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Information Management News & Analysis

Automation is About Enabling People, Not Replacing Them

Information Management, Automation is About Enabling People, Not Replacing ThemI spend a lot of time talking with people about IT automation and frequently get the response, “Great, so we can fire people!” Even people who work in IT operations who stand to benefit most from automation draw a straight line between automating and cutting staff -- and they respond with fear.

Gartner: OpenText is on the Right Track #OTEW2013

The hype is over. No more multi-colored streaming lights. No more feel-good instrumental music each time a new speaker is introduced. And no more Orlando, Fla. A lot of us are back to (20-degree) reality — away from the 2013 OpenText World Enterprise Information Management Conference.

For OpenText, reality means unleashing its new enterprise information management (EIM) software suite, Project Red Oxygen, now through March and hoping it lives up to its conference billing and hype.

Data Overload, Inefficiencies Plague Customer Call Centers

Customers are often left feeling unsatisfied after calling customer service to resolve an issue. Many wonder why the call agent seemed to know so little about their purchase history or prior complaints. What are the problems? According to a new report, it could be data overload. Many call centers are paralyzed by too much data, rendering them unable to meet customer needs successfully.

Weekend Reads: Intranets Grow Up + No Love for Information Management

Weekend Reads: Intranets Grow Up + No Love for Information ManagementSoon we'll all be pushing our way through the crowded stores in hopes of finding holiday gifts that our family and friends will enjoy ... Did that thought send shivers down anyone else's spine? In this last weekend before the holiday season kicks into full gear, take some time for yourself and check out our weekend reads. This week we look at the intranet's identity crisis, find out why information management gets no love in the boardroom and learn why digital marketers should be looking into semantic search. 

This Week: Forrester's 10 Customer Experience Fixes + Benioff & The Future of Salesforce

Forrester's 10 Customer Experience Fixes
Find out what tops Forrester's list of ways to create enjoyable, easy and useful customer experiences.

Dreamforce Invasion
More than 100,000 plus people descended on San Francisco this week to experience the phenomenon that is Dreamforce. After a rocky start, CEO Marc Benioff weighed in on philanthropy, toothbrushes, mobile and Salesforce1.

Today's Intranet: Something Old, Something New
You can't force employees to share their knowledge, but you can build the right conditions to make it easier.

SharePoint's Missing Usability Link
What's the biggest factor in SharePoint usability problems? Humans. Training and establishing clear responsibilities can overcome these challenges.

Cloudy Days Ahead for Content Management
Cloud vendors offer a real and growing threat to content management systems which can only be overcome if CMSs follow the cloud lead and simplify.

Information Management Out in the Cold
If you're having a hard time selling your information project to the C-suite, you might want to revisit your business case.

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Microsoft Introduces Simple External File Sharing for SharePoint Online

Microsoft has just added some new functionality to SharePoint Online that will enhance its ability to share information not just around the enterprise, but also outside the firewall. The new functionality should also help it combat the rise of file sharing applications.

Sitecore Acquisition Highlights Customer Experience, E-Commerce Disconnect

In what has to be the acquisition of the week, if not the month, customer experience management (CXM) vendor Sitecore just announced it has bought e-commerce vendor commerceserver.net. Financial details of the deal were not disclosed, but in this case they don’t really matter. Here's why.

SAP: We're No Longer Just an ERP Company #OTEW2013

ORLANDO, Fla. — First things first. SAP is more than an enterprise resource planning (ERP) provider.

Tom Roberts, SAP vice president of global ecosystem and channels, relayed that message to the audience this morning at the SAP keynote in the Ritz Carlton Hotel here at the 2013 OpenText World Enterprise Information Management Conference. “Many of you know SAP as the ERP company — and that sort of thought process is a bit behind the times,” Roberts said. 

3 Organizations that Scored with Enterprise Information Management #OTEW2013

ORLANDO, Fla – If you think American football is rough, head down to Australia for its version. Those guys don’t need pads.

And if you think that’s rough, try putting together the content and platform for managing the Australian Football League’s massive Website — in three months. The AFL told its web journey in the general session keynote at the 2013 OpenText World Enterprise Information Management Conference at the JW Marriott and Ritz Carlton here.

CMSWire.com shares the organization's story, and more experiences from two other OpenText business partners, SAP and Unilever.

Document Mgt Roll-Up: Xerox Simplifies Workflows, New Box Ecosystem

It’s been a busy week in the document management space. Xerox announced it has enhanced its workflow creation capabilities in DocuShare, and Box has created a new ecosystem for legal companies. Meanwhile, AvePoint upgraded its governance Service Pack, while Alfresco and Workshare have entered a new partnership.

Instead of Fighting Content Management, Simplify It

Information Management, Instead of Fighting Content Management, Simplify ItHere we are in 2013, staring 2014 in the face as the holiday season slowly descends upon us. As I look back over the year, it seems like many others in the Content industry. As I look further back, the years seem to blend together.

That is a problem.

Tableau 8.1 Democratizes Data: It's Easy, Fast, Beautiful, Now Integrated with R

People think in pictures, not in columns and rows of data. You don’t want to view the world or a situation on an Excel spreadsheet, do you? 

HP Autonomy Unleashes New Data Recovery Vision with Data Protector v8.1

HP Autonomy (HPA) has just announced Data Protector v8.1 will be available in January. While it comes with a bunch of new features, the real significance of this release will be the introduction of an entirely new way of looking at and implementing data recovery.

Does the 'I' in 'CIO' Matter Anymore? #OTEW2013

ORLANDO, Fla. — CIOs don't care about information.

Not enough of them anyway, according to OpenText's Joyce Hostyn, who led an innovation track with colleague Deb Lavoy yesterday at the 2013 OpenText World Enterprise Information Management Conference at the JW Marriott and Ritz Carlton here. And they need to, as evidenced by feedback in her innovation track.

Enabling Customization Increases SharePoint User Adoption

Enabling business users to customize SharePoint is good for companies. If that seems unlikely, a Dimensional Research report commissioned by Dell supports this claim. According to the report, almost all of those surveyed (98 percent) said customization by business users is desirable.

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