent Magic Quadrant for EFSS. Analyst firm Ovum says its mobility features are amongst the best in class and Forrester, in its most recent Wave, cites Syncplicity’s security, deployment flexibility and extensive viewer support for common file types as standouts.

But an immersive UI, an app that caters to the modern worker, and an iron-clad back end aren’t enough to win the overcrowded (100 plus vendors according to Gartner) EFSS marketplace. Not only are there mega-vendors like Microsoft and Google to contend with, but also smart well-funded start-ups like Dropbox (for Business) and Box who created the space to begin with.

While all of that may (and likely will) cause some EFSS providers to reexamine their plays, pitch themselves to other vendors or just plain throw in the towel, EMC’s Syncplicity just keeps improving on an already good offering, differentiating itself from its competitors via its hybrid model and raising its game. 

And today it's got a new rabbit in its hat, plus a few carrots. 

A Future for Commercial Search

2014-10-December-Monopoly.jpgMany business managers -- mostly in IT -- try to develop an investment case for enterprise search. This is impossible. Search is only one element in the decision-making chain. The question to ask is whether all relevant information has been found to ensure that the decision (based partially or totally on this information) is in the best interests of the organization.

There's another aspect of ROI. 2014 has been marked by a significant level of financial investment in open source search. Venture funds are not charities, they expect a good return on their investment. While some of the businesses they back will not make an acceptable return, this means that others in the portfolio have to over-deliver to ensure that the investments pay off.

Will Microsoft Land the Federal Market with Azure Government?

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Remember when Microsoft CEO Satya Nadella announced his Cloud First Mobile First strategy? He really wasn’t joking.

On Monday, he announced a new hybrid cloud initiative with Accenture. Last night, he announced that Microsoft’s Azure Government cloud is now generally available, and that Dynamics CRM Online for government will be available next month.

This follows hot on the heels of the recent announcement that Office 365 for Government has been awarded some major security certifications and that the Feds are now happy to work with it.  

Q4/Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (10-Dec-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Website Redesign - Strategy First, Tactics Second

Join CMSWire and Ektron on December 16th for a one-hour webinar on defining your brand and retaining customers through your web presence.


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Why Your Videos Belong in SharePoint

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Do you find yourself watching more video at work these days? If not, you will soon. And integrating that video into your content management system (CMS) will be essential to helping your audience use it productively.

The ins and outs of enterprise videos were examined yesterday in a CMSWire webinar entitled: "Making Video Communication Easier with SharePoint." The session, which was sponsored by RAMP, can be watched here or at the end of this story.

RAMP Product Manager Brian Prigge, the company's SharePoint architect, explained the rapid rise of video in the enterprise, and in particular, its transition from a big production effort by the marketing department to an off-the-cuff effort by ordinary employees.

Box Has a Problem and a New Trust Initiative

First off, let’s get one thing straight: Box is not in the Enterprise File Sync and Share (EFSS) business.

“We certainly do that,” says Box executive Whitney Bouck, every time I ask her if Box is an EFSS provider. “But that’s not where the value is,” she always adds “that’s table stakes.”

So what does Box do? According to its SEC S-1 registration it is “a cloud-based, mobile-optimized Enterprise Content Collaboration platform that enables organizations of all sizes to easily and securely manage their content and collaborate internally and externally.”

How’s that for an elevator pitch?

Not too good. But, to be fair, it probably wasn’t crafted to be one.
 

The State of Information and Cyber Security

2014-09-December-Guard.jpgThe ways in which criminals are attacking us are changing constantly, in a cycle of new method -- defense -- new method -- defense, and so on. If an organization is not able to adapt at speed, it is (at speed) becoming vulnerable and an easy target.

Similarly, an organization needs to be able to detect attacks, especially attacks using a new method, if it is to respond, limit the damage and harden its defenses.

Few organizations can do all of this with only internal resources. Every sane organization should partner with specialized organizations that have the ability to monitor what new attacks are being used now or will be soon, and then help the company respond with new defenses. 

Accenture, Microsoft Team Up to Take Enterprises to the Hybrid Cloud

Enterprises are increasingly willing to weigh the commercial advantages of cloud computing against potential security issues, yet many are still uncomfortable with making the leap.

To help them get over any lingering reluctance, Accenture and Microsoft have extended their existing partnership with the introduction of Accenture Hybrid Cloud Solution for Microsoft Azure. The hybrid cloud solution enables enterprises to manage applications between private and public clouds.

Keeping Up with Evolving Business Processes

Thumbnail image for 2014-08-December-OfficeBeverlyGoodwin.jpgAbout a dozen years ago, many companies adopted rolling budgets as a way to update their financial outlook constantly instead of waiting for the end of the quarter or year. Essentially, they viewed each new month as the start of a new year, allowing them to adjust to the future based on trends of the recent past.

Ah, the good old days. Today things move much faster, not just with budget planning but with virtually every business process in almost every large company.

John Burton, CEO of Nintex, argues that this evolution in business processes stems largely from the explosion in unstructured data that allows teams of employees to react to new data, the needs of mobile workers, price changes, social media or other factors that come into play.

CMSWire asked him to share his point of view from the helm of a company that creates workflows for about 5,000 clients.

IDC: 10 Predictions For Emerging Technologies In 2015

Thumbnail image for 2014-08-December-Passing-Platform.jpgWhether you realize it or not, every day you work on what International Data Corporation (IDC) describes as the third platform. By the end of next year, you will be doing a lot more work on it and using its technologies.

The rise and expansion of the third platform has reached a tipping point according to IDC, and with the growth of investments in the Internet of Things, big data, data centers, mobile and social computing, there is, in effect, no way of avoiding it.

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